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Elgato EyeTV DTT crashes at launch
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Fresh-Faced Recruit
Join Date: Jul 2009
Status:
Offline
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My Eye TV cannot be launched as it crashes before launching. I have tried tracking down all prefs related, both in EyeTV and QT and then tried to remove all bits of the app from everywhere using Spotlight and command F .
Then I reloaded from the CD but that didn't work either. I have tried the device on an old computer but as it has USB1 that was a problem, although the app didn't crash.
Running 10.5.7 on a MacPro with lots of memory etc.
I cannot find any new ideas on the sites so was wondering if anyone out there can help.
Thanks ia
Atriplex
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Mac Enthusiast
Join Date: Mar 2008
Location: Northern Ireland
Status:
Offline
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Try removing it from your computer and downloading a copy instead of downloading it on a disc. I haven't experienced anything like that before.
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Clinically Insane
Join Date: Nov 1999
Location: 888500128, C3, 2nd soft.
Status:
Offline
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Mac Enthusiast
Join Date: Mar 2008
Location: Northern Ireland
Status:
Offline
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Fresh-Faced Recruit
Join Date: Jul 2009
Status:
Offline
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It shows as 3.0.4, from the original CD.
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Fresh-Faced Recruit
Join Date: Jul 2009
Status:
Offline
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kylef, Haven't tried that yet. Will later today. Nothing to lose but it takes a while to chase all the bits.
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Fresh-Faced Recruit
Join Date: Jul 2009
Status:
Offline
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kylef
That seems not to be so easy!
"Update your software
EyeTV Version 3.1.2
To check for EyeTV 3 updates and install the latest version, first launch EyeTV 3 and then select "Check for Updates" from the EyeTV menu. The software update will install automatically."
As far as I can see everything else has to be paid for. (again) As I can't launch anything I am stuck!
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Clinically Insane
Join Date: Nov 1999
Location: 888500128, C3, 2nd soft.
Status:
Offline
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Does it make a difference if you disconnect the eyetv stick before launching?
What did elgato's support tell you?
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Fresh-Faced Recruit
Join Date: Jul 2009
Status:
Offline
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1 No, no difference
2 Nothing yet. I did everything suggested on Elgato's site, Waiting for more.
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Fresh-Faced Recruit
Join Date: Jul 2009
Status:
Offline
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Elgato support came up with a fix. All is now well.
Prompt and efficient.
Good service
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Clinically Insane
Join Date: Nov 1999
Location: 888500128, C3, 2nd soft.
Status:
Offline
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For the benefit of the paying public: What's the fix?
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Fresh-Faced Recruit
Join Date: Jul 2009
Status:
Offline
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Remove via downloaded software from Elgato then re-install with software from an Elgato link, adding original number.
There were instructions to discard the dmg. so I did, and not to share with anyone either-so I'd better not.
I have no idea what I did or why but it certainly worked. Now running 3.1.2.
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