[billylumbybillylumby]

Hi!

Straight off the bat apologies if this has been touched on before but I couldn't find anything in the search. I hope this is the appropriate forum, my issue is not related to a particular application so I thought networking would be best.

This is it:

Basically a couple of weeks ago at home, in Entourage2004 using my company POP account, a mail was in my outbox and in the process of being sent when I temporarily lost my internet connection. Ever since then I’ve haven’t been able to send a mail from this account whilst at home (but from other POP accounts e.g. Gmail, it’s fine). The strange thing is that it works when I'm in the office or even someone else's office or an internet cafe. And up until that occasion everything was working fine.

I can still receive mail on this account at home. And it’s fine sending and receiving using the account online as web mail. But I’m pretty such it’s not just a problem with Entourage as I’ve set up the POP account (and also as IMAP) in Apple’s ‘Mail’ application too and the same problem occurs – receiving fine, sending not possible.

I think the company's server is a PC-based Exchange server. Perhaps there's something there that can be reset but everyone else's mail is fine. I have tried switching my router off for a bit too but to no avail.

I suspect it's something to do with the relationship between my home's I.P. address and my company's server?

If anyone has any suggestions that'd be really great, I'm open all ears!

Thanks,
Billy.



P.S. I'm using a G4 powerbook with Tiger 10.4.8.

P.P.S. For the record the Entourage error message is as follows:

--------------

Error:
An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic.

Explanation:
Mail could not be sent.

Account name: "Billy"

Error: -3259

--------------

[ghporter]

Who's your home ISP? A lot of them block port 25, the outgoing SMTP port, for any mail server but their own. Mine, AT&T (formerly SBC) does that, and it's a PITA when I forget and try to set up a new mail account. Fortunately, a lot of mail servers have an alternate port (I've seen 825 used a lot) for outgoing mail. Check with the tech support for the services you're trying to use to find out if they support an alternate port and try it with that port selected instead of 25.

[billylumbybillylumby]

Hey Glen,

I'm in the UK. My ISP is a relatively new one called 'BE'. It's quick but I having loads of hassle with them over usage (ridiculous claims of me uploading gigs a day).

Anyway, sorry, would I contact my broadband provider over an alternative port for out-going mail or the company I have the POP account with that I'm remotely accessing.

Incidentally it was working fine before, set at default 25, but I'll try anything.

Thanks a lot,
Billy.

[billylumbybillylumby]

No takers?

[ghporter]

All out of ideas myself. Maybe UK ISPs have some tricks they don't use on this side, but I don't have a clue what to do now.

[Nivag]

if you connect to an Exchange server, can you change it to IMAP/exchange setup within Entourage 2004? then you can put in the OWA address.

is the current SMTP IP an internal IP or external? do you have a VPN connection to your companies email server?

doesn't Be have there own SMTP server you can use?