[mattparker]

Hello.

I am having major problems installing the latest software update on my iBook. I attempted to install from Software Update and it crashed. I attempted again was told that I needed to download the update to my desktop. I did that and attempted to install manually and the installer crashed while trying to install it was at the "Locating software to update.." I have searched and cannot seem to find a fix. Anyone have any ideas.

Thanks in advance.

Matt

[gorickey]

Check your "Receipts" folder and delete the 10.2.4 package file if it exists...

Then, re-start and try the update that is on your desktop again.

Just a hunch.

[mattparker]

gorickey,

Thanks for your help. That is one of the first things I thought of and there is no 10.2.4 file in receipts.

Anyone with any other ideas?

Matt

[gorickey]

Damn, I take it you've tried downloading the file once again? Maybe a corrupt image?

[mattparker]

Originally posted by gorickey:
I take it you've tried downloading the file once again? Maybe a corrupt image?

Yeah. I have actually downloaded it a few times, just in case. I have run Disk Utility, I ran fsck, I redid software update and that downloaded fine but crashed in the install phase.

[Mr. Blur]

have you perhaps moved some of the components that it is trying to update from the default location?

[mattparker]

Originally posted by Mr. Blur:
have you perhaps moved some of the components that it is trying to update from the default location?

No, everything is running from the default places. I haven't moved anything.

[Mr. Blur]

perhaps you have some better luck if you try downloading the 10.2.4 combo updater and running the install from that?

[mattparker]

Originally posted by Mr. Blur:
perhaps you have some better luck if you try downloading the combo updaterand running the install from that?

I thought this would do the trick but still no luck. I have no idea what else could work. It may be time for a reformat?? I don't want to have to do that though.

[Mr. Blur]

reformat is kinda drastic...if you are going to reinstall you'd be better to use the "clean install" option for 10.2 then run the 102.4 combo update. but i still think there is another easier solution and it's probably staring me right in the face but i can't see it right now.

last thought for now - have you tried launching apple's disk utility and using the fix permissions util? perhaps there's a wonky permission thing thats not letting you update some components??? (grasping at straws right now...getting late....)

[mattparker]

Originally posted by Mr. Blur:
last thought for now - have you tried launching apple's disk utility and using the fix permissions util? perhaps there's a wonky permission thing thats not letting you update some components??? (grasping at straws right now...getting late....)

Mr. Blur,

Yeah I tried that, it was on of the first few things I did. I am feeling the same way your are. I am going to hit the bed and sleep on it. Maybe I will dream the solution. I did check on one thing before hitting the sack and noticed that for some reason I didn't have a Classic prefpane. I have no idehy this is, I was just going throught checking any of the things that are supposed to be updated. Fixing this did not help either.

Thanks for all of your help.

Matt

[gorickey]

Matt:

Do you have DiskWarrior? You may have some serious directory issues...

[Footy]

Software update crashed on me too while it was installing the update. Couldn't do anything. Finally I just erased my drive and did a clean install. Lucky I backed up a couple weeks ago. Didn't loose to much. Think God I backed up iTunes.

Anyway, after the clean install, the updater worked fine.

I'm not one to mess with my system and the only thing big I've done is a processor upgrade just yesterday. Powerlogix dual 1.2.

[normyzo]

Originally posted by mattparker:
Hello.

I am having major problems installing the latest software update on my iBook. I attempted to install from Software Update and it crashed. I attempted again was told that I needed to download the update to my desktop. I did that and attempted to install manually and the installer crashed while trying to install it was at the "Locating software to update.." I have searched and cannot seem to find a fix. Anyone have any ideas.

Thanks in advance.

Matt

Can you go to the Console.app, and in Preferences, turn on both Crash logging options (the second tab). Then, post the crashlog of both software update and the installer here.

Thanks,
Dan

[mattparker]

Originally posted by gorickey:
Do you have DiskWarrior? You may have some serious directory issues..

I tried that early on and it did it's thing but did not help. I did have problems getting DiskWarrior to run the first time and ended up having to put my iBook in Firewire disk mode and run DiskWarrior on another computer.

Originally posted by normyzo:
Can you go to the Console.app, and in Preferences, turn on both Crash logging options (the second tab). Then, post the crashlog of both software update and the installer here.

normyzo,

Here you go, thanks a lot for your help.

Installer Crash log:
**********

Date/Time: 2003-02-14 10:58:59 -0500
OS Version: 10.2.3 (Build 6G30)
Host: Matt-Parkers-iBook.local.

Command: Installer
PID: 491

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x0313d000

Thread 0:
#0 0x90073c48 in mach_msg_trap
#1 0x90005f90 in mach_msg
#2 0x90148b10 in __CFRunLoopRun
#3 0x90180fe4 in CFRunLoopRunSpecific
#4 0x969a36a0 in RunCurrentEventLoopInMode
#5 0x969b34c8 in ReceiveNextEventCommon
#6 0x969da584 in BlockUntilNextEventMatchingListInMode
#7 0x9308d8ac in _DPSNextEvent
#8 0x9309fb04 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
#9 0x930b15e4 in -[NSApplication run]
#10 0x9315f6b8 in NSApplicationMain
#11 0x0000b66c in main
#12 0x000046cc in _start
#13 0x0000454c in start

Thread 1:
#0 0x90073c48 in mach_msg_trap
#1 0x90005f90 in mach_msg
#2 0xc0007758 in __ape_internal
#3 0xc0001160 in __ape_agent
#4 0x90020d48 in _pthread_body

Thread 2:
#0 0x90073c48 in mach_msg_trap
#1 0x90005f90 in mach_msg
#2 0x90148b10 in __CFRunLoopRun
#3 0x90180fe4 in CFRunLoopRunSpecific
#4 0x90148360 in CFRunLoopRun
#5 0x01c66228 in thread_main
#6 0x90020d48 in _pthread_body

Thread 3:
#0 0x90014d28 in syscall_thread_switch
#1 0x907f4304 in +[NSThread sleepUntilDate:]
#2 0x93081694 in -[NSUIHeartBeat _heartBeatThread:]
#3 0x9081cd38 in forkThreadForFunction
#4 0x90020d48 in _pthread_body

Thread 4 Crashed:
#0 0x90165614 in __CFFromUTF8
#1 0x901ac91c in __CFStringDecodeByteStream3
#2 0x901abe1c in __CFStringCreateImmutableFunnel3
#3 0x9013ecd8 in _CFPropertyListCreateFromXMLData
#4 0x90151ffc in _CFBundleCopyInfoDictionaryInDirectoryWithVersion
#5 0x9014cbe8 in CFBundleGetInfoDictionary
#6 0x90151300 in _CFBundleCreate
#7 0x908046c8 in -[NSBundle _cfBundle]
#8 0x908107d0 in -[NSBundle _initInfoDictionary]
#9 0x908155f0 in -[NSBundle infoDictionary]
#10 0x91077dc8 in -[IFLocator(Private) CFBundleIdentifierSearch:returningResults:]
#11 0x91078ba0 in -[IFLocator(Private) searchFunctionDispatch:withArguments:returningResu lts:]
#12 0x9107747c in -[IFLocator resolveToken:]
#13 0x91077590 in -[IFLocator resolveTokenizedPath:]
#14 0x910772a8 in -[IFLocator preResolveAllTokensForPaths:]
#15 0x9068c258 in objc_msgSendv
#16 0x907ed17c in -[NSInvocation invoke]
#17 0x9105680c in -[IFQEngine(Private) _processInvocation:]
#18 0x91056a54 in -[IFQEngine runTheQueue:]
#19 0x910615c8 in -[NSPackageController(IFQController_Private) _installThePackageInWorkerThreadWithPorts:]
#20 0x9081cd38 in forkThreadForFunction
#21 0x90020d48 in _pthread_body

PPC Thread State:
srr0: 0x90165614 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x90165458 ctr: 0x90165448 mq: 0x00000000
r0: 0x00003080 r1: 0xf002d530 r2: 0x24004280 r3: 0x00000800
r4: 0x031361c2 r5: 0x00000275 r6: 0x0313d000 r7: 0xffffcf8f
r8: 0xf002d624 r9: 0x0313d000 r10: 0x031369d0 r11: 0xa00044b0
r12: 0x90165448 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000001 r19: 0x00000000
r20: 0x00000800 r21: 0x031361c2 r22: 0xf002d624 r23: 0x00000000
r24: 0x00000001 r25: 0x00000000 r26: 0xffffcf8f r27: 0x00000273
r28: 0x031361c4 r29: 0x00000001 r30: 0x000002b2 r31: 0x90165458

Software Update Crash log:
**********

Date/Time: 2003-02-13 17:12:38 -0500
OS Version: 10.2.3 (Build 6G30)
Host: Matt-Parkers-iBook.local.

Command: Software Update
PID: 20654

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x026a0000

Thread 0:
#0 0x90073c48 in mach_msg_trap
#1 0x90005f90 in mach_msg
#2 0x90148b10 in __CFRunLoopRun
#3 0x90180fe4 in CFRunLoopRunSpecific
#4 0x969a36a0 in RunCurrentEventLoopInMode
#5 0x969b34c8 in ReceiveNextEventCommon
#6 0x969da584 in BlockUntilNextEventMatchingListInMode
#7 0x9308d8ac in _DPSNextEvent
#8 0x9309fb04 in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
#9 0x930b15e4 in -[NSApplication run]
#10 0x9315f6b8 in NSApplicationMain
#11 0x00004020 in 0x4020
#12 0x00003ea0 in 0x3ea0

Thread 1:
#0 0x90073c48 in mach_msg_trap
#1 0x90005f90 in mach_msg
#2 0xc0007758 in __ape_internal
#3 0xc0001160 in __ape_agent
#4 0x90020d48 in _pthread_body

Thread 2:
#0 0x90073c48 in mach_msg_trap
#1 0x90005f90 in mach_msg
#2 0x90148b10 in __CFRunLoopRun
#3 0x90180fe4 in CFRunLoopRunSpecific
#4 0x90148360 in CFRunLoopRun
#5 0x0248e228 in thread_main
#6 0x90020d48 in _pthread_body

Thread 3:
#0 0x90014d28 in syscall_thread_switch
#1 0x907f4304 in +[NSThread sleepUntilDate:]
#2 0x93081694 in -[NSUIHeartBeat _heartBeatThread:]
#3 0x9081cd38 in forkThreadForFunction
#4 0x90020d48 in _pthread_body

Thread 4:
#0 0x900257ac in select
#1 0x901618f0 in __CFSocketManager
#2 0x90020d48 in _pthread_body

Thread 5 Crashed:
#0 0x90165614 in __CFFromUTF8
#1 0x901ac91c in __CFStringDecodeByteStream3
#2 0x901abe1c in __CFStringCreateImmutableFunnel3
#3 0x9013ecd8 in _CFPropertyListCreateFromXMLData
#4 0x90151ffc in _CFBundleCopyInfoDictionaryInDirectoryWithVersion
#5 0x9014cbe8 in CFBundleGetInfoDictionary
#6 0x90151300 in _CFBundleCreate
#7 0x908046c8 in -[NSBundle _cfBundle]
#8 0x908107d0 in -[NSBundle _initInfoDictionary]
#9 0x908155f0 in -[NSBundle infoDictionary]
#10 0x91077dc8 in -[IFLocator(Private) CFBundleIdentifierSearch:returningResults:]
#11 0x91078ba0 in -[IFLocator(Private) searchFunctionDispatch:withArguments:returningResu lts:]
#12 0x9107747c in -[IFLocator resolveToken:]
#13 0x91077590 in -[IFLocator resolveTokenizedPath:]
#14 0x910772a8 in -[IFLocator preResolveAllTokensForPaths:]
#15 0x9068c258 in objc_msgSendv
#16 0x907ed17c in -[NSInvocation invoke]
#17 0x9105680c in -[IFQEngine(Private) _processInvocation:]
#18 0x91056a54 in -[IFQEngine runTheQueue:]
#19 0x910615c8 in -[NSPackageController(IFQController_Private) _installThePackageInWorkerThreadWithPorts:]
#20 0x9081cd38 in forkThreadForFunction
#21 0x90020d48 in _pthread_body

PPC Thread State:
srr0: 0x90165614 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x90165458 ctr: 0x90165448 mq: 0x00000000
r0: 0x00003080 r1: 0xf016f530 r2: 0x24004280 r3: 0x00000800
r4: 0x02669052 r5: 0x00000275 r6: 0x026a0000 r7: 0xfffe612f
r8: 0xf016f624 r9: 0x026a0000 r10: 0x0266bd10 r11: 0xa00044b0
r12: 0x90165448 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000001 r19: 0x00000000
r20: 0x00000800 r21: 0x02669052 r22: 0xf016f624 r23: 0x00000000
r24: 0x00000001 r25: 0x00000000 r26: 0xfffe612f r27: 0x00000273
r28: 0x02669054 r29: 0x00000001 r30: 0x000002b2 r31: 0x90165458

**********

Thanks to everyone for their help.

Matt

[Ambrosa]

My installer crashed too. Second time that this has happened. Last time I was installing iMovie 3 and iPhoto 2. Couldn't get OS X to do anything. Finally, CharlesS helped me by telling me to update my prebindings in single user mode. It worked, but it still said that it couldn't update like 30% of the prebindings (not sure if this is a problem).

Now it crashed during the 10.2.4 update. Haven't even tried restarting yet for fear that my computer is - once again - unusable. I would really like to know why my Software Update fails to work on my system (and others' systems, it appears).

I'll update everyone when I get a chance to restart my system.

[chemprofjoe]

It appears that this updater is very sensitive to corrupted (or otherwise problematic) preference files. I had all the same problems with the installer (through software update, standalone and standalon combo) quitting at the checking state. I looked at my console log and saw reference to some difficult with plist files with the heading:

CFPropertyListCreateFromXMLData(): plist parse failed; the data is not proper UTF-8. The file name for this data could be:


I don't remember the exact wording of the next line (don't have that log anymore) but in my case it pointed to some skin plist files for Whamb, an audio player that I downloaded once and trashed but it left files in the Application Support folder. When I trashed the "Whamb" folder my updater ran just fine.

So, I would suggest looking in the console log after the installer quits(not crash log) and seeing if there are any references to a plist parse failing. If so, try trashing that (those) plist file(s) and see if update runs.

[mattparker]

Originally posted by chemprofjoe:
It appears that this updater is very sensitive to corrupted (or otherwise problematic) preference files...

So, I would suggest looking in the console log after the installer quits(not crash log) and seeing if there are any references to a plist parse failing. If so, try trashing that (those) plist file(s) and see if update runs.

chemprofjoe,

That was exactly the problem. My console log said:
2003-02-14 13:53:19.632 Locum[669] CFLog (0):
CFPropertyListCreateFromXMLData(): plist parse failed; the data is not proper UTF-8. The file name for this data could be:
Contents/Info.plist -- /Users/mattpark/Documents/Skins/SkinTest.app/
The parser will retry as in 10.1, but the problem should be corrected in the plist

I attempted to delete the bad file but whenever I tried to view the contents of the Skins folder it would crash the Finder. I could not delete it by putting it in the Trash so I used the terminal to delete the directory. After I did that the installer ran great.

Thanks for everyone's help and ideas. It turned out to be a corrupt skin file.

Matt