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Photoshop Elements Crashing
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Fresh-Faced Recruit
Join Date: Feb 2006
Status:
Offline
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I hooked up an older Epson scanner to my Intel iMac. And (stupidly) installed the old sfotware that was on the CD that had come with the scanner originally.
It did not work. I then attempted an "uninstall" by dragging anything in the APPS folder with "Epson" in it to Trash. Then I downloaded the most recent drivers from Epson's website. Still no go.
Anyway long story short, I called Epson. I need to do another step to do a complete "uninstall", which Epson is emailing me. In the interim, I launched Image Capture and the scanner works fine.
So I made a few scans and then decided to make some edits. When I launched Photoshop Elements 4.0 however, it crashed with a "Quit Unexpectedly" error. It seemed to get hung up during the "Building Twain Menu Items" portion.
So I re-installed Photoshop Elements. No help.
I did something to my machine and I do not know what it was. The error begins with:
Date/Time: 2006-12-08 07:07:31.751 -0600
OS Version: 10.4.8 (Build 8L2127)
Report Version: 4
Command: Photoshop Elements 4.0
Path: /Applications/Adobe Photoshop Elements 4.0/Photoshop Elements 4.0.app/Contents/MacOS/Photoshop Elements 4.0
Parent: WindowServer [58]
Rosetta: Yes
Version: 4.0 (20060216.m.125) (4.0)
PID: 241
Thread: Unknown
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x69627261
and then continues with a further dump....
Can anyone help ?????
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Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
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Are other apps working under Rosetta? From the sound of it crashing at Twain, I imagine you threw out something Elements needed when you went through that manual uninstall process.
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"The natural progress of things is for liberty to yield and government to gain ground." TJ
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Fresh-Faced Recruit
Join Date: Feb 2006
Status:
Offline
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I agree with you BigMac. How do I go about recovering - any idea?
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Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
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Have you reinstalled Elements?
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"The natural progress of things is for liberty to yield and government to gain ground." TJ
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Fresh-Faced Recruit
Join Date: Feb 2006
Status:
Offline
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Yes that was the first thing I tried.
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Fresh-Faced Recruit
Join Date: Feb 2006
Status:
Offline
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Hey it's fixed. I'll post here what happened in case this happens to someone else.
When I installed the Epson software, it used the Twain drivers. After that, OSX had Twain as a default. This confused Photoshop Elements and caused it to fail. When I called Adobe, they had me rename the Twain file - and presto - both the scanner and Photoshop are working.
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Clinically Insane
Join Date: Oct 2000
Location: Los Angeles
Status:
Offline
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Good to know; glad you were able to solve the problems.
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"The natural progress of things is for liberty to yield and government to gain ground." TJ
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