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Don't email the Apple Store UK
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Mac Elite
Join Date: Oct 1999
Location: Manchester, UK
Status:
Offline
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If you have an issue with the Apple Store in the UK, don't bother to email them, even though they do tell you to do so in your Confirmation email.
If you do here is what you will get back :-
Dear Apple Store Customer,
Thank you for your e-mail to the Apple Store.
In order to serve our valued customers more efficiently we would like to direct you to our After Sales Support Team via Telephone on:
Freephone 0800 0391010, Monday - Friday 8 -6pm
Our Customer Care Representatives will be happy to deal with your query.
Email support is not available at this time.
Thank you for you co-operation,
Kind Regards,
The Apple Store Team
Not exactly what I would call 'valued customer' support.
Ian
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Computers - Au MacBook 2.4Ghz, iMac 24" 2.8Ghz Core 2 Duo
iPods - 5GB original iPod, 4GB nano - Red, 1GB 2G shuffle - Silver, 4GB 3G Shuffle - Black, 16GB touch, 16GB nano Red, 16GB iPhone 3G.
OSX User Since Public Beta, current OS 10.6.1, iTS UK purchases - 5377 songs.... and growing!
My website - www.idparkinson.co.uk
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Mac Elite
Join Date: May 2001
Location: Cambridge UK
Status:
Offline
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The simple solution is not to buy from them.
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Addicted to MacNN
Join Date: Aug 2004
Location: Outfield - #24
Status:
Offline
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Originally posted by Krypton:
The simple solution is not to buy from them.
Nice sig.
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Mac Elite
Join Date: Oct 1999
Location: Manchester, UK
Status:
Offline
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I don;t think I will buy from them in the future.
But with the model they seem to be operating, where they ship to Apple Store buyers before they ship to resellers we could be in for longer waits.
In the UK there are very few iMacs in the stores and no iPod photos have reached the UK at all yet.
Ian
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Computers - Au MacBook 2.4Ghz, iMac 24" 2.8Ghz Core 2 Duo
iPods - 5GB original iPod, 4GB nano - Red, 1GB 2G shuffle - Silver, 4GB 3G Shuffle - Black, 16GB touch, 16GB nano Red, 16GB iPhone 3G.
OSX User Since Public Beta, current OS 10.6.1, iTS UK purchases - 5377 songs.... and growing!
My website - www.idparkinson.co.uk
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Mac Elite
Join Date: May 2001
Location: Cambridge UK
Status:
Offline
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Originally posted by manofsteal:
Nice sig.
I wonder where I got the idea from.... but I digress 
Yes, being a Mac user in the UK can be testing at times. But now I'm at Uni I don't have any money for such things so it bother's me far less 
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Professional Poster
Join Date: Sep 1999
Location: Ottawa, ON, Canada
Status:
Offline
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Originally posted by Krypton:
The simple solution is not to buy from them.
The even simpler solution is to call them.
Are we such social rejects that we're afraid to pick up a phone and talk to people?
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Mac Elite
Join Date: Oct 1999
Location: Manchester, UK
Status:
Offline
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Originally posted by hayesk:
The even simpler solution is to call them.
Are we such social rejects that we're afraid to pick up a phone and talk to people?
I have called them, many times, and if you had tried that in the UK you will know why I tried email as well.
Ian
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Computers - Au MacBook 2.4Ghz, iMac 24" 2.8Ghz Core 2 Duo
iPods - 5GB original iPod, 4GB nano - Red, 1GB 2G shuffle - Silver, 4GB 3G Shuffle - Black, 16GB touch, 16GB nano Red, 16GB iPhone 3G.
OSX User Since Public Beta, current OS 10.6.1, iTS UK purchases - 5377 songs.... and growing!
My website - www.idparkinson.co.uk
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Mac Elite
Join Date: Oct 2003
Location: London
Status:
Offline
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Originally posted by Parky:
I have called them, many times, and if you had tried that in the UK you will know why I tried email as well.
Ian
Hold tight. Stores will be opening soon!
(i.e. then we have people to shout at when things go wrong!)
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Mac Elite
Join Date: Jul 2003
Location: Body in London, mind elsewhere
Status:
Offline
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Originally posted by Parky:
I don;t think I will buy from them in the future.
But with the model they seem to be operating, where they ship to Apple Store buyers before they ship to resellers we could be in for longer waits.
In the UK there are very few iMacs in the stores and no iPod photos have reached the UK at all yet.
Ian
Square Group in New Oxford Street, London has some iMacs plus they have a demo iPod Photo which can be seen on Stand 50 at the Mac Expo, then in-store next week - the iPod photo should be in store next week.
i know that's not much use to you in Manchester, but Apple are supplying some of the resellers decent stock levels, admittedly not all the time.
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