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••• Force quit help viewer over and over
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Dedicated MacNNer
Join Date: Mar 2000
Location: jersey city
Status:
Offline
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OSX.2.6 G4 DP 867 MDD 1.5gb,
When I open Mac Help I get the spinning beach ball. I have tried removing the help viewer prefs but cant get help to run. Any ideas.
Thanks
J
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Mac Elite
Join Date: Oct 2001
Location: Europe
Status:
Offline
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try trashing your help cache folder (User/Library/Caches/com.apple.helpui)
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Addicted to MacNN
Join Date: Jun 1999
Location: Las Vegas, NV, USA
Status:
Offline
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Help Viewer is probably the worst app in 10.2. You are not witnessing a crash...it's just that slow. If you let it go, it will eventually display the information you seek.
Chris
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Mac Elite
Join Date: Jan 2002
Location: Live at the BBQ
Status:
Offline
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If your machine is online at the time you open Help Viewer, it could be trying to download updated help files from the internet, or at least checking to see if there are any updated files available.
Or, like the chabig said, it could be because Help Viewer is just too damn slow. 
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"Bill Gates can't guarantee Windows... how can you guarantee my safety?"
-John Crichton
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Senior User
Join Date: Aug 2002
Location: London, UK
Status:
Offline
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It's likely to be cause you're online via Dialup and it's downloading the latest help. This is a great feature but please Apple let us have an option to download the latest or not. I sent Apple feedback on this to add a preference, like it's gonna help
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iMac, Intel Core-Duo 2GHz, 2GB, 250GB, OS X 10.4
PowerBook 12", 867MHz, 640MB, 60GB, OS X 10.4
iMac G3, 333MHz, 288MB, 6GB, OS X 10.3
iPods: 3G iPod, 1G mini, 1G shuffle, 2G nano
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Dedicated MacNNer
Join Date: Mar 2000
Location: jersey city
Status:
Offline
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I am on a T1 at work. When I go to force quit the app is in red and in the dock it says it is not responding. I have also tried removing the prefs and the cache with no luck. I have also waited over 5 minutes and still the beachball .... hold on there it goes ... that took fricken forever ... why would it say that the app is not responding if it eventually loads?
anyway Help Viewer sucks!
thanks for the help
j
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Clinically Insane
Join Date: Apr 2000
Status:
Offline
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Originally posted by chabig:
Help Viewer is probably the worst app in 10.2. You are not witnessing a crash...it's just that slow. If you let it go, it will eventually display the information you seek.
Chris
You're forgetting Preview.
And Finder.
And Calculator.
And Workgroup Manager.
And...
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Clinically Insane
Join Date: Apr 2000
Status:
Offline
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Originally posted by jay999:
I am on a T1 at work. When I go to force quit the app is in red and in the dock it says it is not responding. I have also tried removing the prefs and the cache with no luck. I have also waited over 5 minutes and still the beachball .... hold on there it goes ... that took fricken forever ... why would it say that the app is not responding if it eventually loads?
anyway Help Viewer sucks!
thanks for the help
j
Terminal.
Kill -9 PID
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Senior User
Join Date: Nov 2002
Location: aurora
Status:
Offline
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If you don't need help and you use these forums to troubleshoot then just get rid of the application.
It is a hinderance when you write a 4 page paper and accidently bring up help slowing down the system. Just an idea.
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