[Mastrap]

I've been wanting to give Vonage a try. I am making a lot of international calls at the moment and we were thinking about switching to them, both in Canada and in the UK. Unfortunately, when trying to order the service, I was told that I needed a Credit Card with a Canadian billing address. I want to use my Company Visa, which is billed in the UK, where our company is registered. So, about two weeks ago, I write a mail to support, outlining my problem and asking for help and a solution.

This is what I get back today:

we have website for different parts of the world and you can only use
that card on those specified site
--
Thank you for continuing to choose Vonage as your digital phone
service.

Please do not hesitate to contact us with any further questions you
may
have.


Chaka Freeman
Customer Care Associate
The Broadband Phone Company
24hrs 7days


This is a joke, right? If I could be asked, in the meantime we went with the competition, I would find out who runs Vonage and forward this little gem to them.

[PurpleGiant]

I often wonder at what point does a company get large enough where it doesn't (seem to ) want any more customers.

Good on ya for going with the competition. That type of response/"support" doesn't deserve getting your money.