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Can't play trailers at Apple.com
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Fresh-Faced Recruit
Join Date: May 2011
Status:
Offline
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Is it down?
trailers.apple.com
The actual button that says "view trailer" or whatever doesn't appear, which is why I can't play anything. What happened to it? Where did it go? ...Or what did I do to make it disappear? I was in Chrome, Safari, Firefox... the actual button to click on to view a trailer isn't available.
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Addicted to MacNN
Join Date: Jan 2003
Location: Great White North
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Offline
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Working for me. Did you try more then one trailer incase it was just the one buggered up?
Try a reboot see if that changes anything.
Possible things to cause that are script blocking plugin's, which all 3 support so it depends if you have added them or blocking via services like OpenDNS which allows you to block tracking sites, and ad sites.
One more thing you can do is run Disk Utility and fix permissions. A lot of problems on a Mac can be solved with that one step.
Additional Internet connection speed can also cause a delay for elements of the site to load. You can always check your internet speed at speedtest.net. If it was the internet speed you would have notices sites in general taking forever to load up.
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Brian says (9:16 AM): I was looking at houses in Ottawa... I actually have a temptation in me to move
Jeff ******* says (9:19 AM): Eww, Ottawa is gross. It's infested with politicians, and presently, 1 Harper as well.
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Fresh-Faced Recruit
Join Date: May 2011
Status:
Offline
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my friend said that she downloaded quicktime, but I already have quicktime, did the re-install do something?
Yes I've rebooted and yes it's all of the trailers.
(Last edited by bman100; May 20, 2011 at 02:22 AM.
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Addicted to MacNN
Join Date: Jan 2003
Location: Great White North
Status:
Offline
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Run the Permission Repair
Macintosh HD, Applications, Utilities, Disk Utility.
Click on your hard drive, click on fix permissions.
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Brian says (9:16 AM): I was looking at houses in Ottawa... I actually have a temptation in me to move
Jeff ******* says (9:19 AM): Eww, Ottawa is gross. It's infested with politicians, and presently, 1 Harper as well.
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Fresh-Faced Recruit
Join Date: May 2011
Status:
Offline
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Thanks Athens for your help, but it did not work...
Kind of odd... any other suggestions?
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Moderator  Join Date: Jun 2000
Location: We come from the land of the ice and snow...
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I'd say they're working on it:
"We’re sorry
The Apple.com Trailers Application has encountered an error. The team’s been notified and we’re looking into it.
Error initializing Trailers Application"
iTunes Movie Trailers
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Baninated
Join Date: Jun 2000
Location: Cambridge, Chicago, Jerusalem (school/home/heart)
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Hold on, let me try some stuff to see if I can fix it.
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Administrator  Join Date: May 2000
Location: California
Status:
Offline
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Plays OK when I tried a trailer.
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Professional Poster
Join Date: Jan 2003
Status:
Offline
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no trailers playing here...
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Fresh-Faced Recruit
Join Date: May 2011
Status:
Offline
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The trailers page opens up fine, but when I select a movie, the button to click to view a trailer is not available...
For example, when I go to the Straw Dogs page, I'm sure the "view trailer" button should be visible, but it's not:
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Addicted to MacNN
Join Date: Jan 2003
Location: Great White North
Status:
Offline
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open up terminal and type this
more /Library/Internet\ Plug-Ins/QuickTime\ Plugin.plugin/Contents/version.plist
copy paste the output here and also in terminal
ls -l /Library/Internet*
then copy paste the output here.
Worse case, PM your email address to me and when I have a chance later I will zip up a copy of the quicktime plugins so you can drop them into your folder to see if it fixes it. You could have a corrupt plugin.
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Brian says (9:16 AM): I was looking at houses in Ottawa... I actually have a temptation in me to move
Jeff ******* says (9:19 AM): Eww, Ottawa is gross. It's infested with politicians, and presently, 1 Harper as well.
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Administrator Join Date: May 2000
Location: California
Status:
Offline
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The play-trailers element requires javascript. Did you have that turned off? And it might require a recent version - run Software Update to see if anything is recommended.
Does your ISP do any content filtering?
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Addicted to MacNN
Join Date: Jan 2003
Location: Great White North
Status:
Offline
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Its gotta be something global like Quicktime since all his browsers are affected. If it was javascript turned off it would have to have been done to all of his. Why I asked about script blocking earlier if he was using it.
Do you have a second computer in the house by chance to rule out ISP interference?
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Brian says (9:16 AM): I was looking at houses in Ottawa... I actually have a temptation in me to move
Jeff ******* says (9:19 AM): Eww, Ottawa is gross. It's infested with politicians, and presently, 1 Harper as well.
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Fresh-Faced Recruit
Join Date: May 2011
Status:
Offline
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I'm having the same issue.
It looks like it's because Apple is serving invalid JavaScript. The trailer pages reference this file:
http://trailers.apple.com/trailers/g...riptaculous.js
That file has been junked somehow and isn't valid JavaScript anymore.
If it is still working for you, I assume it's because you have a clean version of that file in you cache. Or perhaps Apple serves you different files for some reason (including valid JavaScript).
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Moderator Join Date: Jun 2000
Location: We come from the land of the ice and snow...
Status:
Offline
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It works for me at home now, I suspect there is something blocked at work.
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Professional Poster
Join Date: Jan 2003
Status:
Offline
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still not working here, neither in firefox or chrome
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Clinically Insane
Join Date: Dec 2000
Location: Caught in a web of deceit.
Status:
Offline
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The Apple.com Trailers Application has encountered an error. The team’s been notified and we’re looking into it.
Error initializing Trailers Application
(Windows 7 and Firefox 4)
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Addicted to MacNN
Join Date: Mar 2006
Location: California
Status:
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Well, there's one problem, you're running windows.
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Moderator Join Date: Apr 2001
Location: Wasilla, Alaska
Status:
Offline
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Working fine for me. Safari at work, safari at home.
Is this a regional issue?
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Clinically Insane
Join Date: Dec 2000
Location: Caught in a web of deceit.
Status:
Offline
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Hmmm… Maybe. I'm in Canada.
---
We’re sorry
The Apple.com Trailers Application has encountered an error. The team’s been notified and we’re looking into it.
Error initializing Trailers Application
(Mac OS 10.6.7 and Safari 5.0.5)
---
P.S. I assume that 99¢ Pirates of the Caribbean: At World's End rental is just for the US of A? I tried going there and all it gives me is a $14.99 purchase option for Canada.
(Last edited by Eug; May 20, 2011 at 11:47 PM.
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Addicted to MacNN
Join Date: Jan 2003
Location: Great White North
Status:
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Arrr sorry dude, forgot to send you the files before I left to Seattle. Only brought my PC so I cant do anything until I get home in a few days.
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Brian says (9:16 AM): I was looking at houses in Ottawa... I actually have a temptation in me to move
Jeff ******* says (9:19 AM): Eww, Ottawa is gross. It's infested with politicians, and presently, 1 Harper as well.
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Fresh-Faced Recruit
Join Date: May 2011
Status:
Offline
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(Last edited by rxgators; May 24, 2011 at 11:50 PM.
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Professional Poster
Join Date: Jan 2003
Status:
Offline
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Trailers are now playing once again. Problem was definitely at Apple's end.
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