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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Uninstalling SIlverlight

Uninstalling SIlverlight
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Dedicated MacNNer
Join Date: Aug 2006
Location: Madison, WI (College) and Frankfurt, Germany (Home)
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Apr 18, 2010, 12:33 PM
 
Hello,

So I had the infamous N8007 error on my netflix account with silverlight. The only solution seems to be uninstall silverlight and reinstall (seems to be microsofts favorite problem removal tool), so i went and deleted following files:

/Library/Internet\ Plug-Ins/Silverlight.plugin

/Library/Receipts/Silverlight*.pkg

~/Library/Application\ Support/Microsoft/Silverlight

and restarted I now tried to reinstall silverlight from the file that netflix tells me and silverlight says that there is already a newer version of silverlight on the computer (to my surprise) and it wont install...

I am running Snow Leopard on a MBP

Any thoughts on what I could do?

Thanks a bunch in advance.
     
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Join Date: Mar 2000
Location: Georgetown, TX USA
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Apr 18, 2010, 05:00 PM
 
Biest,

What I suspect happened, is that when you uninstalled Silverlight, what was left behind was the receipt package. When you attempted to reinstall Silverlight, it detected the new (receipt/pkg) version and ergo your problem.

Try this:

Go to Computer/Library/Receipts folder and move to your desktop, all pkgs with the name: “Office2008_en_silverlight_ xxxxxx” (there may be several packages).

Restart your computer. This step my be unnecessary, I just don't know. But it can't hurt.

Then try reinstalling Silverlight. If all is well, those packages you moved to your desktop may be deleted. Otherwise, return them whence they came.

Again, do not trash those Receipt pkgs on the desktop until you are sure all is well.
(Last edited by pendragon; Apr 18, 2010 at 05:18 PM. )
Harv
27" i7 iMac, 10.7.4
Those who can make you believe absurdities can make you commit atrocities. ~Voltaire
     
   
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