I would like some help please. I maintain a pretty clean system. I'm currently
logged in on my MacBook Pro 2.6 Core 2 Duo. I subscribe to Atlantic Broadband's Preferred service of " up to 3MB down " Periodically I detect degraded service, notably slow page loading ect. Today, experiencing again long latency and slow page loading I decided to use Broadband's DLS Reports speedtest to see how my download speed was. I pegged around .9 and 1.2MB down, from a NY server, and one from Texas. Having used this service before I have approached my advertised speeds of 3MB on occasion.
I called Atlantic Broadband to complain about the slow service. The technician asked me to log into the Atlantic Broadband Speed test and see what get. I did, ran the test and the test zipped above 3MB down. I told the technician I was skeptical about this test because of the empirical slowness I was really seeing and previous speed tests confirmed my observation. His reply was he could do nothing about the Slow bandwidth of Broadband DSL Reports and that was what I was seeing. I feel I got the runaround but could not argue my point. I believe Atlantic Broadband Is not giving me the service I am paying for. How can I confirm this, independent of their speed test service? Thanks for any help.
PS
Several minutes after my complaint, my issue mysteriously cleared up. Page loading is noticeably snappier and DSL Reports Speedtests are back up to just under 3MB down.
I would be interested in any comments.
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