[Disgruntled Head of C-3PO]

I have dealt with them many times and I normally find that simple problems are politely taken care of (software issues). It is when you are having a more serious issues that they can't read the answers off the screen they get rather rude.

For example today I called Apple support regarding the locic board repair program:
http://www.apple.com/support/ibook/faq/

They say it is fully covered and to take it into a service centre. Luckily I called them first and found out that even though my hardware is covered under the listed serial numbers the service centres will run tests, if the hardware fault isn't found they charge you $65 for labour.

I called Apple back, was put through a rude product specialist who said yes that they can charge whatever they want and only if the hardware fault is found is the cost covered.

In other words you are taking a gable. Your iBook has a serial with a known problem, you take it in they test it, if it does have the problem they fix it for free, if it doesn't you get charged $65 for your troubles.

For me this is not good service.

[waxcrash]

Sounds like your iBook could have a defective logic board based on the serial number, but is working fine. So why send it in if it isn't broke?

[Disgruntled Head of C-3PO]

Originally posted by waxcrash:
Sounds like your iBook could have a defective logic board based on the serial number, but is working fine. So why send it in if it isn't broke?

because they said it takes time for the problem to develop (opening and closing the lid) and the program expires in 4 days.

[Eug Wanker]

Heh, consider yourself lucky. You have a working machine.

When I DID have the problem they wouldn't cover it at all... until something like a year later. In the meantime it was a doorstop. And yes the person the phone was quite rude.

Better late than never I suppose.

OTOH, when I called about my TiBook, the person was very polite.

[fhoubi]

I can feel your pain.

My june 2002 iBook collapsed after 51 weeks with a logic board failure, (fortunately) I bought Applecare 10 days before...
First they tried to repair it onsite, with a new lid *laugh*, no luck of course, so after one week I got it back. the logic board failure occured again after just one day of use.

I struggled with the f@ckers over 2 weeks over the phone, forcing me to use the latest software updates, blablabla etc.. after then it was send back and came repaired after just one, two days. Up to today it works fine.

So up to today, my Applecare is bull, because my ibook would be covered (about 1/2 year later), and my 2 falling off keys and feet are not covered at all.

[storer]

Originally posted by Disgruntled Head of C-3PO:
because they said it takes time for the problem to develop (opening and closing the lid) and the program expires in 4 days.

Do it anyway... I wouldnt take the risk if the problem develops later.

[typoon]

So far I've had pretty good experiences with them. I took my dead iPod in the other day and got a new/refurbed one for free in about 20 mins or so.

[Kenneth]

I haven't called them for a while. My last several calls were concered about the AirPort Extreme cut off and the suddenly mal-functioning Apple Pro Mouse. I wasn't impressive on the AirPort Extreme issue, but somehow Apple fixed it with the AirPort software update. Second, they sent me a mouse without question asked.

[ManOfSteal]

I've been very happy with their hardware support; however, their paid for upper Tier Select Server Support on the software side is pretty poor from what I've seen and experienced.

For what it's worth, I've personally been through the whole iBook Logic Repair program (MLB-REA) several times without any questions....very fast in return as well.