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help viewer problems
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Senior User
Join Date: Oct 2001
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Jun 22, 2004, 10:00 AM
 
if anyone could help on this I'd really appreciate it.
i load help viewer using various apps, like safari, iPhoto, etc.

9 out of 10 times regardless of the app, help viewer loads completly blank. i typ text into the little search box and press enter and nothing happens.

also it often loads and has a the spinning color wheel for quite a while. sometimes the only the open could be mail and i load the help viewer and it takes forever, and then just a blank help screen.

when i press home on the help viewer nothing happens either.

any tips?
     
Posting Junkie
Join Date: Nov 2001
Location: Retired.
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Jun 22, 2004, 11:18 AM
 
Originally posted by reemas:
any tips?
Try these...
     
Junior Member
Join Date: May 2004
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Jun 23, 2004, 11:06 PM
 
Those are good FAQs. I also find Help viewer to be both a bit simplistic sometimes (sometimes it is great) and VERY SLOW. Since there is no complete manual, i find myself going there quite often.

I am on a powerbook that currently has a dial-up internet connection. I assumed that the help viewer was accessing files on my HD, but those faqs make it sound like it tries to go online for some answers. It does not say that it is trying to conect to the internet-it just takes its time giving me an answer! UGH
     
reemas  (op)
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Jun 23, 2004, 11:25 PM
 
ive seen that page before and its pretty nice, but my problem isn't listed.

my help viewer when im in the finder just loads a BLANK help page. even if i click the home icon, it stays blank.

other apps work fine, like safari, just the general mac os x help loads as a blank page.
     
Mac Elite
Join Date: May 2002
Location: New York City
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Jun 24, 2004, 10:06 AM
 
Originally posted by reemas:
ive seen that page before and its pretty nice, but my problem isn't listed.

my help viewer when im in the finder just loads a BLANK help page. even if i click the home icon, it stays blank.

other apps work fine, like safari, just the general mac os x help loads as a blank page.
Click the magnifying glass in the search field. Select "Search Mac Help." Then you should be able to search.

Also, select an application from the "Library" menu.
     
   
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