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mac help wont load...
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Senior User
Join Date: Oct 2001
Status:
Offline
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i go to mac help in the finder menu. i really need it since i just switched to macs and need some help getting familiar.
it was working fine, but now it wont load. when i go to mac help a box opens that looks like a web browser (with a home and back button) but then immediately closes!
please help me, so i can move on and search it for some questions.
one more thing, i did a software update and at the end it said, optimizing hard drive volumes or somethign simliar and eventually ended up freezing. so i restarted and it appears the update was completed but i don't like that i froze in the middle of that process. any tips there?
thanks!
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Senior User
Join Date: Oct 2001
Status:
Offline
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Mac Enthusiast
Join Date: Aug 2003
Location: Canada, Planet Earth
Status:
Offline
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Some part of this should help ...
Troubleshooting Help Viewer
http://www.thexlab.com/faqs/helpview...hor-Help-14210
Trash Help Cache After Panther Upgrade
user/library/caches/com.apple.helpui
After any update .. Repair permissions: Close all files and applications on the disk you want to repair. Go to Applications/Utilities/Disk Utility and double click it. Then select your hard drive in the left panel and First Aid at the top. Then click on "Repair Permissions." It will take a few minutes.
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Tiger 10.4.8
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Senior User
Join Date: Oct 2001
Status:
Offline
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i did EVERYTHING you wrote and everything in the link you sent. none of it helped since for the most part there weren't any external help files to mess with. i ran the permissions command too and still no dice.
i noticed if i double click mac help itself in the finder window it loads, but if i go to the taskbar at the top of the screen and try it it loads and then closes.
i also can't uninstall palm desktop. that might be why it doesnt work. i get error messages emptying teh trash after i sent palm desktop to it. i see messages like
"The operation cannot be completed because the item "USBNotifier" is in use."
and similiar ones.
any ideas? and thanks for the post.
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Professional Poster
Join Date: Aug 2001
Location: Somewhere, but not here.
Status:
Offline
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as for the usbnotifier message - just leave it in the trash....next time you reboot, empty trash and it should go away....
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Artificial intelligence is no match for natural stupidity...
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Senior User
Join Date: Sep 2000
Location: Glasgow, Scotland UK
Status:
Offline
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btw in the software update its unlike that the Optimizing Hard Disk thing froze but it does seem to take an inordinate amount of time, next time leave it (you can go on working while it does its stuff in the background).
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"You can't waste a life hating people, because all they do is live their life, laughing, doing more evil."
-ALPHA ROBERTSON,whose daughter was one of four girls killed in the bombing of a Birmingham, Ala., church in 1963.
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Senior User
Join Date: Oct 2001
Status:
Offline
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next time ill just leave it but i had to on already for quit some time and the progress bar had just froze for many minutes.
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