Hey guys, I have a problem with Word, Excel and Powerpiont on my mac, for some reason these apps
will not start up? Enterouge is fine but the rest do not want to start up, "microsoft error reporting" pops up but thats as far as it goes. I have even uninstalled office then reinstalled but some thing happens every other app does not start but Enterouge?
So. Can anyone help. Thanks. Here is the log crash if it helps.
Microsoft Error Reporting log version: 1.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2007-03-15 13:48:53 +1100
Application Name: Microsoft Word
Application Version: 11.3.4.070131
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aa8c
Extra app info: Reg=English Loc=0x0409
Thread 0 crashed:
# 1 0x96b7aa8c in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aa8c)
# 2 0x96b79598 in _FOGetNameInternal + 0x000002A4 (ATS + 0x00029598)
# 3 0x96b6ae6c in __eFOGetName + 0x00000284 (ATS + 0x0001ae6c)
# 4 0x96b6abc0 in _FOGetName + 0x0000005C (ATS + 0x0001abc0)
# 5 0x91659c78 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00079c78)
# 6 0x92a49050 in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x00000178 (HIToolbox + 0x001c9050)
# 7 0x92a54fd4 in __Z20BuildFontNamesRecordmsm + 0x00000068 (HIToolbox + 0x001d4fd4)
# 8 0x92a413ec in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C (HIToolbox + 0x001c13ec)
# 9 0x9299ddf4 in __Z23_CreateStandardFontMenuP8MenuDatatsmPm + 0x00000054 (HIToolbox + 0x0011ddf4)
# 10 0x005a1ca0 in (MCPZ.stb + 0x00030d10)
# 11 0x005a175c in (MCPZ.stb + 0x000307cc)
# 12 0x0057f0f8 in (MCPZ.stb + 0x0000e168)
# 13 0x0057f08c in (MCPZ.stb + 0x0000e0fc)
# 14 0x005a16d8 in (MCPZ.stb + 0x00030748)
# 15 0x005a1658 in (MCPZ.stb + 0x000306c8)
# 16 0x0203d878 in (Microsoft Word + 0x0001de18)
# 17 0x02022c9c in (Microsoft Word + 0x0000323c)
# 18 0x02020320 in (Microsoft Word + 0x000008c0)
# 19 0x01023460 in (Microsoft_Office_2001Z + 0x0000cec0)
# 20 0x02020074 in (Microsoft Word + 0x00000614)
# 21 0x02b06f4c in (Microsoft Word + 0x00ae74ec)
PPC Thread State:
srr0: 0x96b7aa8c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96b79598 ctr: 0x9011c160 mq:0x00000000
r0: 0x0000001e r1: 0xbfffe110 r2: 0x0000003f r3:0x00000007
r4: 0x00000000 r5: 0x00000003 r6: 0x0000002d r7:0x0123889a
r8: 0x00405000 r9: 0xff141b9d r10: 0x00000001 r11:0x00e3389a
r12: 0x0037a436 r13: 0x0316d64c r14: 0x0316d618 r15:0x00000003
r16: 0xbffff538 r17: 0x00000000 r18: 0xbfffe418 r19:0xbfffe41c
r20: 0xbfffe414 r21: 0xbfffe378 r22: 0xbfffe364 r23:0xbfffe368
r24: 0x0178827c r25: 0x0037a430 r26: 0x059dd170 r27:0x00000007
r28: 0x0037a430 r29: 0x059dd1c4 r30: 0x059dd1be r31:0x96b79304
Thread 1:
# 1 0x900127c8 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib + 0x000127c8)
# 2 0x9000d9b8 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d9b8)
# 3 0x9002da08 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002da08)
# 4 0x0177115c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + 0x0006715c)
# 5 0x01770628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + 0x00066628)
# 6 0x01770754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + 0x00066754)
# 7 0x01771234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + 0x00067234)
# 8 0x9002490c in __pthread_body + 0x00000024 (libSystem.B.dylib + 0x0002490c)
PPC Thread State:
srr0: 0x900127c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d9b8 ctr: 0x900127c0 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x0000044e r10: 0x0768ae23 r11:0xa000470c
r12: 0x900127c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x0178102c
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d950
Thread 2:
# 1 0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
# 2 0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
# 3 0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
# 4 0x8fe16054 in _start_debug_thread + 0x00000144 (dyld + 0x00016054)
PPC Thread State:
srr0: 0x8fe26728 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe31f34 ctr: 0x8fe1a688 mq:0x00000000
r0: 0xffffffe1 r1: 0x05be7cf0 r2: 0x00000000 r3:0x05be7d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x84510334
r12: 0x8fe1a688 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05be7dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x05be7d90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe161b0
Loaded modules:
0: Microsoft Word (11.3.4.070131 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.3.4.070125 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.3.4.070125 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.3.4.070125 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.3.0.060914 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.2.4.060425 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.3.4.070131 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.3.3.061213 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft OLE
8: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
9: DVComponentGlue: /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
10: dyld: /usr/lib/dyld
11: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
12: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
13: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
14: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
15: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
16: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
17: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
18: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
19: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
20: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
21: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
22: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
23: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
24: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
25: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
26: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
27: DiskArbitration: /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
28: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
29: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
30: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
31: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
32: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
33: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
34: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
35: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
36: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
37: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
38: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
39: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
40: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
41: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
42: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
43: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
44: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
45: libPDFRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
46: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
47: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
48: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
49: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
50: libcups.2.dylib: /usr/lib/libcups.2.dylib
51: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
52: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
53: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
54: libPSRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
55: libz.1.dylib: /usr/lib/libz.1.dylib
56: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
57: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
58: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
59: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
60: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
61: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
62: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
63: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
64: libbsm.dylib: /usr/lib/libbsm.dylib
Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G4 (7400), Number: 2, Speed: 450 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1280 x 1024, depth = 32, ltbr = 0, 0, 1024, 1280
Microsoft Application Information:
Error Reporting UUID: 197F646A-D28C-11DB-983B-0030657D1006
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 7
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