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Salty · Aug 23, 2005, 01:46 AM

Hey, I thought I posted a post about my iPod battery going fubar and the really great service I got... but I can't seem to find it with a search. So just to fill you in. Last week Friday I phoned up Apple, and I told the guy who picked up, "Hey, I was at the gym the other day and I got 2.5 hours of battery life before my iPod said it was dead, it came back to live later, and then died again and this went on... I already did a software restore," and I went on.
Well, the guy on the other end was insanely helpful, FAR better than the experience when my iBook died and I actually got yelled at by the woman on the other end. Anyway, we actually had a nice chat, he asked me to do a few things so that we knew it wasn't software related, I did them... again (It's a freaking iPod there's not much software related to do really...). And we chatted a bit, I mentioned my plan to get a G5, he was envious and it was in general almost like chatting to a friend instead of the normal bitter call centre person who hates their job, and you because you're now part of their universe.
He set up the shipping of a box to me that I'd put the iPod in and what not. And it got here Monday. I put my iPod in and sent it away same day.
Well today the package came, and I now have a nice brand new four gig iPod mini. In exactly one week. I gota say I'm very happy about the service I got from Apple this time around, and will be making sure to buy Apple care for my lil mini

.
I'm actually a lil happy my other one died, I'd dropped it a few times so it was kinda beat up and it had a few scratches and stuff, I'll be being more careful with this one, I think I might buy a case of some sort.
I should also mention, the click wheel feels a lot different when it's new than when it's been used for a long time.

V · Aug 23, 2005, 09:17 AM

Was it still under garantee (what is it, 3 months)?

I have 4-6 hours from the battery of my 6 months old mini, I'm a little bit disappointed, I'm thinking about calling Apple and see if the could change at least the battery.

Salty · Aug 23, 2005, 02:15 PM

Originally Posted by V

Was it still under garantee (what is it, 3 months)?

I have 4-6 hours from the battery of my 6 months old mini, I'm a little bit disappointed, I'm thinking about calling Apple and see if the could change at least the battery.

iPod minis have 1 year warranties. You need at least half of the advertised price for Apple to move on it.

Scandalous Ion Cannon · Aug 23, 2005, 02:19 PM

Did your mom call them once because of your iBook?

Salty · Aug 24, 2005, 12:09 AM

I should note my new iPod has been running since around 3, and it's still going. Granted I took a small break from about 7-9... I'm thinking I might have a brand brand new one that's supposed to get like 12 hours or something... I've been trying to wear the battery down by just playing and seeing how far it got.