[Person Man]

Here is a recent exchange with my bank.

Customer Service Rep: Hello, Thank you for calling XXX, my name is XXX, how can I assist you today?

Me: Well, I'm going to be travelling overseas and I'd like to be able to use my debit card to make purchases while I'm there.

CSR: Thank you very much, sir. Would you please tell me your card number?

Me: XXXX XXXX XXXX XXXX.

CSR: Thank you very much for providing that information, sir. Now for security purposes may I please verify some information on the account? What is your full name, sir?

Me: Stavros XXX.

CSR: Thank you very much for providing that information, sir. What is your social security number?

Me: XXX-XX-XXXX.

CSR: Thank you very much for providing that information, sir. What is your date of birth?

Me: XX/XX/XXXX.

CSR: Thank you very much for providing that information, sir. What countries are you going to be travelling to?

Me: Greece and Germany.

CSR: Thank you very much for providing that information, sir...

And so on through the rest of the transaction.

Anyone else think saying "thank you" after each and every piece of information is given is being a bit TOO friendly?

[Severed Hand of Skywalker]

I hate it when you are done talking to them and they don't let you off the phone because they say thank you for being a customer, here is a number to call with other questions or look at our website bla bla bla.

[Person Man]

Originally posted by Severed Hand of Skywalker:
I hate it when you are done talking to them and they don't let you off the phone because they say thank you for being a customer, here is a number to call with other questions or look at our website bla bla bla.

On the up side, when I called my credit card company to do the same thing they changed my interest rate to a lower one right on the spot without my asking for it.

The only thing was that each person I talked to at the credit card company insisted on giving me their "international customer service number," and when I interrupted them and gave that number to them they were all like, "How do you know that?" "Well, it's printed on the back of my credit card."

[malvolio]

Too friendly? No.
Obnoxious as hell? Yes.

[Fothb]

Often times companies have policies that require the employees to act this way and say certain things. Unfortunately, in many cases the spirit of the law is lost in favor (see also favour) of the letter of law. The intended result of improved customer service ends up getting lost when the employee either begrudgingly forces themselves to go through the motions without actually having any customer service skills or desire to use them, or things go the extreme opposite way and scenarios like this one occur where they go overboard. These call centers are increasingly outsourced, which tends to exacerbate the issue, or they are quantitatively measured instead of qualitatively.

[mdc]

it just gets to be too much. a "hello" and "thank you" now and then if fine, but in your case the friendliness of "thank you" is lost from overuse.

[Cubeoid]

Originally posted by malvolio:
Too friendly? No.
Obnoxious as hell? No.

Unable to form independent thought? Most likely.

[Mafia]

i hate it when musicians say thank you after every song they sing on stage. say thank you at the end of the show. showing appreciation after every single song is kind of desperate imo.