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yoyo52 Jul 12, 2000 01:09 AM
mac.com problems
I've been having intermittent problems getting my mail from my mail.mac.com account. My default email client, Eudora, as well as Outlook Express both report that the domain name does not exist. That has begun to happen very frequently--so much so that I've decided to forward my mac.com mail to another account and read it from there.

The problem happens on my G4 and on my PB, both of them connected via a DSL modem. As I said, up until yesterday the problem never happened at all, and today I was able to check my mail in the morning and afternoon, but haven't been able to do so all evening.

Does anyone have any idea of what might be the problem? I hate to have to forward my mac.com mail to another account http://forums.macnn.com/cgi-bin/frown.gif
 
pastusza Jul 12, 2000 11:57 AM
Sounds like a DNS problem with your ISP. I have no problem checking my mac.com mail account. I'd call your DSL providers tech support and have them trying PING and TRACEROUTE mail.mac.com and see if they have problems.

I really wish the Mac.com mail address had an available web interface. Then I could check it from work. Sadly, I just forward mine to my yahoo mail account.

------------------
Andy Pastuszak
andy_pastuszak@yahoo.com
 
bubblebob Jul 12, 2000 12:11 PM
I too have a mac.com email account, and I haven't had any problems accessing it recently.

If your email clients report that the domain doesn't exist, then there is probably a problem with your ISP. To contact mail.mac.com your email client has to access a domain name server at your ISP, and that is what is saying the domain doesn't exist.

In other words, the problem you're having is probably nothing to do with Apple at all, but is something to do with your ISP or someone in between. Your best bet is to contact your ISP and ask them why this is happening, as it may well be a fault in their system...
 
blaked Jul 12, 2000 02:39 PM
You actually don't have to forward your mail. Both Yahoo and Excite support checking other POP3 accounts via their web interface. I occasionally use them to check my mac.com e-mail.

Blake
 
ssviland Jul 12, 2000 05:52 PM
If you can log onto the internet at work why can't you check your mail as well? As long as Port 25 is open on your firewall it should work. It's open where I work even though we are not using POP3 mail internally. I just enter mail.mac.com into the POP mail server of my email client and it gets my mail (I set it to leave a copy on the server so that I can download and archive at home.) I check both mac.com and my ISP mail this way.
 
ipenguin Jul 12, 2000 06:02 PM
I have a friend who consistently has problems (from ADSL) with sending email to my mac.com email address.

It always bouces. Of course, he's using WIndows, but I suspect that there are problems with SMTP from NT servers or something.

 
pastusza Jul 12, 2000 06:04 PM
We are using the most awful Internet Access product ever made, MS Proxy Server 2.0. We use internal IP addresses in the building and have one valid IP to the real world. The only access we have is through web proxy.

Proxy Server sucks! I just passed the certification test in it, so I'm even more qualified to say how godamn aweful it is!

------------------
Andy Pastuszak
andy_pastuszak@yahoo.com
 
yoyo52 Jul 12, 2000 08:40 PM
Thanks to your suggestions, I asked my DSL provider about the problem, and this is their response:

X-Sent: 12 Jul 2000 17:51:33 GMT
From: "Tribeca Support" <support@tribecaweb.com>
To: "Alberto Cacicedo" <alc@mac.com>
Subject: Re: Domain name problem
Date: Wed, 12 Jul 2000 13:50:25 -0400
X-Priority: 3

Hi Al, I did a tracert to mail.mac.com and the signal dies out west in a
Globex center. Perhaps you can provide this to the mac.com system admin. If
you can do a "tracert" do it from your PC and sent it to them.

"Tracing route to mail.mac.com [204.179.120.64]"
3 60 ms 60 ms 60 ms 209.185.160.162
4 50 ms 50 ms 50 ms dcr03-g7-0.jrcy01.exodus.net [216.32.222.137]
5 50 ms 50 ms 60 ms bbr02-g3-0.jrcy01.exodus.net [209.67.45.254]
6 70 ms 70 ms 71 ms bbr01-p5-0.okbr01.exodus.net [216.32.132.109]
7 90 ms 90 ms 90 ms ibr02-g4-0.okbr01.exodus.net [216.34.183.67]
8 70 ms 70 ms 80 ms globalcenter-px.exodus.net [216.32.132.158]
9 80 ms 70 ms 71 ms pos5-2-155M.cr1.CHI1.gblx.net [208.49.59.197]
10 130 ms 130 ms 131 ms pos1-0-622M.cr1.SFO1.gblx.net
[206.132.110.122]

11 130 ms 130 ms 130 ms pos0-0-0-155M.ar1.SFO1.gblx.net
[206.132.110.130

12 * * ^C

If you have any questions just let me know.

Thank You
Frank T Furio
Tribeca Internet www.tribecaweb.com www.tribecahosting.net

I've already sent a copy of this to iTools support. I'll let you all know if anything further happens. I still puzzle about why the problem started all of a sudden http://forums.macnn.com/cgi-bin/confused.gif
 
AppleGuy76 Jul 12, 2000 09:57 PM
If you are getting frequent error messages saying that a particular domain name could not be found, try trashing the "MacTCP DNR" file found in the System Folder. I believe that the file is being corrupted for some reason or another, and am working with friends at Apple to find a solution (I'm interning with Apple now).

I've had the exact same problem, and have noticed that the file does not regenerate on firewire PowerBooks, rev. E iMacs, G4's and iBooks. I have no concrete evidence about what is causing this, but if the file does not regenerate after a restart, pull the file off of the original CD's that came with your computer.

If you have any questions for further info, please e-mail me...

williamssd@mac.com
 
wlonh Jul 12, 2000 10:09 PM
 
yoyo52 Jul 16, 2000 01:05 AM
Well, no news from Apple (surprise, surprise), but I did remove the MacTCP DNR from the System Folder, and so far that has done the trick. Thanks for the suggestions http://forums.macnn.com/cgi-bin/smile.gif
 
yoyo52 Jul 20, 2000 07:05 PM
Well, the problem is back again, although more intermittently than before. I've forwarded my mac.com mail to another account, but I still wish I didn't have to do so http://forums.macnn.com/cgi-bin/frown.gif
 
wbyeager Jul 23, 2000 11:29 PM
Is there a way to mount my iDisk through the Chooser in Mac OS 9.0.0?
 
wlonh Jul 23, 2000 11:38 PM
yes, click on the appleshare icon and enter idisk.mac.com as the IP addy of the fileserver

easier is to use freeware iDisk Mounter, see versiontracker.com

also, once the idisk is mounted on the desktop, open keychain access and drop the idisk icon onto the keychain access window, then it will be there in keychain access and you can mount the idisk that way

[This message has been edited by wlonh (edited 07-23-2000).]
 
yoyo52 Jul 24, 2000 01:18 AM
I have an alias of my iDisk on the desktop. When I double click it, I'm asked for the password and then bingo, I'm in--very simple, which is exactly my speed http://forums.macnn.com/cgi-bin/smile.gif
 
wbyeager Jul 24, 2000 07:13 PM
Thanks for those who posted. I noticed that the keychain was nice enough to even prompt me to create one and store my iTools password in it!
 
wlonh Jul 24, 2000 08:43 PM
yeah i have my iDisk aliased in my StripLaunch CSM... i hate desktop alias clutter...
 
AnswerMan Aug 6, 2000 06:03 PM
you CAN!! check your mac.com mail from the web!!! I do it every day!!! www.iloveapple.com try it out!

-----
caseysmigelski@mac.com
 
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