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ibr80 · Jan 16, 2003, 11:59 AM

I got hme yesterday and tried to connect to the internet via built-in ethernet. And as I immediatly hit the connect button a message comes back telling me : You have selected an incorrect PPP option. I then connect ith my laptop with the exact same ptions and everything and no problem.

This happened all of a sudden because I didnt touch anything from the night before . I have a feeling its either something that Safari did... Or most likely its the ethernet modem because when I connect any of my cables form my G4 to the modem I get no light in my DSL modem, yet when I do it for the laptop I get the light.

Can my not even 3 month old Powermac G4's ethernet modem just blow out by itself like that. I have no apple protecion plan or anything. This blows.

Has this happened to anyone else and can you guys help me.

Ganesha · Jan 16, 2003, 12:16 PM

Originally posted by ibr80:
Or most likely its the ethernet modem because when I connect any of my cables form my G4 to the modem I get no light in my DSL modem, yet when I do it for the laptop I get the light.

Can my not even 3 month old Powermac G4's ethernet modem just blow out by itself like that. I have no apple protecion plan or anything. This blows.

Sounds like a blown ethernet port. If your mac is only 3 months old and it�s the onboard ethernet, you are still under warrantee.

ibr80 · Jan 16, 2003, 02:19 PM

I thought it might be since I get no light in the DSL line that idicates that theres a working ethernet port. I think its the board one, I mean its not on a PCI slot or anything. But Im thinking Im better off getting one for a PCI slot than talking or sending my machine anywhere...any ideas.

P.S. Can you take these machines to an apple store for repair?.

tikki · Jan 16, 2003, 02:27 PM

Originally posted by ibr80:
I thought it might be since I get no light in the DSL line that idicates that theres a working ethernet port. I think its the board one, I mean its not on a PCI slot or anything. But Im thinking Im better off getting one for a PCI slot than talking or sending my machine anywhere...any ideas.

P.S. Can you take these machines to an apple store for repair?.

Take it to an Apple Store and get it fixed. No sense in devauling your hardware when it can be fixed for free while under warranty.

ibr80 · Jan 16, 2003, 02:32 PM

Yeah thats true too, but how long would it take to fix something like that?, I mean I dont wanna be without my computer for a week for something like that. This really blows they say that Apple computer never have any problems ... and another thing is that I didnt get it from Apple direclty so I dont know if I can take it to them, Can I ? .

besson3c · Jan 16, 2003, 03:07 PM

Yes, you can.. Call Apple directly and explain your problem. For me, they've had my computer back in less than a week (a few days, if I recall).

Blown hardware can happen on any computer, c'est la vie.

Curlywee · Jan 17, 2003, 12:18 AM

I really don't think it's a hardware problem, rather that your intuition about Safari is correct -- that is, assuming that you're still running the original public beta and haven't updated to v51.

This is one of the symptoms of the now notorious tendency of Safari (original version) to delete the /tmp symbolic link. The fix is to type the following in Terminal:

ln -s /private/tmp /tmp

(copy/paste this -- the spaces are important, and the first character is lower-case 'el').

On the other hand, if you're up to v51 of Safari then maybe it is a hardware problem. Upgrading to Safari v51 re-establishes /tmp when the application first runs, but if you can't connect to the internet then you won't be able to get thebupdate, will you?

trusted_content · Jan 17, 2003, 02:20 AM

Hmm... I think Ive seen a problem like this arise with a differnet explanation. Go into the Network tab of System Preferences, select "Network Port Configurations" from the popdown menu, deselect everything OTHER than built-in ethernet, then drag ethernet to the top of the list, click apply, and tell me what happens.

jbirdski · Jan 17, 2003, 04:17 AM

I experienced the same "incorrect PPP option" problem a couple of days ago. Then I noticed that MacJanitor quit unexpectedly when running cron jobs. Both were attributed to Safari deleting the /tmp symbolic link. Other symptoms of the Safari bug are:
(a) Classic won't start
(b) Software Update doesn't work
(c) printing problems

If you look in your console log and see something about not being able to find the ppp.log file (supposed to be in /private/tmp), Safari probably ate your /tmp link. To confirm this problem, type the following commands in the Terminal:

cd /
ls -l (both lowercase Ls)

You should see the following entry in the list:
lrwxrwxr-t 1 root admin [...] tmp -> /private/tmp

If the tmp file is missing or if the first letter in the permissions string (lrwxrwxr-t) is not an "l", you can replace it by typing (as Curlywee pointed out):

sudo ln -s /private/tmp /tmp

Enter your password when prompted. To make sure it worked, type "ls -l" to list the files again. Although you shouldn't have to, you might want to restart your computer at this point. I suffered my first ever kernel panic a couple hours after this fix... Everything was fine after a reboot.

Alternatively, you can install the current version of Safari (v. 51), which corrects the /tmp problem. You might need to decompress the .bin file on the affected Mac for the fix to work.

Of course it's possible that your Ethernet port chose this moment to die, but you should check the /tmp issue first since the timing/Safari use is suspect. I don't remember, but the Apple Hardware Test CD that came with your Mac might be able to check the Ethernet port.

ibr80 · Jan 17, 2003, 11:55 PM

Thanks alot I will try this and I will let you know what happened!...stay tunned.

P.S. Safari is really starting to piss a lot of people off in terms of bugs.

ibr80 · Jan 18, 2003, 12:22 AM

GOT IT! It was SAFARI!!!!

The code you guys gave me for terminal did the job. Then I also had to do what Trusted-content told me in order for the pages to display. I would really like to thank all you guys, and let you know that Im writing this form my powermac. I will be sending a nice email to Apple in regards to Safari.

CharlesS · Jan 18, 2003, 01:10 AM

Originally posted by ibr80:
Safari is really starting to piss a lot of people off in terms of bugs.

Before blasting Safari for this problem, remember that it is a beta version, not a final release, and that by downloading it you acknowledge that it may have bugs and that using beta software may be a risk to your data.

ibr80 · Jan 19, 2003, 08:13 PM

Deleting peoples info in there computer is not a " bug" !! Its a very big problem and if you consider that I almost took my hardware to have it fixed , then I think that apple should of asked everyone to delete the darn thing until the update came out. And they should have a dedicated place on there website with the steps that need to be taken in order to have the prob fixed.
We shouldnt have to go to Forums and get the answer there.