Welcome to the MacNN Forums.

subego · 06:01 PM

You may have caught this thread but the final bit of this horror show was good enough to deserve its own.

I actually have two functioning cablecards now, however the second one wasn't getting premium channels, so I called customer service and get...

"Good evening, I'm Ross, your Comcast ambassador"

While Ross was certainly one of the nicest CSRs I've ever had to deal with (in a totally insane Dwight Schrute sort of way), I don't think there was one thing out of his mouth that wasn't a colossal load. One of his final instructions was to call TiVo and ask them to pair it. The person whom I spoke with at TiVo laughed so hard she had to apologize to me.

Ross insisted that there was absolutely no way that my problem could be taken care of without a visit from a tech, and tried to schedule an appointment for me without asking if I wanted one. When I balked, he said he would talk to his supervisor. Ross says his supervisor (who he assures me is "something of a cablecard guru") also insists I need a tech to visit, but he'll have the troubleshooting team call "just in case". Ross says that the way the cablecard "security" is built, second cards need to be installed by a tech. He says they shouldn't have even given me the cards at the "courtesy center" (where, presumably as a courtesy to their employees, they have 2" thick bulletproof glass). As Ross gets off the phone he's sure to remind me that I can rent Comcast's equipment and then I wouldn't have to worry about cablecards

Troubleshooting calls, checks the cablecard numbers and says one of the numbers was entered in wrong. Card begins functioning.

Thanks, Ross.

sek929 · Apr 2, 2008, 05:56 PM

Don't get me started about Comcast...

Two years back when my service stopped working (after 3 months of flawless service) the tech told me that Comcast High-Speed Internet didn't support Macintoshes....

Yeah, ok buddy, the internet isn't available for Macs. I guess I was on Internet Jr. for the previous 3 f**kin months. Turns out my regional dist. center was having problems.

Glad to hear it got settled though, sometimes CSRs should be CSBSAs (Customer Service Bullsh!t Artists)

::maroma:: · Apr 2, 2008, 05:58 PM

Ambassador? God Comcast is so lame. Do they think that calling him an ambassador will make people feel important?

peeb · Apr 2, 2008, 06:47 PM

Comcasst. Putting the Ass back into Ambassador.

imitchellg5 · Apr 2, 2008, 07:28 PM

Originally Posted by sek929

Don't get me started about Comcast...

Two years back when my service stopped working (after 3 months of flawless service) the tech told me that Comcast High-Speed Internet didn't support Macintoshes....

Yeah, ok buddy, the internet isn't available for Macs. I guess I was on Internet Jr. for the previous 3 f**kin months. Turns out my regional dist. center was having problems.

They told me that my cable modem wouldn't work with my Mac and their service because they said their service only worked with Motorola modems

I said that they have the most finicky service ever. They took off a modem rental from the bill though, so I suppose it worked.

Dakar the Fourth · Apr 2, 2008, 07:57 PM

Good evening, my name is Chandler. How may I give you excellent service today?

brassplayersrock² · Apr 2, 2008, 08:15 PM

Originally Posted by Dakar the Fourth

Good evening, my name is Chandler. How may I give you excellent service today?

I'm interested in upgrading my twenty eight point eight kilobaud internet connection to a one point five megabit fibre-optic T-1 line. Will you be able to provide an IP router that's compatable with my token ring ethernet LAN configuration?

cjrivera · Apr 2, 2008, 08:50 PM

Originally Posted by brassplayersrock²

I'm interested in upgrading my twenty eight point eight kilobaud internet connection to a one point five megabit fibre-optic T-1 line. Will you be able to provide an IP router that's compatable with my token ring ethernet LAN configuration?

Can I have my money now?

brassplayersrock² · Apr 2, 2008, 08:54 PM

close...

Can I have some money now?

Chongo · Apr 2, 2008, 09:02 PM

to quote a sig on another board

funny how Comcastic rhymes with bombastic

cjrivera · Apr 2, 2008, 09:03 PM

Originally Posted by brassplayersrock²

close...

Can I have some money now?

D'oh!

Person Man · Apr 3, 2008, 10:11 AM

Originally Posted by ::maroma::

Ambassador? God Comcast is so lame. Do they think that calling him an ambassador will make people feel important?

Yes, we're taking this to insane levels.

At the hospital I trained at, patients at one point were called "guests." Then they decided that was stupid, and started calling them "customers." WTF?? What are we doctors supposed to do?

"Hi, I'm Dr. Smith, and I'm going to be your customer service representative while you're here."

ort888 · 10:39 AM

When I worked in a movie theater, Ambassador was our code word for the building being on fire.

olePigeon · Apr 3, 2008, 10:33 AM

I'm canceling my Comcast service and getting two slower DSL lines for about 1/2 the cost.

They want to charge me $60/month for an internet connection that's slower than Dial Up in the evenings. They've finally unblocked P2P applications, but they'll find some other way f*ck everyone over. I can't play games after 5PM because that's when all hell breaks lose at my apartment complex. Speeds slow down to around 3K/sec and ping times jump to 300 to 500 ms range, then continues like that until around 10PM where it'll taper off. It's always done that, even when they blocked off P2P.

I can only get a 384/128 DSL line. It's slow, but it'll be faster than Cable in the evening (when I use it) and my connection isn't being tampered with. I can use it at any time during the day and it only costs $15/month.

Damn it I want FiOS.

olePigeon · Apr 3, 2008, 10:36 AM

Originally Posted by Person Man

"Hi, I'm Dr. Smith, and I'm going to be your customer service representative while you're here."

"We normally don't admit to screwing our customers in the ass, but we'll make an exception since you're here for an endoscopy."

osiris · Apr 3, 2008, 10:43 AM

Originally Posted by ort888

When I worked in a movie theater, Ambassador was our code word for the building being on fire.

Was fire a common problem?

peeb · Apr 3, 2008, 10:47 AM

Originally Posted by ort888

When I worked in a movie theater, Ambassador was our code word for the building being on fire.

What, you'd run through the building shouting "Quick! Everybody head to the nearest exit! Ambassador! Ambassador!"?