7.21.08, 12:02 AM - More of the Same...
Those of us in the Elite "
One Percent" group are now painfully into Day Three with no word of progress - no word of anything. The
System Status Reports are from yesterday, and the Chat folks all went home long ago, leaving NO support or information options in their absence.
Applecare won't touch it, the email option to MobileMe support was turned off days ago. Even if you used your
#2(?) email provider there isn't anyone to send it to. Would a Progress (even lack of!) Report be asking too much?
MobileMe - Communications like you never "imagined." Day four begins in 13 hours.
Previous Post:
Mobile me has been down for almost 48 hours beginning about 1PM Eastern 7.18.08. (previous post -
http://discussions.apple.com/thread....readID=1619805)
A blurb in todays System Outage History says that MobileMe Services has been fixed, "sorry." But it has not - or at least not MAIL. There is no one available to speak/chat/or email. And if you "still need help," you are returned to Chat - which is either closed, or "in excess of 30 minutes." (four hours before I quit yesterday). I reached Applecare - but they do not support MobileMe? Does anyone?
SUGGESTIONS: How about a posting somewhere with some information about the status of the problem? How about forwarding our email to the Alternate email address requested at signing up? (then again if they could do that.....). How about not sending the chat folks home at dinner time until responding to those who had been in a queue for four plus hours?
Got through to CHAT @ 0900:
Very nice Apple Person: Thank you for your patience J. I've reviewed your account and your mail server is currently a part of the 1% experiencing issues and is under extended maintenance for repair. The engineers are working as fast as they can and hope to have this back up and running later today.
Very nice Apple Person: I'm am sorry, but your mail can not be accessed by the engineers and therefore can not be forwarded to another account.
Very nice Apple Person: There should have been an email link that would allow you to send us a message. I am very sorry this was missing. I'll contact our Web group and see if we can find out why this is not appearing.
J: I understand that there is nothing you can do, but if they would even post this - YES WE KNOW, AND WE ARE WORKING ON IT - maybe you would receive less chats in capital letters, and have more time to assist people that CAN be helped.
I am sure they are doing their best, but its the "One percent" claim that makes people call. If they buy into that, then they feel like you may not know that they are experiencing trouble. Better communication, or at least information is needed.
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