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MS Word no longer works
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Junior Member
Join Date: Jul 2003
Location: Berkeley, CA
Status:
Offline
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Maybe it's because of the new Security Update. Who knows? Word 2004 has stopped working. I can boot Word, but if I try to "print," it hangs. I have to force quit the program.
I've de-installed MS Office 2004 using the Uninstall program, then tried re-installing using the original CD. However, the "Office Setup Assistant" quits. This was the message in the report:
Exception: EXC_BAD_ACCES (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xa38f5130
Any clue to what is happening and ... more importantly ... how I can fix it?
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Mac Elite
Join Date: Jul 2002
Status:
Offline
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Junior Member
Join Date: Jul 2003
Location: Berkeley, CA
Status:
Offline
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iMac with 2.16 GHz Intel Core 2 Duo, 3 GB RAM, 10.4.9 with the latest Security Update installed.
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Junior Member
Join Date: Jul 2003
Location: Berkeley, CA
Status:
Offline
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I spent 1 hour and 20 minutes on the phone yesterday with Microsoft Technical Support,and the tech person did everything she could think of to get the Installer to work.
Her conclusion: perhaps something screwy in the OS, or perhaps I need an updated driver for my HD.
We tried everything... shift booting, removing font folders and rebooting, creating a new User and trying to install.
The installer quits... The application when drag-installed quits...
Please ... doesn't anybody have any insight here?
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Mac Elite
Join Date: Jan 2001
Location: New York
Status:
Offline
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No insights, the kind of memory problem indicated by the error you got is typically a serious hardware issue I believe. Do you have any kernel extensions installed? Did you recently upgrade your RAM? Do you have some funky utility like a themer for OS X?
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Junior Member
Join Date: Jul 2003
Location: Berkeley, CA
Status:
Offline
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AppleCare solved the problem on the phone. The solution? An "archive & install" of the OS.
btw, after I did that, Parallels had to be re-installed.
(Last edited by ourisman; Jun 8, 2007 at 08:11 PM.
(Reason:add title))
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