[opus-tech]

hello all.

i'm the IT person for a graphic design company in portland. i manage and maintain the G4s for the company and about 10 graphic designers.

traditionally if something goes wrong with a mac, i'll either run disk doctor, do a system reinstall, or give them another mac with a clean OS.

i'm looking for information, advise, knowledge, resources from someone with experience maintaining macintoshs in a corporate environment. tia

[vmarks]

do you have some specific questions?

What's your environment like? What are the machine pre-loads like?

I tend to rely heavily on Alsoft's Diskwarrior as opposed to Norton.

Having a spare mac prepared with the proper software is a good plan. Having well-thought out plans to get people back up quickly is important.

If you can prevent outages, more the better.

[ghporter]

A spare computer is a great tool. You may also consider building a standard disk image for all of your similarly equipped machines so that instead of swapping out computers you can simply rebuild the user's OS in place. This is a standard IT strategy in the Windows world, particularly since there are so many ways that outsiders or innocent users can hose their computers!