OK, this is a long story so bear with me here.
I have had my PS2 since they first came out (or about a month after), so it’s pretty old. It has always worked fine, no problems whatsoever, until recently. I got the new GTA: San Andreas on Wednesday and played it everyday until last night, when my PS2 crapped out (well maybe it did, more about this later). It kept getting to the screen just before the "loading" bar goes across (click
here for a picture of the screen I'm talking about) and then it would freeze and not do anything.
I tried everything to make it work. I reset it, I turned it completely off and back on, I took out the disk and reset it then put the disk back in, etc. Nothing worked, so I figured it was just too old. I immediately went out to EB Games (used to be called "Electronics Boutique") to try to find a cheep replacement. I took my non-working PS2 with me and traded it in for a used PS2 (+$120 for used PS2, -$50 for my trade in, total after tax = $75). It was about 8:45 when I did this, so the store was about to close.
After I got home I was talking on the phone to a friend of mine who told me his PS2 did the same thing a while ago and he fixed it by using one of those CD lens cleaner thing-a-ma-jigs with the little brushes on the bottom of it. So I was kinda pissed that I just wasted $75 to get a used PS2 that was just as old as my original one and had a nasty dirty controller, when I could have borrowed his lens cleaner disk and fixed it for free.
So today I decide to go back to EB and exchange everything back to how it was. So I would get my old messed up PS2 back, they get their used PS2 back and I get $75 dollars. This is where the plan fails...
The guy working there tells me "ummm, we actually packaged up all the broken PS2's yesterday and sent them out this morning. So I can't get it back for you."
So I call a B.S. because you can't ship anything out on a Sunday morning. I don't tell the guy right away, I call my dad and ask what he thinks I should do. He says, "give me their phone number, I'll talk to him."
So after my dad talks to the guy magically the PS2's haven't been shipped out yet, but he isn't sure he can return my old one back to me. So he stands around for about 15 minutes trying to look like he's thinking, the whole time I'm standing there looking at him like "do something!” Then he grabs the phone and says "hang on, I'm gonna call my manager and see if I can do this." So he goes into the back room to call his manager.
He comes back and says, "There's nothing I can do to get it back because you can't void a transaction after the next day." So I say, "it's been less than 12 hours, and you admitted that my old PS2 is right around that corner (*pointing to the back room*) so why can't we just trade and give me my $75?"
He just keeps going on about how it can't be done. I also work in retail and I know it
can be done just fine, but this guy is just being a dick. So I call my dad back to tell him what happened and he decides to call them back again. This time the sales guy gets a little bit mad and argues about it until my dad asks for the manager, who is not there today. So I leave with nothing accomplished, but before I leave I say to the sales guy, "I'm really sorry to put you through all this, but I really want to save this $75 bucks" (I had already explained how I can probably get the system working again with a CD lens cleaner). And he says back "OK, well you didn't have to ruin my day for it"
So I left without saying anything. I wish I could have thought of something good to say back, but I'm not that fast.
So, what do you all think? Should it be returnable/exchangeable? Or is the evil sales person right?
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