http://www.guardian.co.uk/france/sto...305570,00.html
"Customers are right to complain of a poor or non-existent welcome, an excessively long wait and a lack of basic courtesy and reactivity," said André Dugoin, president of the French hotel and catering in dustry's main trade association, UMIH.
But the legendary (if largely exaggerated) rudeness of French waiters, particularly in Paris, has not done much to help the cafe's cause. Nor has an at times limited grasp of the concept of cleanliness, most often evident in the toilets.