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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Mac OS X > Help Viewer Died :-( ...any ideas?

Help Viewer Died :-( ...any ideas?
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Mac Enthusiast
Join Date: Sep 2000
Location: Vermont, USA
Status: Offline
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Jan 26, 2003, 10:58 PM
 
Hi,

The Help Viewer application no longer works. If I try to launch it, either directly or indirectly by choosing an apps Help Menu, it starts to bounce in the dock and then it disappears. I tried trashing the prefs. Anyone else have any ideas?

I am running 10.2.3

Any suggestions or help would be greatly appreciated.
     
Junior Member
Join Date: Dec 2000
Location: Boston, MA USA
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Jan 27, 2003, 05:35 PM
 
Have you by any chance installed Virex? Sometimes it installs a folder called "Virex.help" that screws things up.

- Ross
     
Mac Enthusiast
Join Date: Sep 2000
Location: Vermont, USA
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Jan 28, 2003, 12:48 AM
 
Nope, but thanks for the help.
     
Senior User
Join Date: Nov 2002
Location: aurora
Status: Offline
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Jan 28, 2003, 12:57 AM
 
they really need an overhaul on the help system.


a) It points to links to solve your problems but reverts to the front page

b) it takes a while to load and sometimes
stalls.

c) It quits for no reason depending on the application you are using

d) i bet this is the same help viewer from 10.1

e) the answers should be clear and concise and show up like e-mails do in mail.app

f) If they can integrate it into the finder like bookmarks are with safari than it would be simple and easy.
     
   
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