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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Mail frozen--How do I fix?

Mail frozen--How do I fix?
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Fresh-Faced Recruit
Join Date: Jun 2006
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Jul 14, 2007, 03:16 PM
 
My mail application is frozen.

Every time I launch, it hangs--the spinning beach of death comes on. It stays there until I force quit.

I'm snyc'ed with .Mac, but when my mail app is running, all of my mail folders are visiable, but my inbox says 0 and there should be about 10 messages visible.

How do I fix this? Do I need to reinstall mail? Are there preferrences I can change? Maybe a file I need to delete and have mail rebuild?

I'm running OS X 10.4.10 on a C2D Macbook, 3rd genereation.

Thanks in advance.

Bryan
     
JKT
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Join Date: Jan 2002
Location: London, UK
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Jul 14, 2007, 03:31 PM
 
Use the Webmail interface at Apple .Mac to see if there is a message which could be causing you the problem (e.g. if any have an attachment).
     
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Jul 14, 2007, 04:59 PM
 
Thanks for the suggestion. I looked and deleted any messages with attachments and made sure they were out of my trash, but mail still locks up.

Any other suggestions?
     
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Join Date: Oct 1999
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Jul 14, 2007, 08:21 PM
 
Try the following:
Move the folder ~/Library/Mail onto your desktop. Do the same with the file ~/Library/Preferences/com.apple.mail.plist.

Now launch Mail. If it starts okay, that means there's something awry in either your mail items, or your preferences file.

If all of your mail is saved on the server (rather than the "On My Mac" section), you can simply set up your mail account again and all will be well.
If you have some mail in an "On My Mac" folder, you can re-import them by selecting File:Import, and then choosing "Mail on Mac OS X" from the list:


Then navigate to the Mail folder on your desktop, then the Mailboxes subfolder, and choose a mailbox.
     
   
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