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Applecare - In repair for over 30 days and still waiting. Breaking Records?
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Addicted to MacNN
Join Date: May 2001
Status:
Offline
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Well, I send in my laptop for repair a month ago which is covered by applecare. Well, still haven't gotten it back yet. 
I must break some sort of record for the slowest applecare turnaround time.
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Bush Tax Cuts == Job Killer
June 2001: 132,047,000 employed
June 2003: 129,839,000 employed
2.21 million jobs were LOST after 2 years of Bush Tax Cuts.
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Addicted to MacNN
Join Date: Jan 2003
Location: ~/
Status:
Offline
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Did you call? Do they still actually have it? Was it lost?
Seems a bit odd (more than a bit!), actually.
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Addicted to MacNN
Join Date: May 2001
Status:
Offline
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Originally Posted by Cadaver
Did you call? Do they still actually have it? Was it lost?
Seems a bit odd (more than a bit!), actually.
Yes, I called. They said they are still waiting for the part, which happens to be the motherboard. 1 month to get a replacement motherboard.
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Bush Tax Cuts == Job Killer
June 2001: 132,047,000 employed
June 2003: 129,839,000 employed
2.21 million jobs were LOST after 2 years of Bush Tax Cuts.
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Addicted to MacNN
Join Date: Jan 2003
Location: ~/
Status:
Offline
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What kind of machine (was) it?
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Addicted to MacNN
Join Date: May 2001
Status:
Offline
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Bush Tax Cuts == Job Killer
June 2001: 132,047,000 employed
June 2003: 129,839,000 employed
2.21 million jobs were LOST after 2 years of Bush Tax Cuts.
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Mac Elite
Join Date: Nov 2001
Location: Northern VA - Just outside DC
Status:
Offline
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They won't want to dismantle a good one, so If they can't find or repair one for you, you 'might' get an upgrade!
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Addicted to MacNN
Join Date: May 2001
Status:
Offline
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Originally Posted by Y3a
They won't want to dismantle a good one, so If they can't find or repair one for you, you 'might' get an upgrade!
I wish. They said the new motherboard should be in soon and have it repaired and sent back to me this week.
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Bush Tax Cuts == Job Killer
June 2001: 132,047,000 employed
June 2003: 129,839,000 employed
2.21 million jobs were LOST after 2 years of Bush Tax Cuts.
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Professional Poster
Join Date: Jan 2000
Location: Detroit
Status:
Offline
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don't ya just wish that they couldn't repair it though? then you would have to settle for something new. it could happen 
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Grizzled Veteran
Join Date: Jan 2003
Location: The midwest...
Status:
Offline
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hyteckit, I would call again and calmly explain that a month is unacceptable. Then ask to speak with the persons manager...work it up the food chain calmly and professionally and you should get results...
A month is waaaay too long..
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Joe
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Clinically Insane
Join Date: Oct 2001
Location: San Diego, CA, USA
Status:
Offline
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A month is pretty freakin' long. I'm amazed they don't have spare AlBook motherboards around.
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Chuck
___
"Instead of either 'multi-talented' or 'multitalented' use 'bisexual'."
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Addicted to MacNN
Join Date: May 2001
Status:
Offline
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Called Apple today and they told me they are waiting for the new MacBook Pros, so they can ship me one.
Okay, just wishful thinking. Still waiting.
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Bush Tax Cuts == Job Killer
June 2001: 132,047,000 employed
June 2003: 129,839,000 employed
2.21 million jobs were LOST after 2 years of Bush Tax Cuts.
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Mac Elite
Join Date: Oct 2000
Location: Ferndale, MI
Status:
Offline
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I'm going into week 4 of a MacBook logic board/case replacement.
NOT HAPPY!
At least you can take some sort of solace, maybe, in that yours wasn't a brand new machine. Apple's had my MacBook longer than I have!!!!!
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