I THINK you may need to install/download the incremental release. I seem to remember having this same problem with Popcorn 1.0 last spring. And I think downloading the update fixed the problem. But please note that you will need all your registration info to get the update. It's one of the things that really, really bugs me about roxio. In my case, I had to do a bit of digging to find the right registration info, b/c you definitely have to have the one for which you registred THAT product, as opposed to one of Roxio's other products. And I have more than one.