[AppleGirl1990]

When launching Apple's Remote Desktop, i can see a computer listed in blue as "available". I can see that the current open application in use is Safari. But when i click to observe or control the computer the connection bar just keeps trying to load. I have 2 other computers that i can connect to successfully, so i know it works.

But this one computer is giving me mega trouble.
Anyone have an idea of what may be causing this, or what i can do to fix it.

Ports are open, Firewalls and setup. The fact that i can see the computer in the general status screen listed as available and can see the open application tells me it's working fine...but no dice.

help

[moonmonkey]

if you are running Leopard try to connect with the "Share Screen" option in Finder, does that work?

[AppleGirl1990]

The computers don't have the same .Mac account so share screen won't work.
These are remote computers that i manage for others.

[moonmonkey]

You don't need .Mac to share screen, just need to be connected to the computer and they have screen sharing turned on in system preferences.

[turtle777]

Originally Posted by AppleGirl1990 

The computers don't have the same .Mac account so share screen won't work.
These are remote computers that i manage for others.

Define "remote".

Same LAN ?

-t

[AppleGirl1990]

One computer is in NY. The other computer is in Florida.
They are remote. Not same LAN.

[besson3c]

Are these machines behind a router? Port forwarding on port 5900?

[AppleGirl1990]

port forwarding is open. I can actually see the computer and see what Remote Desktop will tell me what program they are using on the remote computer...but i am unable to observe or control.

[turtle777]

Try Screen Sharing app and enter the remotes computer's IP address.

You'll find the Screen Sharing app in /System/Library/CoreServices/

It's the same app that's being used to do the Screen Sharing on the LAN. It's more or less just a VNC client.
If this works, then something is wrong with ARD, not the port forwarding or your emote computer's VNC setup.

-t

[moonmonkey]

Originally Posted by turtle777 

Try Screen Sharing app and enter the remotes computer's IP address.

You'll find the Screen Sharing app in /System/Library/CoreServices/

It's the same app that's being used to do the Screen Sharing on the LAN. It's more or less just a VNC client.
If this works, then something is wrong with ARD, not the port forwarding or your emote computer's VNC setup.

-t

That's what I said, but much smarter.
Remote Desktop.app can be problematic.

[AppleGirl1990]

I was hoping to problem solve Remote Desktop, but for now i'll use Screen Share.
Thanks for the helpful info.

God Bless Apple.