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Weird & multiple problems with OS 10.2.6! Can you help?
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Sep 27, 2003, 12:45 AM
 
Hi,

I am new at this forum thing, so be kind with me... :-)

I have had multiple problems for months now with my Powerbook (Ti 500mgh/1Gb Mem) running Mac OS X 10.2.6. I have had partial success in finding out some of the causes after hours spent on the phone with Apple Care. Since they are multiple issues, for one thing, and they also involve a few non-apple programs, each Tech Sup blames the "other" software "they don't support". So I have found the problem overwhelming and never found enough time to really fix it/them.
I hope that s.o. can help me figuring out part or all of these questions:

1. Can the different issues be related to each other?
2. Have you ever had similar issues?
3. Can you help me fix them or direct me to resources to fix/learn about them?

Here are the issues:

1. My apps (not just one: IE, AOL, Photoshop, NikonView, Now Contact, AppleWorks... etc...) do crash on a regular basis. Never used to when I first got Mac OS X. I get one of these messages from the console log:

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x04a2a000
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000008

2. The oldest and most disturbing problem has been that both my displays (LCD & the Viewsonic external P225f) set to solid grey, actually show a regular pattern of darker and lighter lines. About 6-8 horizontal lines (about 1/16" wide) and hundreds vertical lines (1/36-64") in these 8-9 horizontal sections.
Troubleshooting with Apple, we found out that it seems to be software related because the pattern does not appear when logging in as a different user, running with another partition (I had a partition with system 9) or with a bootable CD.
After erasing the hard drive, reinstalling Mac OS X and all applications from scratch, the problem went away but then came back when I forgot about it and mistakingly re-included the old user folder in the new one!
Further tests seem to point the problem to the user's library as it disappears when I move the library folder out of the user folder and re-login. Loosing all my settings, preferences, etc... of course!

Do you know another way to find out which item causes the problem without going and trashing each one individually?

3. My firewire chain also seems to have some problems! The last item in the chain seems to unmount itself from time to time, while I am just working on something else, as if I had disconnected it without dragging it to the trash. I have 2 EZQuest hard drives, one Smartdisk CD burner, and one LaCie pocket Hard drive chained together. Changing the order or reducing the number of items does not solve the problem which occurs very erratically and inconsistently.

4. Another issue occurs with my Lexar Compactflash Cards and the USB Lexar Jumpshot card readers. They seem to download the pictures fine the first card I do, but refuse to download or even show on the desktop the 2nd or 3rd time. Using another card or different card readers does not help until I restart the computer. I do drag the Lexar icon to the trash before taking the card out.
The new FireWire Lexar Card reared I just got, the firewire PicturePad Digital wallet, as well as downloading directly from the camera (Nikon D100), all seem to do the same. So I play with downloading with each device alternatively, but it's a pain, a mess to organize files and slows down my work terribly of course.

5. Oh, I forgot to mention that the computer feels very sluggish too...:-) and I get the "Spinning-Wheel-of-Death" way too often for my taste! But I read that this would happen with a slow processor (500Mgz), when you have a lot of apps on the internal hard drive with only 20Gb. I keep my documents on the external drives, which is not as fast as the internal, I understand also. Do you know a better way to optimize performance?

Well, is that enough issues for one poor computer?... So you can see how complex my problem is and why I don't seem to find solutions to it.
Sorry for this terribly lengthy message and thank you for reading it.

I'll really appreciate any contribution to help me solve any or all these problems. And many thanks again.
Veronique
     
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Sep 27, 2003, 01:15 AM
 
I would recommend running DiskWarrior on your disk. If that doesn't help, you may need to reinstall if it's really an OS problem.

It might help to disable any haxies you have installed. Also, it may help if you post the text of some of the crash logs (found in ~/Library/Logs/CrashReporter) here, who knows.

Ticking sound coming from a .pkg package? Don't let the .bom go off! Inspect it first with Pacifist. Macworld - five mice!
     
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Sep 27, 2003, 02:22 PM
 
Thank you, Charles, for answering to my posting.
Yes I DID do all those things run DiskWarrior, AND Norton... AND TechTools... with no luck other than fixing some minor directory problems or so...
As mentioned in my 1st post, I also first did reinstalled Mac OS, and then even erased and re-initiate the hard drive entirelly to restart from a totally fresh and clean system and apps...
But the problems came back!


I did post some of the crash logs (see above), but those found in Users/Me/library/logs/CrashReporter.
Mostly:
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x001234c0

They seem pretty similar in the main (not User folder) Library:
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x03c00300

I am totally

Oh... What are "haxies"???...
Yes the problems don't happen on a totally clean system with no apps installed, none of my libraries or prefs... But that does not help much for me to work with my neccessary software (Photoshop, Nikon, Ineternet... etc... )

Any other suggestion?
Veronique
     
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Sep 27, 2003, 02:28 PM
 
Originally posted by ViveLaVie:
I did post some of the crash logs (see above), but those found in Users/Me/library/logs/CrashReporter.
Mostly:
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x001234c0

They seem pretty similar in the main (not User folder) Library:
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x03c00300
You need to post the whole crash log, with the backtrace, for the information to be useful.

Oh... What are "haxies"???...
Little programs that use the Application Enhancer (APE) framework to patch applications and change their behavior. Some examples are WindowShade X, Metallifizer, ClearDock, etc.

Haxies can sometimes cause problems with apps like you are describing.

Ticking sound coming from a .pkg package? Don't let the .bom go off! Inspect it first with Pacifist. Macworld - five mice!
     
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Sep 27, 2003, 03:49 PM
 
Thanks again, Charles.
Here is one full crash log. I was afraid to crowd up the message board... :-)
Do you know how to interpret those logs?
The only "Haxy" (?) I think I installed is called "Print Window", to be able to print the desktop windows and try to troubleshoot each item.
But I believe the pb existed before I installed it.

Any suggestion for question # 2 to 5?...




Date/Time: 2003-09-21 14:21:16 -0400
OS Version: 10.2.6 (Build 6L60)
Host: veronique.local.

Command: Adobe Photoshop 7.0
PID: 493

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000008

Thread 0 Crashed:
#0 0x0110e558 in 0x110e558
#1 0x0110d68c in 0x110d68c
#2 0x0110d254 in 0x110d254
#3 0x0110d3bc in 0x110d3bc
#4 0x00ba3814 in 0xba3814
#5 0x00b8587c in 0xb8587c
#6 0x00bc8a18 in 0xbc8a18
#7 0x00ba0320 in 0xba0320
#8 0x00ba05c8 in 0xba05c8
#9 0x00c04308 in 0xc04308
#10 0x00ba2f64 in 0xba2f64
#11 0x00b87594 in 0xb87594
#12 0x00b85b88 in 0xb85b88
#13 0x006aec78 in 0x6aec78
#14 0x00b87e60 in 0xb87e60
#15 0x00289a18 in 0x289a18
#16 0x00289ae0 in 0x289ae0

Thread 1:
#0 0x9003ea08 in semaphore_wait_signal_trap
#1 0x9003e824 in _pthread_cond_wait
#2 0x90232754 in TSWaitOnSemaphoreCommon
#3 0x90247ecc in _Z15AsyncFileThreadPv
#4 0x90020c88 in _pthread_body

Thread 2:
#0 0x900425e8 in semaphore_timedwait_signal_trap
#1 0x9003e814 in _pthread_cond_wait
#2 0x90232770 in TSWaitOnSemaphoreCommon
#3 0x9023b550 in TimerThread
#4 0x90020c88 in _pthread_body

Thread 3:
#0 0x90073c08 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x04043fe0 in mouseTracker (main.c:282)
#3 0x90020c88 in _pthread_body

Thread 4:
#0 0x900425e8 in semaphore_timedwait_signal_trap
#1 0x9003e814 in _pthread_cond_wait
#2 0x9022f57c in MPWaitOnQueue
#3 0x90736fc4 in _ZN13TNodeSyncTask12SyncTaskProcEPv
#4 0x9025d924 in PrivateMPEntryPoint
#5 0x90020c88 in _pthread_body

PPC Thread State:
srr0: 0x0110e558 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x0110e564 ctr: 0x0110d684 mq: 0x00000000
r0: 0x00000000 r1: 0xbfffe440 r2: 0x01900000 r3: 0xbffffb00
r4: 0x00f37180 r5: 0x00f37180 r6: 0x00eddae4 r7: 0x0025f1b0
r8: 0x00f37178 r9: 0x00007729 r10: 0x00007737 r11: 0x00007745
r12: 0xbfffe960 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffe48 r21: 0xffffffff r22: 0xbffffc00 r23: 0x00000000
r24: 0x00000001 r25: 0x0183399c r26: 0x00000001 r27: 0x0170e934
r28: 0xbfffe9bc r29: 0x018339c8 r30: 0x00000000 r31: 0xbfffe4d8

**********

Date/Time: 2003-09-22 14:02:56 -0400
OS Version: 10.2.6 (Build 6L60)
Host: veronique.local.

Command: Adobe Photoshop 7.0
PID: 430

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x001234c0

Thread 0 Crashed:
#0 0x91ac9a84 in PRBXPatXorRunMask
#1 0x91a846a0 in DevRgn
#2 0x91a7bb2c in StdDevLoop
#3 0x91a7d8b0 in StdRgn
#4 0x00467518 in 0x467518
#5 0x0046739c in 0x46739c
#6 0x004670f0 in 0x4670f0
#7 0x00c00b20 in 0xc00b20
#8 0x00b84e08 in 0xb84e08
#9 0x006b1ea4 in 0x6b1ea4
#10 0x00b82e94 in 0xb82e94
#11 0x00b84a88 in 0xb84a88
#12 0x00b85188 in 0xb85188
#13 0x00ba1074 in 0xba1074
#14 0x00b873a4 in 0xb873a4
#15 0x00b874a8 in 0xb874a8
#16 0x00b85b88 in 0xb85b88
#17 0x006aec78 in 0x6aec78
#18 0x00b87e60 in 0xb87e60
#19 0x00289a18 in 0x289a18
#20 0x00289ae0 in 0x289ae0

Thread 1:
#0 0x9003ea08 in semaphore_wait_signal_trap
#1 0x9003e824 in _pthread_cond_wait
#2 0x90232754 in TSWaitOnSemaphoreCommon
#3 0x90247ecc in _Z15AsyncFileThreadPv
#4 0x90020c88 in _pthread_body

PPC Thread State:
srr0: 0x91ac9a84 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x91ac99b0 ctr: 0x91a6a458 mq: 0x00000000
r0: 0xffeffff3 r1: 0xbfffe1c0 r2: 0x00000000 r3: 0x00000189
r4: 0xbfffe5c4 r5: 0x03ca6dac r6: 0x001234c0 r7: 0xbfffe5a8
r8: 0xffffffff r9: 0xff000000 r10: 0x00000000 r11: 0xffffffff
r12: 0x00000000 r13: 0xbfffeba8 r14: 0xbfffebb0 r15: 0x00000000
r16: 0x00000000 r17: 0xbfffe450 r18: 0xbfffe640 r19: 0x00001200
r20: 0x03ca6da8 r21: 0x91a93438 r22: 0x00000020 r23: 0x00000000
r24: 0x0000001c r25: 0x00000286 r26: 0xbfffe544 r27: 0x001234c0
r28: 0x000000fb r29: 0xbfffe280 r30: 0xbfffe5a4 r31: 0x91a7d76c
Veronique
     
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Sep 27, 2003, 03:56 PM
 
Hmm, I don't see anything helpful in there. From that crash log, it appears it could just be a bug in Photoshop.

Could you try removing the haxie and see if it helps at all?
     
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Sep 27, 2003, 07:12 PM
 
Hip hip hip ... Hurrah...

Or should I wait before I rejoice!
I think I found the bug! ... But not in Photoshop... Yes in Mac OS X 10.6.2!...
(Unless it is a conflict with something I have. But I seem to be able to reproduce it now!)

The pattern I describe on the monitors, only appears when I choose one of the "solid colors" in the options "Select an image from the collections" in the "Desktop" Preferences of the "System Preferences"!...

In other words, the path:
System Preferences/Desktop/Select an image from the collections/Solid Colors

I thought first that it happened only with medium grey, but it actually comes back when I choose any solid color. Not at all with any of the other patterns!
Once it has appeared I have to trash the "com.apple.desktop.plist" and log out/re-log, or restart the computer.

Ever heard anything like this?... etc...
Meanwhile I have to call Apple now to report it and see if there is a fix so I can use a solid medium grey to have a neutral background and calibrate my monitors.
But it's hard to believe that it was either that simple... or that I am the only one experiencing this pb among all the Mac users who need and use neutral backgrounds!...

What do you think?
Well, still have the other pbs to solve!...
Veronique
     
   
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