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You are here: MacNN Forums > Software - Troubleshooting and Discussion > Mac OS X > Awkward Warning and Shutdown Procedure

Awkward Warning and Shutdown Procedure
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Sep 17, 2008, 12:19 AM
 
I've had my MacBook since last November, I've reformatted it a couple of times and it's alway worked perfect. I'm having an issue as of late though. Every once and a while I'll get this weird screen that pops up and basically locks my machine. It makes the screen dim and a dialogue box pops up and states that I have to shut down my machine by holding the power button and then restart it after it has shut down. This text is shown in English, as well as what looks to be Spanish and some form of Kanji. I'm just curious if anyone else has had this issue and if they know how to resolve it. I found this picture in a google search, but couldn't find any other info. Any Ideas?
     
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Sep 17, 2008, 03:04 AM
 
What you're seeing is a kernel panic / system crash, the Mac's equivalent of Windows' "blue screen of death". Various reasons for that, and the crash log generated after reboot may be of assistance in determining why. Could be bad memory/hardware, bad drivers, etc.
     
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Sep 17, 2008, 03:14 AM
 
More info: http://developer.apple.com/technotes/tn2002/tn2063.html

Check your Console (located in the Utilities sub-folder of /Applications) and look for the panic logs.

"The natural progress of things is for liberty to yield and government to gain ground." TJ
     
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Sep 17, 2008, 05:19 AM
 
Congratulations on your first Kernel Panic. I remember when I got my first way back in 2001. Back then they weren't so pretty and polite.

You should only worry about them if they happen more often than they should.

I get one every blue moon. But if I were getting one every day or so, I'd be curious.
     
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Sep 17, 2008, 05:33 AM
 
It sounds like he's getting them fairly consistently, which is a problem.

"The natural progress of things is for liberty to yield and government to gain ground." TJ
     
reidzor  (op)
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Sep 17, 2008, 09:45 AM
 
Thanks for the help guys. I really appreciate it. I'll take a look at my panic logs after my classes today. I'll update with any new info.
     
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Sep 17, 2008, 10:11 PM
 
Since that isn't your screenshot, do you remember what apps were running or what you were specifically doing each time? Usually you can chase it back to a single app or conflict.

Just curious. How would you read these logs? My last panic was "Tue Aug 5 08:25:57 2008". According to the log, there is a line that says: "BSD process name corresponding to current thread: QuickTime Player". Does that mean that time QuickTime was the culprit?

I'm curious to see what reidzor's logs say. Let us know.
     
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Sep 17, 2008, 10:43 PM
 
Originally Posted by Jasoco View Post
Since that isn't your screenshot, do you remember what apps were running or what you were specifically doing each time? Usually you can chase it back to a single app or conflict.
A single app shouldn't be able to cause a kernel panic. It's usually something deeper than that - the panic logs will help give clues as to exactly what.

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reidzor  (op)
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Sep 18, 2008, 10:51 AM
 
Ok guys I looked at my panic log and it looks like Safari is the culprit! If I remember right the last time I had a Kernel Panic it was almost literally 10 minutes after I had reformatted my MacBook. I think I had Safari, Vuze, and iTunes open at the time. I'll try and get a shot of it the next time it happens.
     
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Sep 18, 2008, 02:12 PM
 
Originally Posted by reidzor View Post
Ok guys I looked at my panic log and it looks like Safari is the culprit!
I highly doubt that. Could you post the text of one of the panic logs in this thread?

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reidzor  (op)
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Sep 18, 2008, 06:28 PM
 
Here is the latest Panic Log.

Tue Sep 16 20:30:50 2008
panic(cpu 0 caller 0x003EA2E6): "OSBoolean::_RESERVEDOSBoolean7 called\n"@/SourceCache/xnu/xnu-1228.7.58/libkern/c++/OSMetaClass.cpp:816
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x21a8bbe8 : 0x12b0fa (0x459234 0x21a8bc1c 0x133243 0x0)
0x21a8bc38 : 0x3ea2e6 (0x49a318 0x49a6cc 0x49a6cc 0x7)
0x21a8bc58 : 0x3ecb68 (0x534060 0x7 0x1 0x41eb438)
0x21a8bc78 : 0x3ef201 (0x41daa80 0x4246440 0x49a804 0x4246440)
0x21a8bcb8 : 0x3ef201 (0x343cb80 0x4246440 0x49a804 0x3f1462)
0x21a8bcf8 : 0x3ec638 (0x343c880 0x4246440 0x49a6c4 0x3f11ce)
0x21a8bd28 : 0x43de0f (0x345aac0 0x4246440 0x0 0x19c9c0)
0x21a8bd78 : 0x188e7e (0x44c4000 0x728b0a4 0x4c823ac 0x4c823c0)
0x21a8bdb8 : 0x12d17e (0x728b07c 0x4c82390 0x0 0x0)
0x21a8bdf8 : 0x126257 (0x728b000 0x0 0x48 0x21a8bee4)
0x21a8bf08 : 0x1974c2 (0x21a8bf44 0x0 0x0 0x0)
0x21a8bfc8 : 0x19f4a3 (0x75464c0 0x1 0x1a20b5 0x746f410)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffde98

BSD process name corresponding to current thread: Safari

Mac OS version:
9F33

Kernel version:
Darwin Kernel Version 9.5.0: Wed Sep 3 11:29:43 PDT 2008; root:xnu-1228.7.58~1/RELEASE_I386
System model name: MacBook2,1 (Mac-F4208CAA)
     
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Sep 18, 2008, 06:59 PM
 
Do you have any panic logs that include the backtrace? It appears this one wasn't able to get it for some reason.

Ticking sound coming from a .pkg package? Don't let the .bom go off! Inspect it first with Pacifist. Macworld - five mice!
     
reidzor  (op)
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Sep 18, 2008, 07:55 PM
 
This is the only log I have. As I stated above, I reformatted my computer about 4 days ago, and this is the only panic I've had since, it just happened to take place 10 minutes after the reformat.
     
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Sep 19, 2008, 05:28 AM
 
Why exactly do you keep reformatting your computer?

It shouldn't be necessary more often than every ten, fifteen years or so, except when setting up a new drive.
     
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Sep 20, 2008, 09:09 AM
 
And have you added RAM, or even just "poked around" in the RAM compartment? Often kernel panics come more from memory issues than software issues, especially when it looks like it's Safari that's triggering them...

Glenn -----OTR/L, MOT, Tx
     
reidzor  (op)
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Sep 22, 2008, 12:45 AM
 
I'm a recent Mac convert from PC's and I was told when I used my PC that I should reformat my computer every 6 months. So ever since then I have, or every time my computer got really slow I would reformat. I know that my MacBook isn't a PC so I should probably stop reformatting it so often. And ghporter, no I haven't even touched the back of my computer. I've looked at it a couple of times and thought about it, but I decided I don't really know enough about the insides of Macs quite yet to being playing in there.
     
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Sep 22, 2008, 02:03 AM
 
Instead of reformatting, simply Archive and Install only when you have problems.
     
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Sep 22, 2008, 11:41 AM
 
Originally Posted by reidzor View Post
I'm a recent Mac convert from PC's and I was told when I used my PC that I should reformat my computer every 6 months. So ever since then I have, or every time my computer got really slow I would reformat. I know that my MacBook isn't a PC so I should probably stop reformatting it so often.



Hell yeah.

The last time I had to reFORMAT a Mac (barring installing a new drive or repartitioning - in the '90s) was in 1991 or 92.

Welcome to Macintosh.
     
reidzor  (op)
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Sep 25, 2008, 02:09 PM
 
Well folks it happened again. However this time it seems that Firefox was the culprit. I was running Firefox and iTunes and ran to get some lunch, I came back and had the kernel panic screen yelling at my eyes. Last night I bought a mini DVI to VGA adapter, and hooked my MacBook up to my 19" Dell LCD. I was running it with the lid down... could my system being too hot have been the real instigator of this panic? Here's the panic log:

Thu Sep 25 11:57:06 2008
panic(cpu 0 caller 0x001A8CEC): Kernel trap at 0x0013e9a4, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000018, CR3: 0x01038000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0xe7f1d0d0, ECX: 0x03941998, EDX: 0x0051f500
CR2: 0x00000018, EBP: 0x279cbec8, ESI: 0x2bcb5056, EDI: 0x02e96cf4
EFL: 0x00010087, EIP: 0x0013e9a4, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x279cbcb8 : 0x12b0fa (0x459234 0x279cbcec 0x133243 0x0)
0x279cbd08 : 0x1a8cec (0x4627a0 0x13e9a4 0xe 0x461f50)
0x279cbde8 : 0x19eed5 (0x279cbe00 0x0 0x279cbec8 0x13e9a4)
0x279cbdf8 : 0x13e9a4 (0xe 0x3000048 0x10 0x10)
0x279cbec8 : 0x132488 (0x2e96cf4 0xe7f1d0d0 0x2bcb5056 0x279cbeec)
0x279cbf08 : 0x1974c2 (0x279cbf44 0x0 0x0 0x0)
0x279cbfc8 : 0x19f4a3 (0x3565ca0 0x0 0x1a20b5 0x2a9aba0)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffe6f8

BSD process name corresponding to current thread: firefox-bin

Mac OS version:
9F33

Kernel version:
Darwin Kernel Version 9.5.0: Wed Sep 3 11:29:43 PDT 2008; root:xnu-1228.7.58~1/RELEASE_I386
System model name: MacBook2,1 (Mac-F4208CAA)

Anyone have any ideas? I really wanted to use this monitor to give my eyes a break while building a website for a dept. in my college.
Thanks again, in advance!
     
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Sep 26, 2008, 05:17 AM
 
Restart your machine while holding down the "D" key. This should boot it into Hardware Test mode (if it doesn't, insert the "Install Disk 1" that came with your computer, then reboot while holding the "D" key).

Run the hardware test.

If it doesn't find anything, run the extended test (this will take a few hours - kick it off before going to bed).

Probably 90% of the time, kernel panics are caused by bad RAM chips. Web browsing is a very RAM-hungry process, so that can force the issue. Fortunately, this problem is easily rectified by replacing the RAM.
     
reidzor  (op)
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Sep 26, 2008, 04:33 PM
 
I ran the Hardware Test, and nothing seemed wrong. I'll run the extended test before I go to work. I guess I'll see what happens when I get home.
     
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Sep 26, 2008, 05:06 PM
 
Originally Posted by reidzor View Post
And ghporter, no I haven't even touched the back of my ***. I've looked at it a couple of times and thought about it, but I decided I don't really know enough about the insides of *** quite yet to being playing in there.
Fixed.

On the serious side though, try zapping your pram and nvram (although I doubt it'll fix it, it's good to do because eventually someone at Apple support will ask you to do it, so it's better to just get that out of the way. It's actually fixed one problem for me before). I also second analogika's comments, let us know if the extended test finds a problem.
     
reidzor  (op)
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Sep 26, 2008, 11:39 PM
 
Alright, I ran the extended test and it didn't find a thing. I'll give the pram and nvram a shot now. I'll let you know. Thanks for the suggestion guys, I appreciate it.
     
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Sep 27, 2008, 03:21 AM
 
You have bad RAM. That's why the errors occur with such a wide variety of applications and situations.

If you have 3rd party RAM, remove it and see if that helps. If it's all Apple RAM, visit your local Apple store or call Applecare (1-800-SOS-APPL) to get it replaced. If you send it in for service, don't reformat the hard drive or delete anything - they'll use the panic logs - but do back up first.
     
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Sep 27, 2008, 04:55 AM
 
Originally Posted by reidzor View Post
Alright, I ran the extended test and it didn't find a thing.
That is unfortunate, but it doesn't actually mean everything is okay.

(Hardware Test is a positive test - if it finds something, you know what's broken; if not, it doesn't necessarily indicate 100% intact.)

If nvram and pram resets don't help, I would indeed recommend replacing the RAM anyway, as mangacool says.
     
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Sep 27, 2008, 05:11 AM
 
Originally Posted by reidzor
I think I had Safari, Vuze, and iTunes open at the time.
According to Google, there are other people who have experienced kernel panics when running Vuze. Having never heard of Vuze before this thread, I’m inclined to blame Vuze for your problems. At the very least it’s a possibility worth investigating, far more likely than any Apple app causing it.
     
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Sep 27, 2008, 05:19 AM
 
My recently acquired TiBook started behaving strangely shortly after I got it home. I ran the hardware test cd and everything came up fine. an hour later and the os wouldn't even finish booting. I ran the hardware test cd again and about three seconds into the ram test it found an error.

Long story short, bad ram usually gets worse.
     
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Sep 27, 2008, 06:14 AM
 
Originally Posted by red rocket View Post
According to Google, there are other people who have experienced kernel panics when running Vuze. Having never heard of Vuze before this thread, I’m inclined to blame Vuze for your problems. At the very least it’s a possibility worth investigating, far more likely than any Apple app causing it.
Huh.

Vuze is Azureus gone commercial with about 80% functionality added that does nothing but bloat and annoy.

Interesting that it might cause serious problems, and a testament to how awful that mess is.


If you're using it for BitTorrent, PLEASE switch to Transmission.
     
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Sep 27, 2008, 11:28 AM
 
Originally Posted by analogika View Post
Huh.

Vuze is Azureus gone commercial with about 80% functionality added that does nothing but bloat and annoy.

Interesting that it might cause serious problems, and a testament to how awful that mess is.

If you're using it for BitTorrent, PLEASE switch to Transmission.
Software that doesn't touch the kernel shouldn't cause kernel panics, and if it does it's not their fault but Apple's. This thread has more information on the issue, and it seems to be an issue with airport (according to one of the developers of Vuze).

It's highly likely, like "The 8472" mentioned in that forum, that if Azureus can cause the panic then other software, even Transmission can cause the problem as well. I actually have had an issue with the most recent Transmission builds where large torrents left downloading over the wireless network for a long time cause the kernel to go into a busy loop of some kind (with the computer still responsive though), forcing me to force-restart the computer.
( Last edited by itistoday; Sep 27, 2008 at 11:46 AM. )
     
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Sep 27, 2008, 11:44 AM
 
Not sure which MB you have, but I had random kernel panics for a while (granted, on my older 12" G4 Powerbook) and found a few threads about Airport cards getting jostled and unseated. It would work OK for a while and then randomly throw that kernel panic; I dug for the Airport card and sure enough, it wasn't quite all the way in. Unseated it, plugged it back in, and all was well--haven't had a kernel panic in 3 years. You might try unseating/reseating your RAM, too, before the hassle of bringing your machine in or buying new.

Other things to look for - some useful extras like FruitMenu (and ApplicationEnhancer), AppleJack, Perian, bittorrent apps that run background processes, etc. that muck about at a slightly deeper level have been reported to cause kernel panics (despite the philosophical debate about whether or not it's actually possible).

Good luck and keep us posted! (And for my 2¢: yeah, reformatting is unnecessary... OS X keeps the hard drive optimized on the fly and newer machines have the SMART monitor checking for bad sectors/failure, so any improvement will be placebo.)
( Last edited by rkehlor; Sep 27, 2008 at 11:45 AM. Reason: typo)
     
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Sep 27, 2008, 12:54 PM
 
Originally Posted by rkehlor View Post
Other things to look for - some useful extras like FruitMenu (and ApplicationEnhancer), AppleJack, Perian, bittorrent apps that run background processes, etc. that muck about at a slightly deeper level have been reported to cause kernel panics (despite the philosophical debate about whether or not it's actually possible).
AppleJack and Perian don't run background processes.

AppleJack doesn't run AT ALL unless it's specifically invoked at startup in single user mode.

Perian is called upon when playable video content is found in whatever application, and since that ties into QuickTime, an outdated version of Perian CAN cause problems - but only when playing back content.

Also, SMART doesn't check for bad sectors. You need a program like Techtool Pro to diagnose those, and the system can't use the hard drive while the sector check is running. It's not something that can be done on the fly.
     
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Sep 27, 2008, 01:40 PM
 
Am I the only one who keeps reading this topic as "Award Winning Shutdown Procedure"?
     
reidzor  (op)
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Sep 30, 2008, 09:50 AM
 
Hey guys, looks like it happened again this time I left my MacBook on over night to download Vmware. When I woke up to check it out my computer would come out of sleep mode. I had to shut it down manually,when I started it back up this was the panic log i saw....

Tue Sep 30 07:36:55 2008
panic(cpu 0 caller 0x001A8CEC): Kernel trap at 0x0013e9a4, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x5d433002, CR3: 0x01038000, CR4: 0x00000660
EAX: 0x5d432fea, EBX: 0x944982aa, ECX: 0x036a0048, EDX: 0x0051f500
CR2: 0x5d433002, EBP: 0x2126fec8, ESI: 0x2bcb65c7, EDI: 0x02ea7eec
EFL: 0x00010002, EIP: 0x0013e9a4, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2126fcb8 : 0x12b0fa (0x459234 0x2126fcec 0x133243 0x0)
0x2126fd08 : 0x1a8cec (0x4627a0 0x13e9a4 0xe 0x461f50)
0x2126fde8 : 0x19eed5 (0x2126fe00 0x0 0x2126fec8 0x13e9a4)
0x2126fdf8 : 0x13e9a4 (0xe 0x48 0x21260010 0x8220010)
0x2126fec8 : 0x132488 (0x2ea7eec 0x944982aa 0x2bcb65c7 0x2126feec)
0x2126ff08 : 0x1974c2 (0x2126ff44 0x0 0x0 0x0)
0x2126ffc8 : 0x19f4a3 (0x353cd40 0x0 0x1a20b5 0x369e5d0)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffe6f8

BSD process name corresponding to current thread: firefox-bin

Mac OS version:
9F33

Kernel version:
Darwin Kernel Version 9.5.0: Wed Sep 3 11:29:43 PDT 2008; root:xnu-1228.7.58~1/RELEASE_I386
System model name: MacBook2,1 (Mac-F4208CAA)
     
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Sep 30, 2008, 12:37 PM
 
Can you take it to an Apple store? If you haven't added new RAM to it then it may be Apple's RAM that's the problem, or something with the hardware on your computer, and in both cases they could check that for you and replace it (should be free of charge if it's their fault).
     
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Sep 30, 2008, 12:45 PM
 
Yeah, I'd definitely say something's wrong with hardware, probably RAM. Since you say you got your machine last November, it should still be under AppleCare. I'd bring it in to the shop and tell them you've been getting frequent kernel panics, and they'll take care of it.

Ticking sound coming from a .pkg package? Don't let the .bom go off! Inspect it first with Pacifist. Macworld - five mice!
     
reidzor  (op)
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Sep 30, 2008, 01:51 PM
 
I live about an hour or so away from the nearest Apple store. Maybe I'll call and make an appointment with a Mac Genius for sometime this week, or next. I'll let everyone know what happens. I actually have a three year Apple Care plan. I got the extended plan since I had never owned a Mac before. We'll see what happens I guess.
     
reidzor  (op)
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Oct 15, 2008, 12:35 PM
 
Hey folks I'm back. I hadn't had any major problems since my last post until yesterday. I was just dinking around on my MacBook and all the sudden it froze up. That had never really happened before, at least not to this extent. I shut it down manually, and tried to restart it. Nothing happened. It tried to mount the HDD but all I got was a white screen, no Apple chime, no logo, nothing. I tried turning it on about 10 times before I decided something was really wrong. I ended up making a Genius Bar appointment for later in the afternoon, skipped my one class of the day and drove and hour and a half to the nearest Apple store. I show up, and they can't even boot my computer from and external drive. Crap! So the Mac Genius says that because I have an Apple care plan he can get my HDD replaced for me in 2 to 5 days. As I said before I live nearly 2 hours from my nearest Apple store. I ended up having to purchase an Apple Pro Care package. I couldn't wait 5 days for my MacBook to be fixed as I'm a college student and it's my only computer. Anyway, now I have a new HDD in and it's running great. I hope this one doesn't fail like the last one. If it does, I'm going to just go and buy my own HDD and install it myself. Plus I'm sure I can get an HDD with a larger capacity than the replacement 120gb one they put in for me. So hopefully this will be the last post I do in this thread. Thanks for all the help guys. I really appreciate it!
     
reidzor  (op)
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Nov 4, 2008, 05:08 PM
 
Hey guys I'm back, except this time it's not my computer having the issues. I show up to my Intro to Digital Media class this afternoon and lo and behold what do I find? The 24 aluminum iMac that I work on 2 days a week has had a Kernel Panic! These things are following me everywhere! Lol. Here are a couple of the photos I took before I restarted the machine.


     
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Nov 4, 2008, 07:36 PM
 
What software are you using that's on both machines?
MacBook Pro 13" 2.8GHz Core i7/8GB RAM/750GB Hard Drive - Mac OS X 10.7.3
     
reidzor  (op)
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Nov 5, 2008, 10:46 AM
 
I have no idea. I tried looking at the panic logs on that computer and I was unable to because I don't have the access to do so. I don't have password clearance. It's the colleges computer, and I'm not an admin.....unfortunately.
     
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Nov 5, 2008, 01:45 PM
 
If it's happening on a regular basis, talk to the lab staff - if they are competent, they will have a look into it and take care of the problem.

Ticking sound coming from a .pkg package? Don't let the .bom go off! Inspect it first with Pacifist. Macworld - five mice!
     
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Nov 6, 2008, 01:48 AM
 
Weird how they're following you around. I haven't seen a kernel panic in forever. I bet the one at the lab is thanks to el cheapo RAM.
Chuck
___
"Instead of either 'multi-talented' or 'multitalented' use 'bisexual'."
     
reidzor  (op)
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Join Date: Sep 2008
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Nov 6, 2008, 10:26 AM
 
Cheap-o ram is my thought too. This isn't just a lab though, it's a graphic design class room. The school just bought like 30 brand new 24'' iMacs this last summer to try and keep up with the times. They're really nice machines.... but if they're going to start panic-ing all over the place, I don't know that they were worth it.
     
   
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