[designfreak114]

I just bought a new MacBook Pro last week and have started DSL service today with Verizon Online DSL.

My equipment is set up properly (as I have done so many other times before) but when it comes to trying to install the CD software that came with my modem and kit, the applications keeps giving me an error about how "Macromedia Flash Player has stopped a potentially unsafe operation" and won't let me move onto the next stage because the window asks me to click on a button of a 'yes" or a 'no' but that never shows up. All it shows is a blank page.

I tried it on a pc and that same step brings up a little pop up message in the center of the screen and asks to click yes or no, but that same message doesn't show up in my Mac.

At this point all I really need to do is set up my account with VERIZON, but it's kind of annoying because I can't get past that step to move on. I have heard others say it's not necessary to use the software that Verizon sent, but how do I set up my account then?

I've called Verizon once yesterday explaining to them what is going on as a preliminary step, but because my service didn't actually start today, they told me to call back. But the guy I spoke to told me there is an alternate way to set up my account with Verizon without the CD setup.

I need any sort of help on this topic. I'm not sure if its a 'mac' issue, or a 'flash-player' issue (in which case i've just installed the latest player), an 'intel" issue or an issue due to the software CD that was sent.

I really really need to be able to start using my DSL at home as soon as possible. So if anyone can help me, that would be great. Thanks

[©öñFü$íóÑ]

all you need is your DSL modem to be hooked up to a router.

Configure your router through your Mac or other computer (usually accessable using Internet Explorer or any other built-in web browser), using your ISP account information...

*Login name and password for your router
*PPPoE or whatever protocol Verizon uses
*Login name and password for your ISP (Verizon)
*and any other connectivity information your router needs to connect to your ISP

save the router's new configuration, and boom.... you're connected.

[designfreak114]

That's what I'm trying to get, unfortunately...I don't have my account information yet, because that is what I need to set up. But the stupid software CD won't let me get to that step.

I was hoping there is another way to manually set up my account to that I can set up my "USERNAME" and my "PASSWORD"

That is really all i need to do. But I can't do it, because the CD won't let me get past a certain point.

Is there a way of setting up my account online?

[ghporter]

Verizon apparently uses the standard DSL authentication-PPPoE-so all you should need is a router that handles this. Such as probably every home router on the market today. The software they want to install is probably a "DSL dialer," which is just a PPPoE connection tool. And OS X handles PPPoE by itself without any external tools, so this is not necessary.

Delete the software-it's just a shill to lock you into Verizon's custom version of Internet Explorer and a dialer. Use the free CD for what it's good for: a coaster. Buy an inexpensive "cable/DSL router" and follow the manual's instructions to set it up when you get your modem and username/password.

For more info, read here and especially here on BroadbandReports.com's Verizon ISP forum.

Good luck!

[Scotttheking]

Call verizon.
Tell them you need to activate your account.
Get a username and password.
Put them in the pppoe settings on the router.
Done.

It'll work, I did it 2 days ago.

[designfreak114]

Well, apparently there is something going on with my line because when all the equipment was plugged in, the DSL light in the modem keeps blinking and its supposedly has to stay on steady. The guy I spoke with was very nice and he was specifically a "Mac Tech" for Verizon.

So now a tech guy has to come out and check the lines in my apartment to make sure it will work. And still no account set up. The guy told me that the tech guy will just help me set it up when he goes out to my apartment...Now I have to take some time of off work.

What happened to their "3 Easy Steps?"

I just hope this guy that's coming out to help me knows what to do and can fix it, because I still need my dsl, my account name and password and everything else to make it work.

All I called for was for help to set up my account. I ended up having more issues. Darn!

[ghporter]

I had similar "any time now" hassels when I first got set up, though I didn't have to have anyone come out to double check that the line was live. The flashing DSL light on your modem is usually an indication that it's trying to sync with a DSL signal. If it never slows down or steadies to on, that means that the distant end (at their Central Office) is not yet set up, so there's no signal there to sync with.

I had my user name and password before my line was active, but I still couldn't do anything because my carrier's system knew the line wasn't ready and their system wouldn't let me do anything.

Patience is a virtue-it'll all come together.

[ginoledesma]

What kind of DSL modem did Verizon give you? Is it Westell? If so, did they give you the wired router or the wireless router? Both are really crappy, regardless.

I'm also a Verizon DSL subscriber. I didn't have to run the install CD to setup the modem/router. What I do know is that you'll have to wait about 24 hours for your DSL line to be activated. Once that's done, your modem should be able to detect the signal. The Westell routers default to listening at 192.168.1.1 and should give an address to your Mac through DHCP. If not, try assigning yourself an IP manually and hit the web interface. The default username/password is 'admin' I believe (if 'admin'/'admin' doesn't work, try 'admin'/'password').