[Tennberg]

Hi everyone,

The company I work for is currently migrating our Mac users to 10.3.5. Like many other design firms, we use a Canon CLC color copiers connected to RIPs running EDOX 4.3 on top of Windows 2000. The Macs we have that are currently running 10.2.8 are able to successfully print to these printers by using LPR, typing in the name of the print queue from the RIP, and adding in the right PPD and selecting it.

We have a few Macs right now testing 10.3.5 before we do a full deployment. Some of them are able to successfully print to the CLC printers using the method above (LPR, correctly naming the print queue, correct PPD). However, there are two Macs running 10.3.5 that are having severe problems printing to these two printers.

Having configured them as above, when printing from any Adobe apps, the user gets the following error after printing the document: "can't create PictWPSDoc from /private/var/spool/cups/d00004-001. ERROR during execution of pictwpstops. Error number -9783." These two computers were able to print to these CLCs last week. In addition, printing from Apple apps (Preview, TextEdit) returns the error "empty print file".

I tried reinstalling the PPDs, using IPP or Windows printing instead, reverting to the previous version PPDs, and still come up with the same error. I've tried deleting the full contents of the /private/var/spool/cups folder and recreating the tmp folder with the right permissions. Same error. I even took a test Mac, installed 10.3 from CD, upgraded to 10.3.5, installed the PPDs, and installed Illustrator, nothing else. Still, the same error.

I called Apple since these two Macs have full AppleCare support. However, Apple will not even touch the issue since it's connecting to a Windows RIP. They only support direct network printing or USB printing, even though there is the option to print to a RIP and I'm sure most graphic firms that use Macs print to a RIP and not directly to a printer.

I am currently working with our print vendor to see if they might have a solution. I am hoping there are other readers out there in a similar situation.

Thanks for any suggestions.

[Tennberg]

Additional info:

I went back into the original OS 10.3.5 partition, cleared out all printing preferences, and added both the old and new print drivers for the CLCs.

When I set up the printers using the old PPDs, printing *works*. However, printing 11 x 7 (tabloid) to them results in the paper being switch to letter.

When I set up the printers using the new PPDs, the print window on the Mac OS X machine says "Remote server did not accept the print job."

So, it now seems like a PPD issue, if anything. I am currently working with IKON to see what we can do.

Any input is appreciated.

[Ampersand]

I had the same problem, worked some overtime rebuilt my machine downloaded the newest drivers from manufactures sites... send some test things and all I kept getting was that damn "Error: "can't create PictWPSDoc from /private/var/spool/cups" every time I sent to any of my machines with had rips. Needless to say I was so sleep deprived at the time I couldn’t figure it out at the time.

After sleep, I went back and re-downloaded the drivers for all the machines that weren’t working..

Problem for me was I downloaded the newest drivers and they weren’t compatible with my rip(s). For those drivers to work my rips had to be updated to a certain version. I downloaded the version back in my case and everything then worked.. no PictWPSDoc error!

Even though your post was a long time ago, maybe someone whos searching for a fix will find this. All the sites I found looking for answers for this error ended up with no answers.

Cheers