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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Mac OS X > very serious os x problem...please help!!

very serious os x problem...please help!!
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Apr 10, 2003, 05:53 PM
 
hey all...i've got a big problem, and as i'm only on week 2 of my mac os x experience, i'm not sure what to do. i was using software update to install 10.2.5 and my computer freaked out and told me that i had to restart. did so, and now it won't get past the boot screen without telling me i have to restart!!! i put in the software Cd and held down c and restarted and now it wants me to reinstall. will this wipe out everything on my computer??? there has to be some other way around this....i have a term paper on there that is due tomorrow! PLEASE someone help me
~nate
     
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Join Date: May 2001
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Apr 10, 2003, 06:11 PM
 
I would try and run the 'Disk First Aid' Application from the OS X Boot CD first. 'Repair' the disk, and 'verify' any permissions errors.... See if this helps.

If you still have no joy, try the following:

FSCK. (self-diagnostic/repair utility built into OSX)

This runs only on the boot up drive, and is only accessible when you start up your computer with COMMAND-S held down.

Wait for the computer to run through its startup, eventually you'll arrive at a prompt.

Type in "fsck -y" and watch as your Mac checks itself out. If you've never run it, it will probably find some things in need of tweaking. Run the program over again if it has modified your disc. Stop running it when it tells you your disc is OK.

You can then type in "reboot", to restart your machine normally... See if it helped...

Only reinstall as a total last resort....

If you do have to reinstall OS X, when you go to the 'install' page, if you choose the 'custom' option, you get an option to preserve all your accounts and data... Pick this option. All your data should be preserved... However it is not 100% guaranteed.

I would only reinstall after all else has failed.

Peace,

Marc

P.S. What actually happens when you restart the Mac? Does it even get to the OS X Boot up screen? If so what stage does it stop at etc... If you could post these details it may be easier to give you some advice...

P.P.S. I learned the lesson of installing the brand new updates to my cost. If you are running 'Mission Critical' work... WAIT! Don't install anything until you have finshed, and have time to tinker with the machine should anything go wrong... Ideally wait for a few weeks after the update to see if anyone else has major dramas on similar machines to your own...!


(Cheers to awcopus... I nicked the FSCK details from a post of yours last week. You explained it much better than I could...!)
     
mdc
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Apr 10, 2003, 06:12 PM
 
wait for some osX person who is knowledgable, since i am fairly new to osX. but. when you install osX you can choose an option that will save your users folder. you will not loose the work.

maybe there is some way you can get around having to reinstall your computer.
     
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Apr 10, 2003, 06:37 PM
 
i called in my applecare and the guy on the phone walked me through a reinstall and assured me that the method i chose would not damage my files. its reinstalling now...HUGE sigh of relief
~nate
     
mdc
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Apr 10, 2003, 06:49 PM
 
that method worked fine for me when i tried to boot into os9 and it did not get anywhere and then would not boot into X.

i reinstalled. worked fine, kept my users folder
     
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Apr 11, 2003, 01:48 AM
 
Originally posted by donutogre:
i called in my applecare and the guy on the phone walked me through a reinstall and assured me that the method i chose would not damage my files. its reinstalling now...HUGE sigh of relief
Hope everything went OK!

Marc
     
   
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