[kikkoman]

I ordered a dock along with my ipod mini from the online apple store. Unfortunately the dock appears to be DOA. Can I exchange it for a working one at the local apple store?

[Randman]

Chances are that you'll get a new one when you take it back.

[RobOnTheCape]

I mentioned this in another forum, but my mom called to say that she bought an ipod mini and when she found out that a newer 6gig version came out(and the salesman had the nerve not to tell her) she called the Apple store and they told her to come down and they would replace hers with the new 6gig model. She did have to pay a $25.00 open box fee. No complaints though.

I also called applecare to mention I didn't get a firewire cord. Looking now I think the cord which plugs into the wall plug is the firewire plug. They quickly sent a dual firewire/usb plug.

Great service on both counts.

[The Godfather]

If the box ihas not been opened, they will not apply the restocking fee (14%?)