[Jumbonium2007]

So I had my mini in for warranty work. I know the logic board is bad, However today when I went to pick it up he claimed they could find nothing wrong. Apple Hardware test confirms that the logic board is bad.. The so called tech there claimed that I didnt know what I was talking about. And then proceeded to tell me that looking at the system wasnt covered under warranty and that I would have to pay 75 dollars.. I told him no and that id be speaking to apple directly.. he said I couldnt have my machine.. luckily it was sitting right on the desk next to me.. so i grabbed it and walked out.

What do you guys think I should do about this mess

[richwig83]

Ring apple and see what there opinion is!!

[mitchell_pgh]

Call Apple, there isn't anything else you can do. Ask for another person that can work on it.

[::maroma::]

Unfortunately as much as Apple tries to enforce policy to their Store employees, they are still just people. People who can choose what they want to (or don't want to) do. I think you just got unlucky and got stuck with someone who didn't feel like helping you. I would take the advice of others and call Apple directly, explain the situation and ask them what they recommend you do.

[Big Mac]

It appears that this wasn't an Apple Store but a reseller. And Apple would be very interested in hearing that report. Was it an Apple authorized reseller?

[BadKosh]

Ya take Apple certified RAM, pluck it in and it passes the hardware test? If not, they idiot just booted it, played with it a little, and bills you 75 bucks.

[Jumbonium2007]

Yeah it was a reseller.. Im calling apple tonight and getting this settled.. this was horrible. I didnt pay them for it.. I just grabbed my mini and walked out.. hes like you cant take that I said im not paying for anything.. It was covered under warranty.. He threatened the cops but i didnt care.. The other reseller is in flint and they are just as bad.. I guess ill be taking a 2 hour drive to novi tomarrow

[scaught]

Call first and tell them what's going on before you drive halfway across the state..

At the very least schedule a genius bar appointment on the website: Concierge

[Jumbonium2007]

ill be scheduling one tonight at midnight.. however the novi geniuses arent that great either.. so its gonna be troy or ann arbor or the very least grand rapids.. Im calling apple the first chance I get

[KeriVit]

Why not send it back to Apple?

[Cold Warrior]

Originally Posted by KeriVit 

Why not send it back to Apple?

Agreed. Forget driving 2 hours. Just call Apple, tell them what the hardware test found, and that it's still under warranty. Then they'll fedex you a return box; you drop it in the mail; and they fix it & return it to you. Much better than driving 4 hours round-trip, especially if the genius bar is fully booked that day (I've seen that before after driving an hour to one myself one day).

[Jumbonium2007]

good idea.. you can book genius bar appointments at 12:01am for the following day ive done it.


And I spoke to apple.. they said to take it to the authorized reseller in flint and they said they would look into the incident at the other place..

Just a warning for you michigan folks

Capital Mac on Michigan avenue in lansing is a joke.. never again would I visit there

[OldManMac]

Originally Posted by Jumbonium2007 

ill be scheduling one tonight at midnight.. however the novi geniuses arent that great either.. so its gonna be troy or ann arbor or the very least grand rapids.. Im calling apple the first chance I get

What's wrong with the Novi geniuses?

[Veltliner]

Originally Posted by Jumbonium2007 

So I had my mini in for warranty work. I know the logic board is bad, However today when I went to pick it up he claimed they could find nothing wrong. Apple Hardware test confirms that the logic board is bad.. The so called tech there claimed that I didnt know what I was talking about. And then proceeded to tell me that looking at the system wasnt covered under warranty and that I would have to pay 75 dollars.. I told him no and that id be speaking to apple directly.. he said I couldnt have my machine.. luckily it was sitting right on the desk next to me.. so i grabbed it and walked out.

What do you guys think I should do about this mess

He probably was a genius, and had one too many at the bar.

[OldManMac]

Originally Posted by Veltliner 

He probably was a genius, and had one too many at the bar.

It wasn't at an Apple store, but you would have know that had you read the thread title.

[Veltliner]

Originally Posted by OldManMac 

It wasn't at an Apple store, but you would have know that had you read the thread title.

I knew.

I'm sure you'll find lots of geniuses at apple resellers, too.

Just their bar would be a little more hidden, possibly in the locker room.