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MacBook palm rest crack issue
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Fresh-Faced Recruit
Join Date: Feb 2002
Status:
Offline
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So as of yesterday I have the palm rest crack problem, as seen here Apple - Support - Discussions - Does The Apple Warranty Cover Chipped ...
So my question would be, would they repair this after the 1yr warranty, and if not, can I buy Apple Care and get it replaced that way?
Its sortof a known issue so I didnt know how apple handled it, despite being past the warranty period
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Mac Elite
Join Date: Aug 2006
Location: Denver, CO
Status:
Offline
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Well if its past the one year and you haven't gotten the extended warranty yet then I'm pretty sure you can't renew. It has to be less than a year after you bought it. Just schedule an appointment at an Apple store and see what they recommend.
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Dedicated MacNNer
Join Date: Nov 2001
Status:
Offline
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Yep, that is caused by slamming shut the lid and the magnet hitting the thin plastic bezel. The problem is that integrated piece includes the keyboard, trackpad, trackpad button, and power button built into it. Labor-wise, it's not too intensive but it involves several tiny screws to keep track of.
Did you purchase AppleCare with your MacBook or within the first year? If so, just take it into an AASP and they'll replace the keyboard bezel pending it wasn't caused by abuse. Out of warranty you're looking at an hour's labor plus the part.
Labor rates vary, so check out Apple's online AASP locator to find one near you.
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Moderator
Join Date: Jan 2001
Location: Polwaristan
Status:
Offline
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If it's a known defect -- like the discoloration in first-gen macbooks -- then you may be able to convince them to repair it.
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Fresh-Faced Recruit
Join Date: Feb 2002
Status:
Offline
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well i called apple today, they said im not covered by warranty (i bought my macbook the day it came out) and I dont have the Apple Care, however they said they would cover it, so I'm excited about that!
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Fresh-Faced Recruit
Join Date: Aug 2001
Status:
Offline
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I have a cracked off 1.5 mm by 2.5 cm fragment of plastic off the very edge of my macbook palmrest, aligned where the little plastic "foot" is on the screen bezel (Which i assume keeps the screen from touching the keyboard).
Can I email you a picture of it so you can tell me if it's the same problem?
mikee60369 AT aol with the dotcom at the end. Hit me up.
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