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You are here: MacNN Forums > Hardware - Troubleshooting and Discussion > iPhone, iPad & iPod > Do Not Disturb doesn't work - I still get calls coming through

Do Not Disturb doesn't work - I still get calls coming through
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And.reg
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Dec 23, 2017, 11:41 AM
 
Why is Do Not Disturb not working?

I still get calls coming through in iOS 11.2.1 on my iPhone SE, and when it's connected to my Mac or via Bluetooth in my car.

What's going on?
( Last edited by And.reg; Dec 23, 2017 at 01:06 PM. )
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subego
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Dec 23, 2017, 03:06 PM
 
I’ve never been able to understand what calls DND lets through and what calls it doesn’t.
     
ghporter
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Dec 24, 2017, 08:19 PM
 
There are several settings for who, when, etc. Are you sure none of them are allowing through some calls?

Glenn -----OTR/L, MOT, Tx
     
And.reg  (op)
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Dec 25, 2017, 05:52 PM
 
Not sure. How do I find out?
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subego
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Dec 25, 2017, 06:38 PM
 
I decided to peek, and it’s in Settings>Do Not Disturb.

I apparently have it set to let calls from Favorites through, though I feel like other calls have made it. Possible I had forgotten to turn DND on and just thought I did.
     
And.reg  (op)
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Dec 25, 2017, 07:17 PM
 
But in my Settings > Do Not Disturb > Phone > Allow Calls From: mine has been set to "No One."

However, I see a bit of small print that says: "calls and alerts that arrive while locked..."

What about when my iPhone is NOT locked?
Yours truly, And.reg, "The Mighty" Pain in the Ass
     
subego
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Dec 25, 2017, 07:37 PM
 
Then they’ll ring.

There should be an option to choose between that and always silence.

There’s also an option to let people through if they’re hammering your phone.
     
And.reg  (op)
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Dec 26, 2017, 01:22 PM
 
Well then that's getting reported to Apple as well.
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subego
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Dec 28, 2017, 02:28 AM
 
Speaking of Do Not Disturb, not having an indicator it’s on with the iPhone X is just a ****ed idea.

When DND is on, I don’t really give a shit about location services, because my location is my goddamned bed. Put it there.
     
And.reg  (op)
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Feb 1, 2018, 11:58 AM
 
So, if students use an iPhone as a calculator, then what are they supposed to do to not have the phone ring or vibrate if a call comes in? Or if the student is in a meeting and uses iPhone as a calendar???? Serious questions for not being interrupted by phone calls.
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subego
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Feb 1, 2018, 01:00 PM
 
Is there a problem with the phone vibrating if it’s unlocked? That probably means it’s being used.
     
P
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Feb 2, 2018, 05:01 AM
 
Originally Posted by And.reg View Post
So, if students use an iPhone as a calculator, then what are they supposed to do to not have the phone ring or vibrate if a call comes in? Or if the student is in a meeting and uses iPhone as a calendar???? Serious questions for not being interrupted by phone calls.
There is a setting for that as well, whether DND should work always or "only when iPhone is locked".
The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
     
And.reg  (op)
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Feb 2, 2018, 03:51 PM
 
Originally Posted by P View Post
There is a setting for that as well, whether DND should work always or "only when iPhone is locked".
Where is this setting?

That's what I've been trying to find. See my post on December 25:

Originally Posted by And.reg View Post
But in my Settings > Do Not Disturb > Phone > Allow Calls From: mine has been set to "No One."

However, I see a bit of small print that says: "calls and alerts that arrive while locked..."

What about when my iPhone is NOT locked?
Yours truly, And.reg, "The Mighty" Pain in the Ass
     
subego
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Feb 2, 2018, 09:53 PM
 
For me, it’s right in the middle.

     
And.reg  (op)
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Feb 2, 2018, 10:11 PM
 
Oooooooh!

So, this is why I was getting so confused:

1. When I see the phrase "Do Not Disturb," I assume that means literally exactly that, Do Not Disturb ever, BY DEFAULT. For Apple to call it Do Not Disturb but then have settings that tell me when to allow calls I think is extremely misleading.

2. I got hung up on the "calls and alerts that arrive while locked..." and saw no point to investigate the section titled "SILENCE" since to me that had nothing to do with locked, so I did not bother to look into the other options on that screen.

3. The disambiguation between SILENCE and DO NOT DISTURB is not contrasted well enough for me to see the purpose of having a separate section on that screen called SILENCE when the whole purpose of the screen is about controlling when to allow or deny incoming calls.

With all of these assumptions in place, I really needed to analyze how to connect the dots between P's and subego's post to figure out that the middle of the screen was where I was supposed to look to find the TRUE "Do Not Disturb" function.

Apple really needs to make this clear in iOS 11.3.

My following question:

Is there a way for me to set Silence vs. When iPhone Is Locked right from the Control Center, so that I don't have to navigate around in the Settings menus?
Yours truly, And.reg, "The Mighty" Pain in the Ass
     
subego
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Feb 2, 2018, 10:14 PM
 
Originally Posted by And.reg View Post
So, this is why I was getting so confused:
1. I was holding it wrong.
     
And.reg  (op)
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Feb 3, 2018, 10:24 AM
 
No.
1. Apple needs to be more clear and transparent with Do Not Disturb.
2. Apple needs to move the various "silence" settings (do not disturb ever, allow calls only when unlocked, and always allow calls) into the Control Center.
Feedback sent to Apple. I urge them to put this into action in iOS 11.3.
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subego
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Feb 3, 2018, 01:32 PM
 
(It was a joke, son)
     
ghporter
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Feb 4, 2018, 04:59 PM
 
Whenever I run into a setting that I have not used before, I read all the options too. It's sort of like reading a contract; sometimes it's all just lawyer-ese, but sometimes it's important stuff. I guess if you've found out the hard way that the fine print is important (ask any GI if he/she got what his/her recruiter promised...), you read the details.

There's also Apple's support page for using Do Not Disturb... The subhead says:
With Do Not Disturb, you can silence calls, alerts, and notifications that you get while your device is locked. You can also schedule Do Not Disturb and allow calls from certain people.
It goes on to give some pretty broad hints at the breadth of DND's flexibility. Assumptions about a complex subject have bitten me in the rear enough times that I strongly encourage anyone to delve into all the available instructions and guidance available.

Glenn -----OTR/L, MOT, Tx
     
P
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Feb 8, 2018, 03:58 AM
 
Originally Posted by And.reg View Post
No.
1. Apple needs to be more clear and transparent with Do Not Disturb.
See the small text under the main switch. It makes it quite clear how the DND setting works by default.

2. Apple needs to move the various "silence" settings (do not disturb ever, allow calls only when unlocked, and always allow calls) into the Control Center.
Feedback sent to Apple. I urge them to put this into action in iOS 11.3.
Control center is for things you change often. The vast majority of people will set DND to be set on schedule and then forget it.
The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
     
And.reg  (op)
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Feb 8, 2018, 08:04 AM
 
Originally Posted by P View Post
See the small text under the main switch. It makes it quite clear how the DND setting works by default.
No. It does not make it clear.

I already explained how.

When I asked about "calls and alerts that arrive while locked..." Apple did NOT write what happens when the phone is not locked, and that was NOT CLEAR to me. If it was "quite clear," then I wouldn't have asked so much for clarification in the first place.

Apple needs to make it more clear by providing that transparency, and in Control Center.

Feedback sent to Apple.


Originally Posted by P View Post
Control center is for things you change often. The vast majority of people will set DND to be set on schedule and then forget it.
I don't care what the "vast majority" do about ANYTHING on an iPhone or on a Mac.

I want my iPhone to work however it feels natural for ME. This thread is one example. Another is with finding my music library in iTunes, it's a PAIN to navigate, not simple like it used to be back on iOS 6. (Yeah, you know you miss Scott Forstall.)

Likewise, I want my Mac to work however it feels natural for ME (e.g., multi-column view in Finder and arrow keys for fastest possible folder navigation access and not have to search, to stay organized).

Many times I've considered switching to Windows or Linux because what used to feel natural in 10.2 Jaguar kept feeling less and less natural.

If someone who has used Macs for 26 years can't figure out DND after reading what DND is, literally, and reading the text beside the switches, and looking things up, yet still has to ask a thread on a Mac forum for help on this very basic setting, then Apple IS doing something wrong and it is NOT CLEAR. Fact. Truth. End of story.


Note: I've been especially pissed with Apple and iPhone lately because of all of the crashes with Safari since upgrading to iOS 11.2 (see my other thread), and because an important email that I needed to send early this morning somehow didn't go through.
( Last edited by And.reg; Feb 8, 2018 at 08:18 AM. )
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P
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Feb 8, 2018, 08:28 AM
 
Originally Posted by And.reg View Post
No. It does not make it clear.

I already explained how.

When I asked about "calls and alerts that arrive while locked..." Apple did NOT write what happens when the phone is not locked, and that was NOT CLEAR to me. If it was "quite clear," then I wouldn't have asked so much for clarification in the first place.
The text on that screen says:

While Do Not Disturb is enabled, calls and alerts that arrive while locked will be silenced, and a moon icon will appear in the status bar.

A little further down, below the switch that changes it, this text is repeated. If you flip the switch to silence it at all times, the text changes to describe that.

https://support.apple.com/en-us/HT204321

Do you really think that that is unclear? If there is a qualifier "while the phone is locked", it stands to reason that the situation would be different while unlocked.
The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
     
And.reg  (op)
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Feb 8, 2018, 12:41 PM
 
No kidding that the situation would stand to be different when unlocked. But, as I clearly outlined above, the text did not point me to another setting that I needed to use on that screen, as I just expected Do Not Disturb to be simply that: it’s either on or off, no other settings. Read my earlier posts for further discussion.
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subego
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Feb 8, 2018, 01:59 PM
 
😋
🍿
     
And.reg  (op)
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Feb 9, 2018, 06:38 PM
 
Alright run this through with me one more time, because I am still confused.

So, I finally get which combination of settings I need to use so that my iPhone totally blocks all calls when I set Do Not Disturb.


At this time, however, I have an entirely different question.

So, I have low power mode and set my iPhone to lock automatically after 30 seconds of inactivity, thus requiring my fingerprint to unlock it. I want to keep it that way.

But, let's say that I am waiting for an important call and the iPhone is on my desk.

What is the correct combination of settings in the Do Not Disturb screen so that incoming calls still come through? I would think that it's just as simple as moving the green "Do Not Disturb" switch from green to white, and none of the other settings below it would matter, right? Or is there something else? Because I am confused by the SILENCE settings:

Always
While iPhone is locked

^ Do these settings matter when I have Do Not Disturb switched off?
Yours truly, And.reg, "The Mighty" Pain in the Ass
     
P
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Feb 12, 2018, 10:54 AM
 
Do Not Distrub (the main switch, or the one in Control Center) is the master switch for the feature. When it is off, all calls come through.
The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
     
And.reg  (op)
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Feb 12, 2018, 01:36 PM
 
Well here's what happened 20 minutes ago.

I switched Do Not Disturb back ON, put my iPhone away (locked automatically), and the phone rang when someone with No Caller ID called my number.

Let me make that absolutely clear:
1. Do Not Disturb was ON.
2. Silence setting: "While iPhone is locked."
3. iPhone was switched to standby, screen off, not plugged in to anything, would have required my fingerprint to unlock.
4. A call still came through as I heard my phone ring.

^ Why did that happen? I thought that no calls were supposed to come through with these Do Not Disturb settings turned on.
( Last edited by And.reg; Feb 12, 2018 at 01:48 PM. )
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subego
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Feb 12, 2018, 08:23 PM
 
Definitely annoying behavior.

I couldn’t Google up anything good because people use DnD to block just people with no Caller ID, and that’s stealing all the Google juice.

That of course won’t help you because it lets everyone else through.
     
P
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Feb 13, 2018, 11:07 AM
 
Originally Posted by And.reg View Post
Well here's what happened 20 minutes ago.

I switched Do Not Disturb back ON, put my iPhone away (locked automatically), and the phone rang when someone with No Caller ID called my number.

Let me make that absolutely clear:
1. Do Not Disturb was ON.
2. Silence setting: "While iPhone is locked."
3. iPhone was switched to standby, screen off, not plugged in to anything, would have required my fingerprint to unlock.
4. A call still came through as I heard my phone ring.

^ Why did that happen? I thought that no calls were supposed to come through with these Do Not Disturb settings turned on.
Hm. Do you have the "repeat calls" setting on? If so, the call would get through if someone called twice within three minutes.
The new Mac Pro has up to 30 MB of cache inside the processor itself. That's more than the HD in my first Mac. Somehow I'm still running out of space.
     
And.reg  (op)
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Feb 13, 2018, 12:10 PM
 
Originally Posted by P View Post
Hm. Do you have the "repeat calls" setting on? If so, the call would get through if someone called twice within three minutes.
Ah, yes I do. (Gosh, another setting for Do Not Disturb...) I’ll turn that off.
Yours truly, And.reg, "The Mighty" Pain in the Ass
     
   
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