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dotMac Email Issues
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Grizzled Veteran
Join Date: Jun 2001
Status:
Offline
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I'm a .mac member, and I bought an email-only account for my girlfriend to use. What's odd is, she can't send email.
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.mac.com', Server: 'smtp.mac.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F
She's using Outlook Express on Win XP *cringe*. I have a PC here, and we have the SAME settings, and I can send mail fine. I'm using cable through a router at home, and she's at college on their network. Would IMAP cause any problems like that, since she's using their network?
Servers:
- In: mail.mac.com
- Out: smtp.mac.com
- Account name and pass are correct (I can send fine)
- Outgoing Mail Server requires authentication (using the same login/pw as the incoming)
- IMAP account
- Port numbers are the default for the services
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Mac Enthusiast
Join Date: Nov 2001
Location: Arizona
Status:
Offline
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Do you use the same ISP?
A number of ISPs block access to port 25 off their own network (to prevent their users sending mass mailings - spam - with someone else's open SMTP server.) Have her try sending mail through her ISP's SMTP server instead of smtp.mac.com.
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Grizzled Veteran
Join Date: Jun 2001
Status:
Offline
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No, I'm using Comcast cable, and she's using the LAN at MSU. (Comcast doesn't block 25...I run a mail server here)
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Mac Elite
Join Date: Mar 2001
Location: CO
Status:
Offline
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There seems sometimes to be strange voodoo with .mac mail.
One time while traveling I couldn't send (tho could receive) from my TiBook. Went to Apple store and "Genius" had me go into webmail.mac and sign in (maybe resetting password, I forget). Thereafter it seemed to work.
Sheesh! There's a need for a way to diagnose such stuff.
Then one time wife's mail pgm on iBook could not send to certain accts (esp. roadrunner) - but I could use her acct from my TiBook and get through. Several rounds of trashing her prefs (and finally: all mail resources on her iBook) got her up and communicating. Sheesh! again. 
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Grizzled Veteran
Join Date: Jun 2001
Status:
Offline
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For now, that's what she's using... webmail.mac.com. I'm hoping to convert her to a Mac user, but these troubles aren't helping, lol
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Mac Enthusiast
Join Date: Nov 2001
Location: Arizona
Status:
Offline
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If you or she knows how under Windows, you could port-scan port 25 at smtp.mac.com or just telnet to it. (I have no clue how to do that under Windows.) Just to test the school's outgoing port 25 policy.
She could just send her @mac.com mail thru the school's SMTP server instead. (I never use the .Mac SMTP server - I just send thru my ISP or company server, depending on where I am.) Connecting to the POP or IMAP server is the important thing.
(Last edited by car1son; Oct 19, 2003 at 05:25 PM.
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Mac Elite
Join Date: Mar 2001
Location: CO
Status:
Offline
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Ah, so it's via Outlook Express on a PC that she can't send mail out (not on a mac (to which you'd like to conver her)).
Can you/she try sending from a Mac on her network? i.e., does the Mail app work to connect (if so that would indicate a PC-setup issue)?
You have an iBook to stop in and connect to her network for test?
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Grizzled Veteran
Join Date: Jun 2001
Status:
Offline
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Heh, I wish I could stop in whenever I wanted.
I live in NJ, and she's in MT :-(
It'd be a long trip just to stop in to say hi and test the mail servers.
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