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maclif · May 1, 2003, 10:37 AM

Been a mac user and fanatic for a bit too long, but can't seem to correct this.
Everytime I launch Acrobat or Acrobat Launcher (version 5.05) it "Unexpectedly Quits".

I've trashed prefs, repaired permissions, fscked the bejeebers out of it, reinstalled, restarted, shut down and had a short seance with a Mac Classic across the hall.
No luck.

Here is an example from the crash log. If someone could help me fix this, you would rock.

**********

Date/Time: 2003-05-01 09:25:24 -0500
OS Version: 10.2.5 (Build 6L29)
Host: Clifs-Computer.local.

Command: Acrobat 5.0
PID: 494

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000006

Thread 0 Crashed:
#0 0x90134c2c in CFGetTypeID
#1 0x001e6bf0 in 0x1e6bf0
#2 0x001e63fc in 0x1e63fc
#3 0x001e79a4 in 0x1e79a4
#4 0x001ea4b8 in 0x1ea4b8
#5 0x001ec420 in 0x1ec420
#6 0x00399be4 in 0x399be4
#7 0x001e9650 in 0x1e9650
#8 0x90278658 in CCFM_LaunchApplication
#9 0x0000362c in main
#10 0x0000329c in _start
#11 0x0000311c in start

PPC Thread State:
srr0: 0x90134c2c srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90134c1c ctr: 0x90134c0c mq: 0x00000000
r0: 0x001e6bf0 r1: 0xbffff410 r2: 0x9017d0f8 r3: 0x00000000
r4: 0xa1b1c1d3 r5: 0x00000000 r6: 0x00000000 r7: 0x00000000
r8: 0x00000000 r9: 0xa0001048 r10: 0x00000000 r11: 0x00000100
r12: 0xa01364ac r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffeac r21: 0xffffffff r22: 0xbffffc60 r23: 0x00000000
r24: 0x0006e670 r25: 0x00dd2710 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00d0f5a4 r31: 0x90134c1c

maclif · May 1, 2003, 10:40 AM

oh...
10.2.5 on a 400 mHz G4 w/ 484 MB RAM.

Logging in as another user resulted in Acrobat working.

Macola · May 1, 2003, 07:33 PM

I've been having these sporadically with Acrobat 5.x (full version). Prior to 10.2.5, I managed to fix the problem by running the combo update for the latest version of 10.2. After I updated to 10.2.5 using SW update, the fist thing that happened--Acrobat crashed...

I don't remember if there's a combo update for 10.2.5, but it might be worth a try.

BGK · May 1, 2003, 09:22 PM

this is how you fix it, seriously:

go to international in system prefs. in the language tab, scroll to the bottom and switch around the two bottom languages.

then reboot.

when you start up Acrobat, click yes to the agreements and you're in!

maclif · May 2, 2003, 09:04 AM

Originally posted by BGK:
this is how you fix it, seriously:

go to international in system prefs. in the language tab, scroll to the bottom and switch around the two bottom languages.

BGK, you are THE MAN

(OK, THE WOMAN if you're female.)

I'm not sure why switching magyar and polski fixed acrobat, but everything works and I am a very happy guy.

Thanks again!

BGK · May 2, 2003, 09:06 AM

Thought it would work for you, as it was passed on to me and it worked on my end, too, and on my wife's computer.

Happy PDFing.

- - e r i k - - · May 2, 2003, 09:59 AM

Originally posted by BGK:
Thought it would work for you, as it was passed on to me and it worked on my end, too, and on my wife's computer.

Happy PDFing.

Wow! Thanks a lot! This has been a long-standing problem for me too. Thanks a bill!

kidtexas · May 2, 2003, 10:21 AM

WOOOOO-HOOOOOO!!!!!!!!!!!

You are a god BGK. Where did you read this?

BGK · May 2, 2003, 10:24 AM

hahaha.

well.... I either posted here awhile back, just like you guys. or it was on another forum.

m2bored · May 2, 2003, 04:17 PM

Does anyone have any idea why this works?
lol this is the strangest fix i have seen...

Worked for me.

m2