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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Applications > Entourage is crashing with specific mails

Entourage is crashing with specific mails
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Fresh-Faced Recruit
Join Date: Nov 2010
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Nov 11, 2010, 09:58 PM
 
When I open some specific mails and then I try to click on another Entourage just crashes and appears this.
http://oi51.tinypic.com/iw3ee1.jpg

Its really weird. I was thinking to reinstall it, but I'm just afraid of loosing any email or configuration. Is there any way to backup EVERYTHING (Email configuration, emails, adresses etc)

THANKS A LOT.
     
Posting Junkie
Join Date: Oct 2005
Location: Houston, TX
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Nov 12, 2010, 10:28 AM
 
You should already have a backup of everything in your Time Machine.

Why not upgrade to Outlook 2011?
     
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Join Date: Oct 2001
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Nov 12, 2010, 11:51 AM
 
From the "Entourage ReadMe.html" file in the ReadMe folder of the "Microsoft Office X" application folder:

7 Maintaining Your EntourageX Data

7.1 Location of Your Entourage Data.

Entourage stores data such as preferences, rules, schedules, signatures, messages, contacts, and all other Entourage items in a database on your computer. The first time you start Entourage, a new folder, called Microsoft User Data, is created in the Documents folder. Within the Microsoft User Data folder, Entourage creates a folder called OfficeX Identities. This folder contains the Main Identity folder, which stores the data for the first identity. Each time you create a new identity, Entourage adds a folder for it to the OfficeX Identities folder.


7.2 Backing Up Your Entourage Data.

We highly recommend that you make regular backup copies of your data so you can restore it in the unlikely event that your hard disk is damaged or your data becomes unreadable. To make a backup copy of your data, drag the identity folder you wish to back up to another volume, such as a different local or network hard drive or a high-capacity storage disk. To restore the data for an identity, drag the backup copy of the identity folder to the OfficeX Identities folder.


"That plane's dustin' crops where there ain't no crops."
     
   
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