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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Entourage error

Entourage error
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Dedicated MacNNer
Join Date: Nov 2005
Status: Offline
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Nov 22, 2006, 07:18 AM
 
I have received an email. I use Entourage. When I try to click on that email, only to click on it, imeadiately the Entourage crushes. It does this every time when I try to open that email. It works perfectly fine with the rest of the emails and functions of the Entourage application. I can't extract it because I have to click on it, and if I do that it crushes.

What can I do. That email is from a reliable source and it is important. Help
Can I access that email from the user folders or from somewhere else and open it on another Mac or on a PC with Outlook?
     
Fresh-Faced Recruit
Join Date: Mar 1999
Location: Boston
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Nov 24, 2006, 05:33 PM
 
Sounds like you may have a corrupt message or a message with formatting Entourage does not like. What I would do it log into your email sever with a different email client or use something like <www.mail2web.com> to inspect the next unread message in your inbox on the server. From there you can get the info that you need and then delete it. You should not be able to download the rest of your emails in Entourage.

Freedom
     
Moderator
Join Date: Dec 2000
Location: Polwaristan
Status: Offline
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Nov 24, 2006, 07:50 PM
 
you might try turning off the html features in entourage - make it display as plain text. Maybe that'll help.
     
Fresh-Faced Recruit
Join Date: Jan 2007
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Jan 17, 2007, 10:10 PM
 
Sorry
     
   
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