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If you had to train some people on Apple Mail, what would you tell them?
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Fresh-Faced Recruit
Join Date: Jul 2003
Location: Vancouver, Canada
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Jan 23, 2012, 11:55 PM
 
I'm supposed to make a small presentation on the basic setup and use of Mail (Snow Leopard / Lion). I'm the only Mac person in the office and I am being asked to train the rest of my coworkers on how to use Mail with a powerpoint presentation. I've never done something like this before. Anyone have any suggestions? I don't know how much to simplify the instructions and I can't find any examples of similar presentations online. I want to be sure I don't make it too complex and confuse them...

Any ideas would be welcomed.
     
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Join Date: Oct 2001
Location: San Jose, CA
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Jan 24, 2012, 12:43 PM
 
Well, what's your audience? Identifying your audience is the most important part of creating a training/presentation. Are these people who have never used email before (that would be weird) or people who've used some other client (like Outlook on a PC) or web-based email (like Gmail)? You have to know what your audience is and approximately what their experience level is.

If you know what they are familiar with, the best methodology for the training would probably be compare and contrast, i.e. this is how you set up your mail account in Outlook, and this is how you do it in Mail. Here's how you do this task in Mail that you are already familiar with in XXXX.

I train customers for a living, and I know it can be difficult coming up with a training from scratch. But figure out what your audience is, create an outline of what you need to get across to them, and the slides easily fall from that outline. Intersperse your presentation with demonstrations of Mail, and your training will be a success!

Steve
Celebrating 10 years and 4000 posts on MacNN!
     
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Join Date: Aug 2004
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Jan 24, 2012, 01:27 PM
 
     
   
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