[Zimphire]

TORONTO (Reuters) - Canadian Imperial Bank of Commerce said on Friday it was overhauling its privacy procedures after confidential information about hundreds of clients was mistakenly faxed to a scrapyard in the United States for three years.

The review comes after CIBC, Canada's fourth-largest bank by assets, was notified of the problem for a second time by the scrapyard owner in West Virginia, who is also suing the bank for negligence.

Wade Peer told Toronto's Globe and Mail newspaper that he has been deluged by internal CIBC fund transfer request forms to his business fax line since 2001.

The forms contained information such as social insurance numbers and bank account data.

http://www.reuters.com/newsArticle.j...ddlyEnoughNews

Whoever was in charge of that... I feel sorry for. I doubt he still has a job.

[drive-thru]

Why didn't the owner inform the bank more than twice in three years instead of letting the "deluge" continue?
I guess then he wouldn't have been able to sue them.

Maybe the bank wanted to destroy the records so the employee thought he'd send them to a scrapyard.

[Zimphire]

The bigger question is, why did the bank need a second warning?

You think after the FIRST time, it would NEVER happen again.

The scrap yard doesn't get payed to inform banks of their misdoing.

It was probably highly annoying.

[Eug Wanker]

Originally posted by drive-thru:
Why didn't the owner inform the bank more than twice in three years instead of letting the "deluge" continue?

How many times do you have to tell a bank they are sending private info out?

Maybe the bank wanted to destroy the records so the employee thought he'd send them to a scrapyard.

I know you just, but actually I think they may be sent out from a computerized fax system. No documents to destroy... until they send out the faxes.


It reminds me of one time when I got my phone bill a few years back. I owed over $300 bux (bought a phone), but the bill said about $200 was already paid, and I only owed about $100+. I phoned them to tell them they screwed up (strangely enough), but they reiterated that a portion of it had already been paid. I told them I didn't pay it, so they said they'd look into it.

A month went by and none of my accounts were charged that amount so I phoned them again. They said not to worry about it. I asked which account it was from and so they gave me the account number. It seemed like a real bank account number from my bank, but it was not my account. I told them they charged somebody else by mistake. They said they'd look into it.

I haven't heard from them since. That was years ago, and none of my accounts have ever been charged that amount.

[brapper]

maybe it happened when someone mistakenly typed in 1-800-555-5555 instead of 1-866...or something.
regardless, happy I got my little bit of money out of there a long time ago.

[Rolling Bones]

Scrap yard in West Virginia!?

Obviously some inbred with some rusty cars in his yard in the hills.

Who else would be too dumb to call or reply twice in only three years. He should be sued for being a moron who was allowed to have a fax machine.

[Zimphire]

Originally posted by Rolling Bones:
Scrap yard in West Virginia!?

Obviously some inbred with some rusty cars in his yard in the hills.

Actually I know the place. It's not anyone of what you describe above.

Not a luxury suite, no scrap yard is.

The guy who runs it is a Democrat. So you might be right about the inbred part.

Who else would be too dumb to call or reply twice in only three years.

Too dumb to call? WTH? It wasn't his problem. He wasn't being payed to handle their screw-ups. He called the first time. Nothing happened. Finally he got sick of it and called a second time.

Had the Bank been paying him to track such ignorance on their part, you'd have a point.

He should be sued for being a moron who was allowed to have a fax machine.

How was he the moron? He wasn't the idiot sending private information to other fax machines.

You make no sense.

[Eug Wanker]

Originally posted by Rolling Bones:
Scrap yard in West Virginia!?

Obviously some inbred with some rusty cars in his yard in the hills.

Who else would be too dumb to call or reply twice in only three years. He should be sued for being a moron who was allowed to have a fax machine.

[Zimphire]

Originally posted by Eug Wanker:

Yeah i felt the same way when I read it.

[drive-thru]

Ok, he's not being paid to report mis-sent faxes, but there is something called civic responsibility. Calling twice was better than doing nothing about it, but he could have sent a letter to someone, or asked to speak with someone in a position of authority in the bank.

I'm annoyed that he's now suing the bank because of the "deluge" of faxes he received, which he only tried twice in three years to do something about. If it was bad enough to sue over then it should have been reported more often. The bank obviously didn't do it intentionally to annoy him, and it's understandable that after one report nothing was done. I'm not saying it's acceptable, it just doesn't surprise me.

[Zimphire]

Originally posted by drive-thru:
Ok, he's not being paid to report mis-sent faxes, but there is something called civic responsibility. Calling twice was better than doing nothing about it, but he could have sent a letter to someone, or asked to speak with someone in a position of authority in the bank.

The point is, he should have only needed to mention it ONCE. Again, I am sure he is a busy guy. He doesn't get payed to sit around and take care of other companies mistakes.

I'm annoyed that he's now suing the bank because of the "deluge" of faxes he received, which he only tried twice in three years to do something about. If it was bad enough to sue over then it should have been reported more often. The bank obviously didn't do it intentionally to annoy him, and it's understandable that after one report nothing was done. I'm not saying it's acceptable, it just doesn't surprise me.

I am just simply amazed at the amount of posts of people coming down hard on this guy and not the company.

Once was all the telling they needed. It should have stopped then and there.

And and he is sueing because of legal mumbo jumbo the bank's lawyers were throwing at him about legal matters of him seeing said papers.

They claimed they could take him to court unless he could prove he got rid of said documents.

[hayesk]

Originally posted by brapper:
maybe it happened when someone mistakenly typed in 1-800-555-5555 instead of 1-866...or something.
regardless, happy I got my little bit of money out of there a long time ago.

That is what happened. When the number was entered into the computer, someone punched in one too many 7s. When it was fixed, presumably it wasn't fixed everywhere. You would think they would have a proper database design such that you only need to change it once.

[DeathToWindows]

chalk up another one for human stupidity.

damn bureaucratic fools

[Eug Wanker]

CIBC strikes again...

I just heard on the radio that some guy got Canadian Tire money mixed in with his cash from a CIBC ATM.

[Zimphire]

Originally posted by Eug Wanker:
CIBC strikes again...

I just heard on the radio that some guy got Canadian Tire money mixed in with his cash from a CIBC ATM.

how is that possible?

[Eug Wanker]

The bank says somehow the money had been put into the stacks of bills before they were transferred to the ATM.

No details were given, but it sounds like somebody has been trying to skim off some cash. Canadian Tire money has the same feel as real money. I think it's the same linen they use to make the bills.

[hayesk]

Originally posted by Eug Wanker:

No details were given, but it sounds like somebody has been trying to skim off some cash. Canadian Tire money has the same feel as real money. I think it's the same linen they use to make the bills.

FYI, it has the same feel because it is printed by the Royal Canadian Mint.