[Anilan]

So I helped my sister order an iBook and an iPod nano thinking the nano qualified for the Free iPod promotion. Anyways, it's not qualified so I want to cancel it.

So here's where I'm unsure about some stuff:

After I realized it wasn't part of the promotion, I went to my order status (my sister's actually, I made her an account) to try to cancel the nano. There was no button to review or change it.
I noticed the status of the iBook said 'shipped' and the nano was 'processing order'. I'm guessing there was no change/review button because the iBook was shipped already? The Apple Customer Service closed and the order status on the nano changed to 'preparing shipment'.

Ok, so, I'm gonna need to call Apple Customer Service in the morning and would like to know:

What are my chances of being able to cancel it? By the way, the nano needs to be custom engraved so I'm hoping I can get it canceled before it does. Also, do you think I will be able to change the nano to the mini and still qualify for the promotion?

Oh, one more thing: I am calling on behalf of my sister, so am I still able to cancel it for her? I do have all of the neccessary information.

Any replies would help! the anxiety is getting to me!

[vinster]

You should be able change the iPod part of the order since it hasn't shipped and as long as you have all of your sister's relevant details, such as credit card security code, etc. the rep should let you amend the order.

I wouldn't worry about it.

[Anilan]

If you're sure then that makes me feel better! Thanks!