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HP "Product Research"
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Dedicated MacNNer
Join Date: Feb 2006
Status:
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My iMac G5 has been laboring at odd times, reving up the fan and producing spinning beachballs at nearly every occassion.
Restarting would settle it down for a while before eventually starting all over again.
Today I started up and did nothing for awhile to observe what was going on. It didn't take long before the fan was going at full blast again. I eventually spotted in Activity Monitor an extraordinary amount of RAM and Virtual Memory (335Mb/1.6Gb) being devoted to "HP Product Research".
This was installed with my HP Deskjet F380 scanner/Printer all in one.
I suspect this little stinker is reporting back my usage of the printer to HP
How do I get rid of this little nasty, without screwing up the rest of the HP software.?
(Last edited by rubaiyat; Jun 20, 2007 at 09:36 AM.
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I look forward to a future where the present will be in the past.
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Moderator  Join Date: May 2001
Location: Hilbert space
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HP has a reputation of installing a `little helper' that reports how many pages you print in color/bw and what settings you use to the mothership. Their software is also known to be buggy and very annoying. Check your start-up items (Sys Prefs > Users > [your user]) if it's there. If it is, delete. Also, force-quit it and see if you can still use your all-in-one.
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I don't suffer from insanity, I enjoy every minute of it.
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Forum Regular
Join Date: May 2007
Location: Massachusetts
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That is just so damn sneaky.
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Moderator Join Date: May 2001
Location: Hilbert space
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It is and HP was in a load of trouble when the German c't magazine found out that the drivers for one of HP's mobile printers was doing that (EU regulations can be a bliss  ).
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I don't suffer from insanity, I enjoy every minute of it.
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Dedicated MacNNer
Join Date: Feb 2006
Status:
Offline
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Nasty little bugger has a memory leak. It consumes an extra 2mb each of RAM & Virtual Memory every minute.
Not only that it consumes 25% of my CPU. Unbelieveable!
I shut it down in 2 of my last sessions and have been checking my scanner/printer.
So far its absence hasn't made ANY hearts grow fonder. Certainly not mine. I looked in the prefs file and it seems to be included in amongst the other HP suite so I won't trash it just yet. Just keep it pinned down in the corner out of action ;-)
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I look forward to a future where the present will be in the past.
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Grizzled Veteran
Join Date: Apr 2004
Location: Nagoya, Japan • 日本 名古屋市
Status:
Offline
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Does the printer work with OS X's built-in drivers.
At any rate, I know what brand to avoid for my next printer. Thanks for the info!
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