[Mellors]

My father has been having problems with Entourage on his intel mac mini. Basically it has started to display the wrong messages. For instance, he'll click the subject header on an unread email in his inbox but the content of the email will be from another email entirely and once he closes the message window, the new email he was originally trying to open will no longer be there.

I've tried various scans including using the entourage database utility to verify the database and everything has come back okay. I'm a little hesitant to use Entourage's repair option if the verification utility can't spot a problem anyway.

Anyone encountered this problem or something similar before and know how to go about it? Unfortunately he's attached to entourage and refuses to use a different client so I'm afraid that option is out of the window.

[Sherman Homan]

Pretty much why I like Mail over Entourage. Entourage has one single database and if it goes haywire then you lose the game. But try running the repair option, it will not hurt the database. Make sure you have a backup of it, the entire shooting match lives in your:
User/Documents/Microsoft User Data/Office 2004 folder.
Also, before you run the repair, make sure you have the latest and greatest MS Office update.

[nonhuman]

I second everything Sherman said. Really that should be the first thing you do whenever Entourage gives you problems. I spent two years as head of IT at a company that used Entourage, and that's really the best way to go no matter what. To get to it, quick all your Microsoft Office apps, then open Entourage while holding the option key. It will take you to the database utility and give you a couple options. Just pick repair.

[RimmerDal]

Here's a question for you mac heads: Where is my e-mail stored at? Due to an entire years e-mail getting corrupted last year, I segregate my e-mail every month and put it on a CD. This way, I don't end up with 3G of e-mail I can't reference, like what happened to me last year. I have MS OFFICE 2004, student/teacher version and I am using ENTOURAGE as my primary e-mail client. I just need to find where it is stored, so that at the end of the month, I can move it over to a CD.

Suggestions?

[Cold Warrior]

Email is stored in a single database file, located in your ~/Documents/Microsoft User Data/Office 2004 Identities/Main Identity [or whatever you call it]/Database

[RimmerDal]

So, the individual files that I would back up aren't specific files, like they were before my switch to the apple? Seems to be another nail in this things coffin.

[Sherman Homan]

Originally Posted by RimmerDal 

So, the individual files that I would back up aren't specific files, like they were before my switch to the apple? Seems to be another nail in this things coffin.

Everything that you see in Entourage is stored in one single database file. Located right where Cold Warrior said. By the way, it is the same thing with Outlook on a PeeCee.

[RimmerDal]

Originally Posted by Sherman Homan 

Everything that you see in Entourage is stored in one single database file. Located right where Cold Warrior said. By the way, it is the same thing with Outlook on a PeeCee.

When I was using OUTLOOK 2003, I could segregate my files for sender, content, etc and then go in and move the specific files to a CD. From what I have learned with ENTOURAGE, I can't do that and it doesn't seem to be a better product than what I was using before. If I need to set something up different, like a specific "SMART FOLDER" that segregates my mail, plz advise. Otherwise, this thing will go back to APPLE.

[Cold Warrior]

If you were doing that with Outlook 2003, then you were just dragging your folders and mail messages to your computer. You can do that with Entourage. Just select the folder, drag it to the desktop, and it'll create a .mbox file containing those messages. However, Entourage uses a single file to store all your email -- it doesn't create mbox files for your folders, or individual files for each message. Outlook 2003 stores things the same way, as a single big file. It's called a PST.

[RimmerDal]

Originally Posted by Cold Warrior 

If you were doing that with Outlook 2003, then you were just dragging your folders and mail messages to your computer. You can do that with Entourage. Just select the folder, drag it to the desktop, and it'll create a .mbox file containing those messages. However, Entourage uses a single file to store all your email -- it doesn't create mbox files for your folders, or individual files for each message. Outlook 2003 stores things the same way, as a single big file. It's called a PST.

The files I would create in OUTLOOK were.pst files and I would create one for each of my needs (CHP mail-Apr07.pst, OEM mail-Apr07.pst, etc...) and they would be much easier to find and then to copy. I tried your suggestion of dragging the folder (Used CHP as my demo), but I couldn't get things to co-operate and the file wouldn't copy to the desk top.