[OAW]

For several releases now I've been experiencing an annoying problem with iTunes. In short, whenever I scroll down the home page or any of the other main pages (Music, Movies, TV Shows, Audiobooks) the application will jump right back to the top of the page all by itself after a few seconds. This is incredibly frustrating when you are trying to click a link and it just moves right out from under your cursor. Scrolling itself is very choppy and unresponsive on these pages. The Genre pages (i.e., R&B, Pop, Hig-Hop/Rap, etc.) underneath the Music section display this bug as well. However, other pages (e.g., ones with actual track listings) in the ITS don't seem to have this problem.

I have a PowerBook G4 1.33 Ghz running OS X 10.4.10 and iTunes 7.4.2.

Anyone else experiencing this problem?

OAW

[OAW]

Well now I'm on Leopard 10.5.1 and iTunes 7.5 and the problem persists. Further investigation shows that this is definitely an iTunes STORE issue. I don't get this problem anywhere else in iTunes. Also, Activity Monitor shows that CPU utilization for iTunes spikes every few seconds pretty significantly .... anywhere from 100 to 300 % ... and then it returns to normal. While it's doing this the promotional items at the top of the page do NOT rotate. This leads me to think that it's trying to query the server in order to rotate the promotional items but is unable to. In the meantime, the high cpu spikes makes scrolling extremely laggy and every few seconds it will just jump back to the top of the page. Now if I just leave iTunes alone for about several minutes on one of these iTunes Store pages then SOMETIMES I eventually I get an error message:

"We could not complete your iTunes store request: The iTunes store is temporarily unavailable. Please try again later"

Once I dismiss this error message then the promotional items at the top start rotating and the page works fine ... no laggy scrolling and no more jumping back to the top of the page. But if I don't get this error message the page continues to have the problems I've described.

So it appears that this problem may be rooted in the inability of the software to refresh iTunes Store pages that have rotating promotional items. Is anyone else experiencing this problem? Any idea how to get around it (trashing preferences didn't work)?

OAW

[OAW]

Further troubleshooting has revealed that the problems I've described above only seem to manifest when I'm on the network at work. On my home network everything is good to go. So I'm going to write this off as a network issue instead of an iTunes Store bug. I also can't see the contents of my Public Folder on iDisk when I'm on my work network ... from any browser PC or Mac. Everything else displays fine ... just not the actual files. Some sort of traffic must be getting blocked but I have no idea what. Hopefully this will help someone else who may be experiencing the same thing.

OAW