Welcome to the MacNN Forums.

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > iTunes app sync problems

iTunes app sync problems
Thread Tools
Senior User
Join Date: Oct 1999
Location: Austin, TX 78751
Status: Offline
Reply With Quote
Jul 23, 2008, 11:32 AM
 
This concerns both iTunes and the iPhone, but mainly iTunes, so I'm posting here. I'm having a problem with syncing apps downloaded to the iPhone. Here is what I've found: if you start from scratch with iTunes with the option to treat your phone as a new iPhone, all is well. However, if you perform a restore at some point, iTunes will no longer automatically transfer to the desktop apps downloaded directly to the iPhone. The command in iTunes Files > Transfer Purchases From iPod does work, and even if I don't issue this command, apps remain on the iPhone just fine.

How can I reestablish automatic app syncing in both directions? Does anyone know where the log and/or preferences are kept? I can't seem to located them.
     
Moderator
Join Date: Feb 2006
Location: on the verge of insanity
Status: Offline
Reply With Quote
Jul 23, 2008, 01:21 PM
 


Make sure that option is turned on.
I like my water with hops, malt, hops, yeast, and hops.
     
Senior User
Join Date: Oct 1999
Location: Austin, TX 78751
Status: Offline
Reply With Quote
Jul 23, 2008, 03:00 PM
 
That image is way too small to be viewed.
     
Senior User
Join Date: Oct 1999
Location: Austin, TX 78751
Status: Offline
Reply With Quote
Jul 23, 2008, 09:18 PM
 
Originally Posted by Rumor View Post


Make sure that option is turned on.
It is: Sync applications > All applications.

Any other ideas?
     
Senior User
Join Date: Oct 1999
Location: Austin, TX 78751
Status: Offline
Reply With Quote
Jul 23, 2008, 11:53 PM
 
I just read this Apple support document:

http://support.apple.com/kb/HT1977

There are some interesting notes:

Note that if your iTunes library is not authorized with the iTunes Store account used to purchase the application on the device, the application will not be transferred to the iTunes library but will not be removed from the device.
Also:

If you are connected your iPhone or iPod touch to an iTunes library that you don't normally sync with, you can still transfer purchased applications from the device by choosing File > Transfer Purchases in iTunes.
This happens to be the EXACT behavior that I'm observing. However, my iTunes library is authorized with the iTunes Store account used to purchase the programs. Somehow, the act of performing a restore causes this information to be changed.

Does this make sense? Any ideas on how to correct the situation?
     
Fresh-Faced Recruit
Join Date: Jul 2008
Status: Offline
Reply With Quote
Jul 26, 2008, 11:16 AM
 
It sounds like the same the that happened to me.

For whatever reason, my iTunes had "de-authorized" itself.

After clicking [ store ] then [ authorize computer ] I was able to sync apps to and from my iPhone again.
     
Moderator
Join Date: Feb 2006
Location: on the verge of insanity
Status: Offline
Reply With Quote
Jul 26, 2008, 07:25 PM
 
Originally Posted by Le Flaneur View Post
That image is way too small to be viewed.
You need to click on the image.
I like my water with hops, malt, hops, yeast, and hops.
     
   
Thread Tools
Forum Links
Forum Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Top
Privacy Policy
All times are GMT -4. The time now is 12:24 AM.
All contents of these forums © 1995-2014 MacNN. All rights reserved.
Branding + Design: www.gesamtbild.com
vBulletin v.3.8.8 © 2000-2014, Jelsoft Enterprises Ltd., Content Relevant URLs by vBSEO 3.3.2