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Finder hangs
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Mar 7, 2013, 03:37 AM
 
Hello -

lately
I have to start the Finder with an extra click; it doesn't come up by itself
opened folders seem to be empty
The Finder hangs when I make a sub-folder or change its name
There are hang reports but I don't understand them

Extensions? Posssibly not.
Starting with the shift key: No Finder

Deleting
com.apple.finder.plist
Finder.Preinstall.plist

didn't help.

What else could I do?

Thanks for any help.

Peter
     
P
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Mar 7, 2013, 04:13 AM
 
Sounds like some sort of corrupted files. Do you have a backup you could restore from?

In any case, start by going to Disk Utility to verify your startup disk.
The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
     
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Mar 7, 2013, 04:29 AM
 
Could you post one of the hang reports?
     
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Mar 7, 2013, 10:38 AM
 
>Sounds like some sort of corrupted files. Do you have a backup you could restore from?

The backups are younger than the problem.

>In any case, start by going to Disk Utility to verify your startup disk.

Done already several times.

>Could you post one of the hang reports?

Yes but I don't see how to add an attachment.
270 kb would be a bit much to add it to this text.

Peter
     
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Mar 7, 2013, 01:14 PM
 
270KB sounds like the entire log file. We probably only need the last 30-50 lines, which you could paste into a post.

A corrupted file on your Desktop or in one of the open folders could cause this, as the Finder (QuickLook actually) tries to render icon previews. The logfile might point out which file is responsible.

In the meantime, can you reach System Preferences? If so, create a new account, and set login to boot into the new one. If things work normally with the alt account, we've just confirmed it's a problem in your user folder.
     
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Mar 7, 2013, 02:01 PM
 
Originally Posted by reader50 View Post
270KB sounds like the entire log file. We probably only need the last 30-50 lines, which you could paste into a post.

In the meantime, can you reach System Preferences? If so, create a new account, and set login to boot into the new one. If things work normally with the alt account, we've just confirmed it's a problem in your user folder.
It's added.
It's some days old as I have learned to work around.
I tried with another account and now with a new account.
In both cases not only no Finder but also no menu.

Peter

90 0 0xffffff7f8179c000 0x3000 0x3000 com.apple.driver.AppleLPC (1.6.0) <89 9 5 4 3>
91 0 0xffffff7f816ca000 0x3000 0x3000 com.apple.driver.AppleSMBusPCI (1.0.10d0) <9 5 4 3>
92 1 0xffffff7f81a53000 0x3000 0x3000 com.apple.driver.AppleGraphicsControl (3.1.33) <86 79 9 8 7 5 4 3 1>
94 1 0xffffff7f80d16000 0x12000 0x12000 com.apple.driver.IOPlatformPluginLegacy (5.0.0d8) <89 8 7 6 5 4 3>
95 4 0xffffff7f80830000 0xe000 0xe000 com.apple.driver.AppleSMC (3.1.3d10) <8 7 5 4 3>
96 0 0xffffff7f80d28000 0xf000 0xf000 com.apple.driver.ACPI_SMC_PlatformPlugin (5.0.0d8) <95 94 89 9 8 7 6 5 4 3>
97 0 0xffffff7f81a56000 0xc000 0xc000 com.apple.driver.ApplePolicyControl (3.1.33) <92 86 79 9 8 7 5 4 3 1>
98 2 0xffffff7f80741000 0x6000 0x6000 com.apple.kext.OSvKernDSPLib (1.3) <5 4>
99 8 0xffffff7f8076a000 0x2d000 0x2d000 com.apple.iokit.IOAudioFamily (1.8.6fc18) <98 5 4 3 1>
100 0 0xffffff7f8138e000 0x4000 0x4000 com.apple.driver.AudioIPCDriver (1.2.3) <99 5 4 3 1>
101 2 0xffffff7f818b1000 0xc000 0xc000 com.apple.iokit.IOHDAFamily (2.2.5a5) <5 4 3 1>
102 1 0xffffff7f818df000 0x14000 0x14000 com.apple.driver.AppleHDAController (2.2.5a5) <101 79 9 6 5 4 3 1>
103 0 0xffffff7f816c3000 0x5000 0x5000 com.apple.driver.AppleSMCLMU (2.0.1d2) <95 79 5 4 3>
104 0 0xffffff7f812d8000 0x5000 0x5000 com.apple.Dont_Steal_Mac_OS_X (7.0.0) <95 7 4 3 1>
105 0 0xffffff7f80dfd000 0xd000 0xd000 com.apple.iokit.IOFireWireIP (2.2.5) <44 37 5 4 3 1>
106 0 0xffffff7f811e2000 0x22000 0x22000 com.rogueamoeba.InstantOnCore (6.0.2) <99 5 4 3 1>
107 1 0xffffff7f80cb8000 0xe000 0xe000 com.apple.iokit.IOSerialFamily (10.0.5) <7 6 5 4 3 1>
108 0 0xffffff7f80ee7000 0xa000 0xa000 com.apple.iokit.IOBluetoothSerialManager (4.0.8f17) <107 7 5 4 3 1>
109 0 0xffffff7f80c9e000 0x12000 0x12000 com.apple.iokit.IOSurface (80.0.2) <7 5 4 3 1>
110 0 0xffffff7f80b32000 0x6000 0x6000 com.apple.iokit.IOUserEthernet (1.0.0d1) <37 6 5 4 3 1>
111 0 0xffffff7f807bc000 0x5000 0x5000 com.Cycling74.driver.Soundflower (1.6.5) <99 5 4 3>
112 0 0xffffff7f80d12000 0x3000 0x3000 com.apple.driver.AppleSMCPDRC (5.0.0d8) <89 9 6 4 3>
113 0 0xffffff7f8083e000 0x7000 0x7000 com.apple.driver.SMCMotionSensor (3.0.2d6) <95 5 4 3>
114 0 0xffffff7f817e4000 0x64000 0x64000 com.apple.driver.AppleIntelHD3000Graphics (7.3.2) <86 79 9 7 5 4 3 1>
115 1 0xffffff7f818f3000 0xab000 0xab000 com.apple.driver.DspFuncLib (2.2.5a5) <99 98 5 4 3 1>
116 0 0xffffff7f8199e000 0x7b000 0x7b000 com.apple.driver.AppleHDA (2.2.5a5) <115 102 101 99 86 79 6 5 4 3 1>
117 0 0xffffff7f815fc000 0x5000 0x5000 com.apple.driver.AppleUpstreamUserClient (3.5.9) <79 9 8 7 5 4 3 1>
118 0 0xffffff7f818bd000 0x15000 0x15000 com.apple.driver.AppleMikeyDriver (2.2.5a5) <81 8 5 4 3 1>
120 0 0xffffff7f8175f000 0x3000 0x3000 com.apple.driver.AppleMikeyHIDDriver (122) <27 7 4 3 1>
121 0 0xffffff7f81a3d000 0x11000 0x11000 com.apple.driver.AGPM (100.12.75) <89 86 79 9 5 4 3>
122 0 0xffffff7f807ac000 0x5000 0x5000 net.telestream.driver.TelestreamAudio (1.0.5) <99 5 4 3 1>
123 0 0xffffff7f80797000 0x5000 0x5000 com.yuchens.driver.SoundRecordDevice (1.01) <99 5 4 3>
125 0 0xffffff7f81394000 0x5000 0x5000 com.apple.driver.AudioAUUC (1.59) <99 79 9 8 7 5 4 3 1>
126 0 0xffffff7f807b6000 0x4000 0x4000 com.delantis.kext.tcpblocknke (2.2.6) <7 4 1>
127 1 0xffffff7f8137e000 0x5000 0x5000 com.apple.kext.triggers (1.0) <7 6 5 4 3 1>
128 0 0xffffff7f81383000 0x9000 0x9000 com.apple.filesystems.autofs (3.0) <127 7 6 5 4 3 1>
129 3 0xffffff7f81b58000 0x42000 0x42000 org.virtualbox.kext.VBoxDrv (4.2.6) <7 5 4 3 1>
130 0 0xffffff7f80e32000 0x8000 0x8000 org.virtualbox.kext.VBoxUSB (4.2.6) <129 40 30 7 5 4 3 1>
131 0 0xffffff7f80b88000 0x5000 0x5000 org.virtualbox.kext.VBoxNetFlt (4.2.6) <129 7 5 4 3 1>
132 0 0xffffff7f80bd6000 0x6000 0x6000 org.virtualbox.kext.VBoxNetAdp (4.2.6) <129 5 4 1>
133 0 0xffffff7f8188f000 0x5000 0x5000 com.apple.driver.AppleHWSensor (1.9.5d0) <5 4 3>
134 0 0xffffff7f80e3a000 0x5000 0x5000 com.sophos.kext.sav (8.0.4) <5 4 1>
138 0 0xffffff7f807ea000 0xd000 0xd000 com.apple.nke.asp_tcp (6.0.1) <7 6 5 4 3 1>
139 1 0xffffff7f807f7000 0x12000 0x12000 com.apple.security.SecureRemotePassword (1.0) <4 1>
140 0 0xffffff7f8120a000 0x51000 0x51000 com.apple.filesystems.afpfs (9.8.1) <139 7 6 5 4 3 1>
     
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Mar 7, 2013, 04:38 PM
 
The logfile extract didn't work as well as I'd hoped.

From your description, the problem isn't in your user folder. Since it affects other accounts, it's something screwed up at the OS level. What version of OS X are you running? My next step would be to manually apply the most recent combo update for your version of OS X. Followed by a permissions repair, though that has done less and less with each OS version.

Other possible causes - do you have any external drives attached? Not the new Time Machine drive, but any from before. Including network volumes you routinely mount. A messed up extra volume would trip up the Finder in any account.
     
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Mar 7, 2013, 04:57 PM
 
OS 10.7.5
I already ran the combo update as well as repeated permissions repair.
Startup is without external drive(s). They are connected later.

Peter
     
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Mar 7, 2013, 06:59 PM
 
If you can get to the System Preferences, see what happens when you disable TCPBlock.

Also worth asking: Do you have MacFUSE installed? You have VirtualBox, so it's not unlikely that an old version of MacFUSE might be installed from previous cross-platform experiences.
MacFUSE makes OS X file management systems unhappy since 10.7. Very unhappy. It hasn't had any support for about four years, so you can't blame it for throwing a tantrum, but it does need to be gently euthanized.
     
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Mar 8, 2013, 05:10 AM
 
Disabled TCP Block: No Finder
No MacFuse but OSX Fuse. Uninstalled: No Finder

Peter
     
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Mar 8, 2013, 08:39 AM
 
Has Sophos AV found and put any files on quarantine.?
Maybe the Finder hangs when trying to access or back up (Time Machine) a "quarantined" file.

I would remove Sophos AV, though.
     
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Mar 8, 2013, 10:30 AM
 
No files in quarantine.
I removed Sophos but still no Finder.

Peter
     
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Mar 8, 2013, 01:39 PM
 
I suggest an OS reinstall, preserving users + groups + network settings.

It would be interesting to narrow down the exact cause, but there's no obvious payoff for doing so, and your time is worth something. Having tried for the easier solutions, do the big one and get back to normal.
     
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Mar 8, 2013, 02:10 PM
 
Yesterday, 04:57 PM
I already ran the combo update as well as repeated permissions repair.

Peter
     
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Mar 9, 2013, 06:53 PM
 
I suggested reapplying the latest Combo update because it replaces many files (which might fix whatever file is corrupted) and it's safe & quick to apply. But that didn't work.

So my suggestion now is a full OS reinstall. Use your install discs (if you have them) or boot into Apple's recovery partition. Select the options to preserve users / groups / network settings. This is usually the default choice in later OS installers. Your existing apps will get preserved too, no need to worry about them.

An OS reinstall will take longer, and replace the whole operating system. This will wipe the slate of the problem. A few applications that install files within the OS may need to be reinstalled themselves afterwards, but most apps won't even notice the change.
     
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Mar 10, 2013, 08:28 AM
 
I did the Reinstall via Internet.
It worked; the Finder appears.
I still do not understand why the Combo update didn't work.
Now Safari crashes and I have to solve that.

Thank you so much.

Peter
     
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Mar 10, 2013, 12:56 PM
 
The Reinstall planted an old Safari version

Peter
     
   
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